Customer Service Part-Time
Resume:
Pamela Patrick
San Antonio, TX *****
****************@*****.***
Professional Summary
After retiring, I am seeking part-time, or full-time employment due to the economy Authorized to work in the US for any employer
Work Experience
311 Customer Service Rep
City of San Antonio-San Antonio, TX
October 2016 to April 2017
I took calls from citizens and created work orders for Solid Waste Management, Animal Care Services, Parks and Recreation, and Transportation and Capital Improvement. 911 Call Taker
City of San Antonio-San Antonio, TX
April 2016 to October 2016
78235
I was hired on as a City employee performing duties of a 911 Call Taker for SAPD. This involved taking calls from citizens in a crisis situation, obtaining the pertinant information who, what, where, when, weapons then sending the call to dispatch.
911 Call Taker
TriStarr Personnel-San Antonio, TX
November 2015 to April 2016
Placed at SAPD working at the 911 Call Center taking calls from citizens in a crisis situation, obtaining all information for dispatch to send to the officers. Successfully completed training and obtained my TeleCommunicaters License and TCOLE certified. Technical Specialist
Sears Holdings-San Antonio, TX
February 2014 to November 2015
1560 Cable Ranch Road
San Antonio, Texas 78245
Upon employment I was hired as a Technical Specialist. This was Tier 1 technical support for laundry and kitchen appliances. This involved troubleshooting and solving issues, or setting service appointments. I then moved to Third Party Solutions, which was the escalations team for customer support, taking escalated calls from members, creating cases, finding appropriate solutions and concessions and closing the case. This department was outsourced, therefore, we were moved to Repair Parts Solutions. This involved the tracking of backordered parts, sending the part into research when no longer available, setting service, creating cases to monitor through to completion, and providing concessions when necessary. This is inbound as well as outbound using the Avaya dialer. During this time, I took an interim Front Desk Administrative Assistant position in the HR Department while the Administrative Assistant was out on maternity leave. I greeted applicants, assisted with the application process and assessments, provided badges and obtained ID's for second interviews, provided paperwork to fill out and informed the HR Assistant when they arrived. Also, when vendors and visitors arrived, obtained proper ID, signed them in and provided their badge. Maintained petty cash for the snack machine vendor, routed employees to proper assistant regarding employment, payroll and other personal issues. Maintained appearance of front lobby at all time. After three months, I am back in Repair Parts Solutions. My current supervisor, Marc Torres, can provide my reference information. His cell is 210-***-****. Due to decrease in workload this department will be outsourced also.
Leading Edge Personnel
901 NE Loop 410
San Antonio, Texas 78216
Member Service Representative
Conduit Global-San Antonio, TX
May 2013 to November 2013
78238
Upon employment I was hired as a Pharmacy Services Agent taking inbound calls from pharmacies and doctors regarding prescription benefits, coverage details and processing. The company name at this time was KGB. It since changed names to the current. This project has since moved to another location. Member Support Representative
MCNA Dental-San Antonio, TX
August 2012 to February 2013
Placed through Media Riders
Received inbound calls from Chip and Medicaid members choosing a dental home. I also scheduled appointments, received calls from dental offices verifying benefits and coverage, and claim information. Engagement Specialist
CareNet-San Antonio, TX
May 2012 to June 2012
I was employed in a temporary postion as an Engagement Specialist working on the CVS Caremark project. This involves taking inbound and outboundcalls regarding the members prescription benefits. The project ended.
Application Support Technician II
Maximus-San Antonio, TX
October 2011 to May 2012
I was employed with Maximus as an Application Support Technician II. This position involved the timely processing of State benefits such as SNAP, MEPD, Medicaid, TANF and various other programs. This was a very detail oriented position requiring the review of case information such as DOB, SSN's, household members and other confidential information. After confirming all information was accurate, I then linked to the case and senton for processing. Any discrepancies were noted in case comments, if unable to link to a case I would then send on to research.
Data Entry Clerk
Lange Truck Lines-San Antonio, TX
August 2010 to January 2011
Re-hired August 2010 as a Data Entry Clerk. I confirmed the route deliveries in the computer, input drivers delivery information into the computer to produce billing, checked in drivers to ensure keys, radios, and correct paperwork were turned in. I answered the phone, routedcalls, copying, filing, faxing, greeted customers.
Reservations Agent
Marriott-San Antonio, TX
February 2008 to August 2010
Took inbound reservation calls selling overnight stays at various Marriot brands. I was then promoted to Marriot rewards maintaining frequent travelers point balances. Mortgage/Mail Processor
Aerotek-San Antonio, TX
March 2009 to May 2010
I was working as a contractor at USAA's mailroom as a Mortgage/Mail Processor. My duties included the input of certified mail into the computer for tracking purposes, placing fed-x stickers on 2 way return envelopes to ensure the proper return of loan applications, faxing, filing, inserting letters of denials, CCB's
(Certified Cash Buyers) and other confidential information regarding loan information. The majority of my job entailed processing mortgage loan applications which were downloaded into my print queue from the bank. This involved detailed, accurate dataprocessing, sent to loan processing if approved, print out all documents, quality check for correct name address, etc.then bundle eachapplication package with corresponding Fed X envelope, and sent on to the QC section. After printing out all loan applications, I then qualitychecked other application packages for accuracy as far as mailing address, correct loan documents, etc. then prepared for Fed X pick up. This wasa long term, temporary assignment. The mail room has since been outsourced.
Data Entry Clerk
Lange Truck Lines-San Antonio, TX
April 2008 to January 2009
I confirmed the route deliveries in computer, data entry, billing, check in drivers to ensure keys, radios, and correct paperwork is turned in. Ianswered the phone, routed calls, copying, filing, faxing, greeted customers. Due to downsizing, I was laid off.
Education
High school or equivalent in General
Mccollum High School-San Antonio, TX
September 1969 to May 1973
Skills
• Administrative Support (10+ years)
• Customer Service (10+ years)
• Data Entry (10+ years)
Certifications and Licenses
TCOLE
December 2015 to December 2018
Telecommunications License to take emergency phone call for SAPD.
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