Data Entry Patient Access
Resume:
Professional summary
Processor with *+ years of experience in the financial and healthcare sectors, adept at streamlining investment transactions and enhancing operational efficiency. Demonstrates strong analytical skills in insurance verification and medical billing, ensuring compliance and accuracy. Committed to maintaining data integrity and improving client satisfaction through meticulous attention to detail.
Employment history
Guidehouse Patient Access Representative San Antonio, TX Mar 2025 - Present
Capital Group (Randstad) Financial Processor (Contract) San Antonio, TX Nov 2024 - Mar 2025
Accenture (Actium Inc) Patient Access Representative (Contract) San Antonio, TX Oct 2022 - May 2024
Don Strange of Texas (LeadingEdge Personnel) Administrative Assistant (Contract) San Antonio, TX May 2022
Office Ally (Strategic Staffing Solutions) Technical Support Specialist (Contract) San Antonio, TX Feb 2022 - Mar 2022
Neighborhood and Housing Authorities (Strategic Staffing Solutions) Housing Loan Processor (Contract) San Antonio, TX
Oct 2021 - Nov 2021
Marie Thompson
San Antonio, Texas, United States
****************@*****.***
Coordinate patient appointments, ensuring smooth access to care and collaborate with healthcare teams to optimize service delivery.
Resolve patient inquiries, enhancing satisfaction and trust while utilizing electronic systems for accurate patient data management.
Process investment transactions with precision, ensuring accuracy in data entry and compliance with regulatory standards at Capital Group.
Streamline financial processing using tools such as Genesys and Ace, reducing turnaround time and enhancing operational efficiency for improved client satisfaction.
Analyze and help process insurance claims, ensuring accuracy and compliance with healthcare regulations and identified discrepancies and resolve billing issues, application, or tax issues promptly. Ensured accuracy and uniformity in member issue management through diligent call handling and responsible for handling a high volume of patient calls.
Implemented data entry strategies with Excel to resolve complex Healthcaredotgov account issues, resulting in measurable improvements in member satisfaction and service quality. Performed an extensive array of administrative tasks and administrative support (calendar management, travel coordination, task prioritization, email follow-up, etc.) with attention to detail. Prioritized numerous inquiries and requests while troubleshooting conflicts; answering phone calls and collecting correspondence to ensure smooth day-to-day engagements while maintaining confidentiality and work under pressure. Maintained and updated office files/records/logs working with a wide variety of automated systems for data entry in support of personnel, finance, budgeting requiring precise decision making. Offered an accurate record of each contact in the incident management-tracking tool and demonstrate a depth and breadth of knowledge/skills and is often able to apply these outside of own function references, and other trouble-shooting initiatives for client accounts.
Provided a combination of data entry, telephone and remote desktop support to communicate effectively; ensured clients are fully engaged and aligned with their services and product platforms to guarantee product utilization and continuing education. Consistent in providing a courteous high level of customer service by providing precise and timely manner with over 85% average in customer ratings.
Implemented strategies to streamline the loan approval process, reducing turnaround time and increasing efficiency in loan dispersal and closeout workflows.
Identified and collaborate with local community organizations and non-profits to create partnerships that offer housing education programs for potential loan applicants, increasing the organization's community outreach and impact. US Bank Consumer Loan Processor Cincinnati, OH May 2020 - May 2021
Strategic Financial Solutions Debt Litigation Specialist New York, NY Nov 2019 - May 2021
GMH Mortgage Post Closing Officer Conshohocken, PA May 2019 - Oct 2019
PHH Mortgage Mortgage Loan Officer Mount Laurel, NJ Jun 2017 - May 2018
Education
Masters of Business Administration Thomas Edison State University New Jersey Oct 2020 - Jan 2023
Bachelor of Science of Business Administration Thomas Edison State University New Jersey Sep 2018 - Jun 2020
Successfully resolved complex loan processing issues, ensuring timely and accurate completion of applications. Fostered cross-department collaboration, facilitating seamless communication between loan processing, underwriting, and closing teams.
Boosted customer satisfaction and retention through efficient loan processing and problem-solving and maintained compliance with NMLS regulatory standards, contributing to the bank's reputation and trustworthiness. Implemented outreach strategies to connect with potential clients and educate them on account debt resolution options, in alignment with company values and regulatory guidelines. Managed complex debt resolution portfolios while maintaining strict compliance with federal and state regulations, achieving consistent settlement targets
Partnered with legal teams to develop effective case strategies, improving client communication and settlement success rates Implemented post-closing quality control measures to ensure compliance with investor guidelines and internal policies, identifying and resolving any discrepancies to maintain high accuracy in loan files. Maintained a consistent level of accuracy in loan files and adherence to regulatory guidelines, ultimately enhancing the efficiency and effectiveness of the closing and post-closing process. Established strong client relationships to identify best loan options and solved complex financial scenarios to secure loans Worked closely with clients to identify optimal loan option and implemented an innovative, results-oriented strategy to secure loans for the company
Analyzed mortgage applications and financial data to develop customized loan solutions, streamlining approval processes and enhancing client satisfaction
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