Chicago Il Guest Service

J Joseph Tosch IV

**** *. ****** ** #***, Chicago IL 60613

PHONE: 773-***-**** • E-MAIL: *******@*****.***

Professional Summary:

Dedicated Hospitality Manager effectively leading complicated and diverse hospitality operations in frequently busy settings. Multitasker and quick to assess the needs of VIP and leisure guests in high volume hotel, restaurant and convention setting. Ensure sufficient staffing needs to maintain optimal guest service levels. Career Progression:

Luxury Stay – Boat Cruise Division, Chicago IL

First Officer (Multiple Boats) May 2025- Present

• Complete checklists before each cruise to ensure that each boat is sea worthy and safe for all on board.

• Greet each guest and committing each guest name to memory while making sure of an accurate head count.

• Proper storage of any food and beverage brought on board by guests for their enjoyment.

• Follow docking and maritime safety measures for the safety of all guests and crew on board.

• Consistently follow weather patterns and changes for any course corrections that may need to be taken. Museum of Illusions, Chicago, IL

Museum Manager April 2024 – January 2025

• Schedule and hire staff based on seasonal and time needs, leveling payroll hours.

• Work directly with marketing and events to plan accordingly for private and group functions.

• Manage and execute payroll for a staff of 35+ accurately.

• Ensure that supply stock is at optimal levels.

Creative Coworking/Colvin House Events, Chicago, IL Client Service & Events Manager August 2023 – April 2024

• Maintain presents for immediate client assistance for help with their work.

• Conduct meetings with prospective clients for events, ie Weddings, Corporate, and private events.

• Plan and execute menu for weekly events based upon season and number of guests. Becovic Management Group LLC, Chicago, IL

Account Manager August 2022 – July 2023

• Monthly follow up with tenants on accounts, timely payment of rent.

• Process and deposit payments as they arrive with accuracy.

• Accurately manage 3rd party vendor accounts such as AirB&B. Hyatt International – Hotel Operations Manager – Rooms/Food & Beverage – Chicago, IL & San Francisco, CA October 2015 – August 2022

• Performed weekly scheduling of the entire Front Office – Bell, Door, Concierge and Desk. – Rooms - Chicago

• Trained and coached new hires in Hyatt systems standards, ie, Colleague Advantage, Opera, Reserve, HotSOS. – Rooms - Chicago

• Assessed, and managed new pars for inventory needs of the Front Office. – Rooms - Chicago

• Over saw busy convention/conference schedules for Room Drops in a timely manner. - Rooms - Chicago

• Manage, scheduled, and conducted payroll for a staff of 150+ across four restaurants. – F&B - Chicago

• Responsible for 20 point increase in overall guest satisfaction score for the department for the year of 2019. – F&B - Chicago

• Organized trainings and implemented several new Standard Operating Procedures to ensure maximum guest satisfaction and positive staff interactions. – F&B - Chicago Manage, scheduled, and conducted payroll for a staff of 60+ across two unions. – Rooms - SF

• Played a vital roll in the launch of a new web-based check in/guest experience system that was being launched across Hyatt International. – Rooms - SF

• Succeeded in bringing the properties overall usage up to 95% from 6% in less than a year. – Rooms - SF

• Key team player with three other AFOM and FOM working together across several departments of the hotel to ensure maximum efficiency at all levels. – Rooms - SF

• Implemented a Front Office Informer, quick reference guide for agents and management on the daily forecast of the hotel and events of convention center. – Rooms – Chicago Specialty Training and Accomplishments:

MICROS/TOAST (Chicago, IL) OPERA (Troy, MI/Chicago, IL/San Francisco, CA) OnQ (Chicago, IL) Kronos (Chicago, IL/San Francisco, CA) Colleague Advantage (Chicago, IL/San Francisco, CA) Leader of the Quarter, 1st Quarter 2016, Chicago – Leader of the Quarter, 3rd Quarter 2018, San Franscisco – Leader of the Quarter, 1st Quarter 2020, Chicago

Basset Certification – Food Handler Certification, Illinois Education: Bachelor of Arts from Northern Michigan University- Marquette, MI (2003) Major- Hospitality Management Minor- Meteorology

Undergrad focus: Hotel, Motel, Restaurant and Bar management centered on Human Resources.

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