High School Customer Service
Resume:
LUNTRIVIA DENEA WATKINS
**** *** ******* **. *******, TN 38016
******************@*****.***
Skills Summary
Experienced and driven professional with a strong background in bill collections and administrative coordination. proven success in managing customer accounts, negotiating payments, and using Salesforce to Track and resolve account issues. detail oriented and reliable with excellent organizational and communication skills.
Education
Degree / Date of Graduation
Craigmont High School
High school diploma
Experience
Name of Employer
Collections Specialist
TimePayment Corporation – Memphis, TN
June 2021 – Present
• Manage a high-volume portfolio of customer accounts, resolving past-due balances and negotiating payment plans.
• Utilize Salesforce to document customer interactions and track account status.
• Maintain compliance with internal policies and regulatory standards during all collection processes.
• Communicate effectively with customers to resolve disputes and maintain positive relationships.
Bill Collector / Coordinator
American Financial – Memphis, TN
March 2018 – June 2021
• Contacted clients to follow up on outstanding balances and facilitated payment arrangements.
• Coordinated daily office operations, including scheduling, file maintenance, and reporting.
• Provided administrative support to supervisors and ensured timely processing of invoices.
• Used customer service strategies to reduce delinquencies and improve client retention.
Care Coordinator
Campbell Clinic – Memphis, TN
December 2016 – February 2018
• Coordinated patient care services, acting as the primary liaison between patients, physicians, and clinical teams to ensure timely and accurate treatment follow-up.
• Scheduled medical appointments, specialist referrals, and diagnostic tests to support continuity of care.
• Educated patients on care plans, post-treatment instructions, and insurance requirements to promote compliance and positive health outcomes.
• Managed and updated confidential patient records and documentation using electronic health records (EHR) systems.
• Collaborated with insurance providers and billing teams to verify coverage and pre-authorizations, reducing delays in patient treatment.
• Provided compassionate and professional customer service in a fast-paced orthopedic clinical environment.
References
1. Rachael Bartlett
Collections Manager
TimePayment Corporation
Phone: 877-***-****
Email: *******.********@***********.***
Relationship: Direct Supervisor
2. David Collins
Office Administrator
American Financial
Phone: 901-***-****
Email: *****.*******@***********.***
Relationship: Colleague / Team Lead
3. Michelle Harris
Patient Services Supervisor
Campbell Clinic
Phone: 901-***-****
Email: ********.******@**************.***
Relationship: Supervisor
Contact this candidate