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Call Center Customer Service

Location:
Kempton Park, Gauteng, South Africa
Posted:
July 18, 2025

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Resume:

Dumisane Majiyezi

083******* ********.************@*****.***

Tamerlane Complex 96 Bergrivier Drive Terenure Kempton Park 1619 Dear Sir/Madam,

I am a hard-working and determined professional seeking an opportunity to succeed in a dynamic company such as yours. I am confident that my knowledge, ability and experience allow me to deliver successful results for this organization.

Please allow me to highlight my key skills:

Able to effectively manage my time through careful planning and organization of work activities. Developed a comprehensive skill set that includes international payments handling, client relationship management, and team leadership.

Managing client interactions related to global markets,resolving payment queries, and ensuring customer satisfaction.

I have successfully led teams in high-pressure call center environments, implementing training programs to optimize performance and maintain quality standards. An aptitude for identifying and resolving problems efficiently. Excellent communication skills that result in positive interpersonal relationships. A track record of meeting deadlines and producing accurate work of a high standard. Proven ability to make sound decisions based on valid information. The capacity to learn and and apply new information quickly and accurately. Strong computer skills with proficiency in MS Office I am convinced that I can be an asset in any position requiring hard work, enthusiasm and reliability and I look forward to hearing from you in the near future.

The enclosed resume expands on my qualification and experience. Thank you for your time and consideration.

Sincerely,

Dumisane Majiyezi

Dumisane Majiyezi

Tamerlane Complex 96 Bergrivier Drive Terenure Kempton Park 1619 083******* ********.************@*****.***

Objective

To enhance my professional skills, capabilities and knowledge in an organization that aligns with my extensive experience in customer service, financial services, and client management with over 15 years of experience in roles ranging from Telesales Consultant to Client Experience Manager, which recognizes the value of hard work and trust with responsibilities and challenges.

Experience

Client Experience Manager - Global Markets

01/01/2022 - 31/03/2024

Standard Bank Of South Africa

Manage client interactions related to international payments and global market services. Assist with booking exchange rates and processing international transactions. Enhance client satisfaction through prompt resolution of payment queries. Coordinate with the Business Online team for smooth payment processing. Develop strategies to improve client experience.

Deliver regular reports to management on client satisfaction metrics. Team Leader - Business Online

01/04/2018 - 31/12/2021

Standard Bank Of South Africa

Supervised daily call center operations

Query escalations and teams support.

Undergoes monthly coaching sessions to enhance teams performance. Implements training programs for the team to maintain high customer service standards. Manages workflow to optimize team efficiency.

Provides leadership in problem resolution and client complaints management. Prepares performance management and quality assurance reports. Customer Service Consultant-Business Online

01/01/2014 - 31/03/2018

Standard Bank Of South Africa

Assisting clients with navigating international payments. Monitoring processes on Business Online.

International payments tracing and resolve customer queries related issues efficiently. Provides accurate information on international payments. Tracking of all payments.

Keep up-to-date with banking procedures and regulations. Product Knowledge.

Customer Service Consultant - Inward Payments

01/01/2012 - 31/12/2013

Standard Bank Of South Africa

Processing Inward Payments:

Ensuring accurate and timely processing of inward foreign and Rand payments, including Forward Exchange Contracts (FECs) and related withdrawals. Compliance:

Adhering to Exchange Control Regulations, SARB rulings, and KYC/FICA requirements. Documentation and Reconciliation:

Managing and reconciling documentation related to inward payments, including BOP (Balance of Payments) forms.

Risk Management:

Understanding operational risks and ensuring adherence to bank policies and procedures. Customer Service:

Providing excellent customer service by handling queries, resolving issues, and providing guidance on inward payment processes.

SWIFT Operations:

Utilizing SWIFT systems for international payments and maintaining effective filing systems. Reporting and Analysis:

Producing and updating statistics on banking activities and providing regular reports on payments. Compliance with Regulations:

Staying informed about and adhering to relevant regulations and guidelines, such as FEMA (Foreign Exchange Management Act) guidelines for inward remittances. Addressing Queries:

Providing expert answers to client queries related to inward payments. Relationship Management:

Building and maintaining strong client relationships. Telesales Consultant

01/11/2009 - 31/12/2011

Nedbank SA

Client Engagement and Service:

Understanding client needs:

Listening to clients, asking clarifying questions, and demonstrating an understanding of their business and industry.

Providing financial solutions:

Identifying and recommending appropriate Nedbank products and services based on client needs. Acting as a banking partner:

Providing regular feedback, maintaining client relationships, and ensuring their satisfaction. Resolving queries:

Addressing client questions and issues efficiently and effectively. Digital enablement:

Assisting clients with digital self-service options and promoting the bank's Digital First strategy. Sales and Business Development:

Identifying sales leads:

Proactively identifying opportunities for new business and cross-selling existing products. Meeting sales targets:

Achieving individual and team sales goals.

Client Engagement and Service:

Understanding client needs:

Listening to clients, asking clarifying questions, and demonstrating an understanding of their business and industry.

Providing financial solutions:

Identifying and recommending appropriate Nedbank products and services based on client needs. Acting as a banking partner:

Providing regular feedback, maintaining client relationships, and ensuring their satisfaction. Resolving queries:

Addressing client questions and issues efficiently and effectively. Digital enablement:

Assisting clients with digital self-service options and promoting the bank's Digital First strategy. Sales and Business Development:

Identifying sales leads:

Proactively identifying opportunities for new business and cross-selling existing products. Meeting sales targets:

Achieving individual and team sales goals.

Cross-selling:

Suggesting additional Nedbank products and services to existing clients. Prospecting:

Implementing effective strategies to attract new clients. Administrative and Compliance:

Documentation and verification:

Ensuring accurate and complete application documentation and completing necessary verification procedures.

Data capture:

Accurately capturing client details in the bank's systems. Reporting:

Reporting daily sales statistics to management.

Compliance:

Adhering to FICA (Financial Intelligence Act) and FAIS (Financial Advisory and Intermediary Services) requirements.

Staying informed:

Keeping up-to-date on product knowledge, industry changes, and regulatory updates. Suggesting additional Nedbank products and services to existing clients. Prospecting:

Implementing effective strategies to attract new clients. Administrative and Compliance:

Documentation and verification:

Ensuring accurate and complete application documentation and completing necessary verification procedures.

Data capture:

Accurately capturing client details in the bank's systems. Reporting:

Reporting daily sales statistics to management.

Compliance:

Adhering to FICA (Financial Intelligence Act) and FAIS (Financial Advisory and Intermediary Services) requirements.

Staying informed:

Keeping up-to-date on product knowledge, industry changes, and regulatory updates. Telesales Consultant

01/01/2007 - 31/12/2009

Medscheme SA

Primarily roles handles client engagement via telephone. Focusing on both acquiring new business through cold calling. Maintaining relationships with existing clients.

Responsible for managing sales-related Administrative tasks like invoicing and reporting. Telesales Consultant

01/04/2006 - 31/12/2006

Direct Channel Marketing (DCM)

Contacting Customers:

Cold Calling:

Initiating calls to potential customers to generate leads. Handling Inbound Calls:

Responding to inquiries from customers who have responded to marketing campaigns. Following a Script:

Using a pre-written script to guide conversations and ensure consistent messaging. Understanding Customer Needs:

Questioning:

Asking clarifying questions to understand customer needs and requirements. Active Listening:

Paying close attention to customer feedback to tailor sales pitches. Product Knowledge:

Demonstrating a strong understanding of the products or services being offered. Closing Sales:

Persuasion:

Using persuasive language and techniques to encourage customers to purchase. Offering Solutions:

Providing solutions that meet customer needs and address their concerns. Taking Orders:

Accurately processing and recording customer orders. Other Responsibilities:

Managing Customer Relationships:

Building and maintaining strong relationships with existing and potential customers. Updating Databases:

Maintaining accurate and up-to-date customer information in the company's database. Meeting Sales Quotas:

Working to achieve individual and team sales targets. Reporting and Analysis:

Tracking sales results, analyzing performance, and providing reports. Collaborating with Field Sales:

Working with the field sales team to manage leads and close deals. Crew Member

01/04/2005 - 31/03/2006

McDonald's South Africa

Customer Service:

Taking orders:

Take orders from customers, whether at the counter or through drive-through. Serving food:

Prepare and serve food and drinks, ensuring accuracy and speed. Providing information:

Answer customer questions about menu items and special offers. Maintaining a friendly atmosphere:

Greet customers warmly and ensure a positive dining experience. Food Preparation:

Preparing food:

Prepare a variety of McDonald's menu items, following established procedures. Ensuring quality:

Maintaining high standards for food preparation, ensuring freshness and taste. Following safety standards:

Adhere to safety guidelines and food handling procedures. Cleanliness and Hygiene:

Maintaining a clean environment:

Cleaning the dining areas, tables, and restrooms, ensuring a pleasant and hygienic environment. Restocking supplies:

Replenish supplies in the kitchen and dining areas, ensuring smooth operations. Observing safety protocols:

Following hygiene standards and maintain cleanliness to prevent cross-contamination and ensure safety. Other Responsibilities:

Cash handling:

Handle cash transactions, ensuring accurate accounting and reconciliation. Directing customers:

Direct customers to available seating or assist with other customer needs. Teamwork:

Supporting each other and contributing to the overall efficiency of the restaurant. Education

Course / Degree School / University Grade /

Score

Year

Higher Certificate In International Trading

(NQF 5)

International Trade Institute of South

Africa

Completed 2019

Matric Realogile High School Completed 2004

Skills

•Communication skills •Interpersonal skills •Time management •Customer Experience Management

•International Payments Handling •Telesales and Telemarketing •Client Relationship Management •Team Leadership and Mentoring •Decision making •People orientated •Cultural awareness •Quality Assurance

•Problem Resolution and Escalation Management •Call Center Operations •Financial Product Sales •Business Online Navigation •Global Markets Client Support •Attention to Detail •Planning & Organizational skills •Quality Assurance •Computer Literate •Excellent customer service Personal Details

Date of Birth 24/12/1985

Marital Status Single

Nationality South African

Driving Licence Code 10(C1)

Reference

Lucy Kandiotis - Medscheme SA

Manager

011*******

Lucy Kandiotis - Nedbank SA

Manager

011*******

Itumeleng Mabele - Standard Bank Of South Africa

Manager

063*******

Nishandran Dass - Direct Channel Marketing (DCM)

Manager

010*******

Cassandra Rodrigues - Standard Bank Of South Africa Manager

063*******



Contact this candidate