Customer Care Relationship Manager
Resume:
Led Operations with Full P&L Ownership – Directed strategic
and day-to-day operations, managing cross-functional teams to drive profitability and performance.
Delivered 16x Sales Growth – Executed high-impact growth strategies, achieving exponential sales increase through market expansion and service enhancement.
Built and Scaled High-Performing Teams – Established and developed teams from the ground up, fostering a culture of accountability, innovation, and continuous improvement. Expanded Nationwide Service Footprint – Scaled operations across India by acquiring major clients and diversifying offerings to align with market needs.
E D U C A T I O N
C O N T A C T S U M M A R Y
W O R K E X P E R I E N C E
MEENAKSHI RAM
S K I L L S
MADRAS UNIVERSITY
COMPUTER POINT
Bachelor of Science in Geography
Post Graduate Diploma in Computer
Science
Strategic Sales
P&L and Operations Management
Branch Leadership
Customer Retention
Customer Engagement
Market Expansion Strategies
Business Analysis
********@*****.***
Chennai, Tamil Nadu, India
HEAD - PEST MANAGEMENT DIVISION
NATIONAL SALES HEAD
Sindoori Management Soltuions (2021-2025)
HVL Pest Services (2015 - 2021)
Led National Sales Operations – Managed 8+ branches across India, implementing strategic sales plans and driving execution through regional action plans.
Drove Revenue through Forecasting & Pricing Strategy – Developed sales targets and adjusted pricing models by analyzing market trends, cost structures, and competition. Built & Managed High-Performance Sales Teams – Recruited, trained, and guided national teams with a focus on performance monitoring, coaching, and goal alignment.
Strengthened Key Client Relationships – Cultivated executive- level partnerships to secure long-term business growth, improve customer loyalty, and expand account value. Seasoned and results-oriented business leader with over 30 years of experience across Sales, Marketing, Operations, Customer Service, and Branch Management in diverse industries. Proven success in leading national-level teams, driving revenue growth, managing P&L, and delivering customer excellence. Recognized for strategic thinking, team development, and consistent delivery of high-impact business outcomes.
COUNTRY HEAD SALES & MARKETING
SENIOR CUSTOMER CARE MANAGER
Tours and Travels (Jul 2014 - Dec 2014)
Rentokil Initial India (2009 - 2014)
Managed Channel Partner Networks & Territory Development – Oversaw distribution product portfolio through strategic partner onboarding, engagement, and regional expansion initiatives. Drove Revenue Growth Through Consultative Sales – Achieved annual sales targets by managing the full client lifecycle, from prospecting to closure and post-sales relationship management. Led Data-Driven Sales Strategy – Delivered compelling sales presentations and maintained accurate customer data, forecasts, and performance reports to support strategic planning. Led Nationwide Customer Care & Change Initiatives – Standardized customer care processes across India, improving retention, renewals, and service quality through root cause analysis and cross-functional training. Integrated Sales & Service Operations – Spearheaded a national project aligning Sales and Customer Care teams for seamless client engagement and operational efficiency. Managed P&L and Branch Operations (Chennai) – Oversaw a 150-member team, reduced chemical consumption by 35%, and led recruitment, logistics, and warehouse management while maintaining service standards.
MANAGER MARKETING & WAREHOUSE
Conybio India (2006- 2009)
Led Integrated Sales, Marketing & Operations – Drove brand marketing, customer loyalty, regulatory compliance, and multi-channel campaigns while aligning sales and operations for seamless execution. Achieved Sales & Cost Efficiency – Consistently met 1.5 crore monthly sales targets and reduced freight costs by 50 lakhs through strategic inventory planning and logistics optimization. Expanded Distribution & Market Reach – Appointed stockists and agents, allocated territories, launched products, and executed high-impact promotional and training programs. EXECUTIVE MANAGER
Tupperware India (2003- 2006)
Drove Sales Strategy & Territory Growth – Executed targeted sales plans, expanded into new markets, and monitored competitive activity to consistently achieve territory goals. Led & Motivated Large Sales Teams – Managed a network of 2,000 consultants, launched new products, and optimized product mix through regular engagement and team leadership. Delivered Top-Tier Sales Results & Recognition – Achieved 50 lakhs in personal and 2 crores in unit sales; received multiple national awards, including for rapid team development. EXECUTIVE MANAGER
First Computers (1997 - 2002)
Managed Branch Operations with P&L Accountability – Oversaw sales, marketing, admissions, MIS, collections, and public relations to ensure efficient and profitable center performance. Led Talent Development & Placement Initiatives – Recruited and trained staff, conducted student development programs, and partnered with companies to drive successful placement outcomes. EDP EXECUTIVE
Binny Limited (1988 - 1996)
Managed Full Software Development Lifecycle – Led system analysis, design, development, implementation, and maintenance of operational software solutions tailored to business needs. Delivered Custom Solutions & Support – Customized existing systems, provided helpdesk support, and handled MIS reporting to enhance user satisfaction and enable data-driven decision-making.
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