Office Assistant, Customer Service
Resume:
Seidu Abdul-Mateen
P. O. Box S.T.C ** Accra
********@*******.***
Personal statement
Versatile and adaptable professional with a Bachelor of Science in Planning and over six years of multidisciplinary experience spanning customer service, sales & marketing, transportation, and web development. My four years in customer service including two and a half years at Kikuu Online Shop sharpened my skills in problem-solving, conflict resolution, and empathetic communication. I have a proven ability to build lasting client relationships, drive customer acquisition, and deliver tailored technical and business solutions. With strong analytical and planning skills developed through academic training and real-world application, I am now seeking a dynamic opportunity where I can contribute both technical expertise and client-focused insight within a forward-thinking organization.
Education
University for Development Studies
(2012 – 2016)
BSc. Planning
Experience
Sales and Marketing Agent
NewGas cylinder marketing limited
Present
Educate potential customers on the cylinder recirculation model, clearly communicating program benefits and operational processes.
Successfully onboard new clients into the program, providing tailored guidance and support to ensure smooth adoption.
Promote brand loyalty by encouraging customers to purchase exclusively from the company, driving consistent sales growth.
Build and maintain strong customer relationships through ongoing support, follow-up, and service excellence.
Identify and generate new leads by leveraging existing client networks and referrals, expanding the customer base.
Collaborate with the sales team to develop and implement effective outreach strategies, contributing to increased regional market share.
Web Development and Ai Content creation
Initiate Web Solutions
2021 – Present.
Created and published high-quality, SEO-optimized content across multiple platforms, significantly enhancing website traffic and engagement.
Collaborated with clients to establish content strategies that support SEO objectives, audience targeting, and brand identity.
Leveraged analytics tools to monitor website performance, iterating on content strategies and website features to optimize for user experience and search engine rankings.
Customer Service Representative
Kikuu Online Shop
2018 – 2021
Provided exceptional support through live chat, email, and phone, answering customer inquiries and resolving complaints with empathy and professionalism.
Assisted in processing orders, returns, and refunds with accuracy, ensuring customer satisfaction throughout the purchase lifecycle.
Enhanced conflict resolution and time management skills, managing a high volume of interactions efficiently.
Anticipated customer needs and offered effective solutions even in high-pressure scenarios, contributing to increased customer retention and loyalty.
Prioritized making each interaction a positive and memorable experience, aligning with the brand’s mission to deliver exceptional service.
Key Competencies
Customer Service and Client Relations: Skilled in managing high volumes of inquiries through live chat, email, and phone, while ensuring client satisfaction and issue resolution.
Effective Communication: Strong verbal and written communication skills to engage customers and provide seamless support.
Problem Solving and Conflict Resolution: Trained in de-escalating situations, resolving complaints efficiently, and maintaining a positive experience in every interaction.
Time Management and Punctuality: Consistently punctual, with a focus on time management to handle multiple tasks in fast-paced environments.
Self-Motivation and Discipline: Reliable with experience in remote work environments; adept at managing workload independently.
Technical Proficiency: Knowledgeable in CRM software (Live 800), with additional skills in web development (HTML, CSS, JavaScript) and SEO.
Interest and Hobbies
Demonstrating a keen interest in current affairs
Keeping up-to-date with current trends in the media, conducting in-depth research and collating a variety of diverse resources to build sound conclusions.
Dedicated to personal development through reading industry publications, research articles, and books on planning, innovation, and business strategy.
Actively follow global and local media trends, applying analytical thinking to understand shifts in consumer behavior, branding, and digital marketing strategies.
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