Project Management Help Desk

BEVERLY HERTENBERGER

**** ****** ***** *****, **********, IN 46075

404-***-**** Cell / Email: ******@*****.***

SKILLS/TRAINING

Strength under Pressure / Comfortable communicating with both teams and leadership/ Team leader on projects with up to 15 team members

Requirements Gathering / Business Process & Analysis / Fit Gap Analysis / Customer Experience & Satisfaction training

/ Process Improvement / System, User, & Regression testing / Test Case writing / Training sessions Project Management using Waterfall / Primary escalation point / Ensure successful delivery of project / ServiceNow / JIRA PeopleSoft: Human Resources, Custom Hiring Wizard, SmartHire, GSS, ESS, Query, Custom Self-Service, Custom eForms, PeopleTools, Security Administration

Oracle: Fusion HCM, Help Desk, Absence Management

Six Sigma: Green Belt certification

WORK EXPERIENCE

Americold, Inc. (contracted through Randstad Digital USA) Project Mgr. & Sr. HRIS Analyst, HRIS Team July 2023 - Current

Project Manager for Oracle HRIS

Oracle Fusion Support/Transition Team

PeopleSoft HRIS analyst for US/CAN and Global locations

Absence management / Help Desk Agent

Retro Pay Processing/Step Progression Processing

Day to Day Data Management for all locations

WestRock, Inc., Sandy Springs, GA (formerly RockTenn, Inc.) Mar 2014 - May 2023 Sr. HR Analyst, IT Team

Lead functional analyst for HCM applications for US/CAN and Global locations

Project Management of projects for HRIS-IT/Support for Security Administration

Sr. Lead on Avature ATS project

Requirements gathering for all HRIS projects

Managing design meetings with Business Partners

Conducting Gate Reviews of project documents with all Team levels

Support of multiple projects, implementations, and upgrades

Training sessions at Global customers locations for SmartHire, GSS, ESS, & eForms

Worked with development team on Custom Employee Hiring Wizard Tool Macy’s Systems & Technology, Inc., IT, Johns Creek, GA Jan 2002 – Mar 2014 Sr. Analyst, Product Management Team

Responsible for functional development with customers on all applications

Product Manager or SME for On-line products (applications, forms, enrollment)

Product Manager or SME for PeopleSoft security and support of all applications

Assigned company-wide projects, working with EPMO

Design layouts for integrated projects between PeopleSoft and Intranet site

Writing of functional/technical specifications

Full test plan and test case creation and implementation of testing phases

Representative for applications during Project Tollgates and reviews 2

BEVERLY HERTENBERGER

2

Managed Product rollout to all divisions

Rewrite of On-line Enrollment to coincide with rollout of Benefits Administration

Conversion of new company locations into existing On-line processes Employease, Inc. - HR & Benefits Internet Service, Atlanta, GA Sep 2000 – Aug 2001 Account Manager

Managed account setup for direct, indirect, and administrative partners

Set-up and build out of company structure, benefit plans, census data, users, enrollments, dependents, employee & manager self service

Worked on connection builds to 3rd parties; gathered data for file layouts, assessed validity with 3rd parties, client, and engineer

Workflow evaluation, ongoing support, and up-selling to entire client base American Retail Group, Inc. – Retail, Atlanta, GA Nov 1993 – June 2000 Parent Company for five companies: American Retail Credit Services, Business Information Systems, Eastern Mountain Sports, National Processing Center, and Uptons HRIS Manager (1998-2000)–National Processing Center – Shared Service Center

Project Team Leader for HR and Payroll conversions (10 team members)

● Conversion from ADP to Infinium – 3500 employees, 22 states – including gap analysis and workflow evaluation

● 2nd Conversion from Infinium to ADP and Employease – 3500 EE’s, 22 states – including parallel testing, gap analysis and workflow processes

Manager of HR System for benefits and payroll

● Set-up and maintenance of all benefit plans

● Updates and processing of all payroll cycles and releases

Trainer for HR System and Report Writing Tools

● Payroll and Benefits training for all staff and customers

● Report Writing training for existing staff and new customer

Design and implementation of company Intranet site for Benefits

Successful severance payout for 5,000 employees in three-week period Payroll Manager (1993-1998) - Uptons

Pay agent for 7,000 employees

Multi-state payrolls, weekly and bi-weekly cycles

Conversion of 37 retail stores into current payroll system – added 2000 employees

Collaboration of all tax balancing, and filings with 3rd party vendor

Processing and distribution of 12,000 W-2’s

EDUCATION

Bachelor of Science in Business Capella University Minneapolis, MN with specialization in Project Management

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