Customer Service General Office

Kierra Tianna Sampson

***** ** ******* ** *******, TX 77066 832-***-**** *************@*****.***

OBJECTIVE

Seeking a challenging position that leverages my diverse skills and experience within a dynamic company that offers opportunities for growth, career development, and long-term advancement.

KEY SKILLS & QUALIFICATIONS

Excellent communication and interpersonal skills; able to engage effectively with individuals from diverse backgrounds.

Proficient in computer operations and various software applications.

Experienced in general office duties including clerical support, recordkeeping, and scheduling.

Strong ability to prioritize tasks, work independently, and manage multiple responsibilities in fast-paced environments.

Highly customer service oriented, with a focus on delivering positive client experiences.

Comfortable with learning and adapting to new applications and technologies.

Detail-oriented with strong organizational and problem-solving abilities.

WORK EXPERIENCE

Cencora (Contract) Houston, TX

Remote Customer Chargeback Analyst October 2024 – April 2025

Conduct in-depth analysis of variance lines returned by suppliers; identify the source of issues and determine the appropriate actions for resolution.

Resolve complex issues may require coordination with multiple internal departments and supplier representatives.

Reconcile chargebacks in accordance with approved guidelines.

Maintain frequent contact with suppliers to address payment issues.

Manage the Chargeback Accounts Receivable portfolio for assigned suppliers, ensuring timely collection of monies due and meeting aging goals as set by senior management.

Minimize write-off amounts.

Assist in other office clerical duties as needed.

Perform all other duties as assigned.

Spring Independent School District Houston, TX

Customer Clerk II April 2022 – August 2024

Provide clerical support to campus staff to assist in achieving district goals and maintaining efficient school operations.

Perform routine typing, data entry, and processing tasks, including the preparation of school reports, surveys, and required forms.

Assist with general bookkeeping and recordkeeping functions, maintaining accurate financial and student records.

Manage general office procedures such as handling mail, duplicating materials, and scheduling appointments

Communicate effectively with staff, students, and parents via phone, email, and in-person to ensure professional and responsive service.

Forever 21 Burbank, CA

Customer Service Rep. December 2021 – April 2022

Provide outstanding customer service by assisting with inquiries related to pricing, inventory, and current fashion trends.

Demonstrate strong communication skills across verbal, written, and interpersonal interactions to support team collaboration and customer engagement.

Assist in merchandising operations by unloading truck deliveries and restocking the sales floor efficiently and safely.

Handle customer transactions with accuracy, including purchases, returns, and exchanges, while maintaining accountability at the register.

Promote sales and brand initiatives by introducing customers to current promotions and using basic selling techniques to drive engagement.

Ensure a clean and organized sales environment by fronting shelves and maintaining a customer-friendly store layout.

Build lasting customer relationships through helpful, courteous service and a solutions-focused approach.

Able to lift up to 40 pounds and remain on feet for extended periods to meet the physical demands of the role.

Yogurt land Burbank, CA

Store Manager June 2021 – December 2021

Assist customers with purchases and payment processing, ensuring a smooth checkout experience.

Handle customer inquiries and resolve concerns with professionalism and courtesy.

Stock merchandise in display cabinets and managed inventory from incoming shipment trucks.

Maintain compliance with health department standards and respond to inspections or inquiries as needed.

Operate and maintained ice cream machines, ensuring cleanliness and product quality.

EDUCATION

Burbank High Burbank, CA

Graduated (Diploma) – 2022

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LinkedIn: www.linkedin.com/in/kierra-sampson-59366624a

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