Customer Service Sales Associate

Laila B. Fortus

WORK EXPERIENCE:

Compassionate and detail-oriented

Customer Service Representative,

with excellent communication skills,

providing direct customer care in fast-

paced environment with all ages and

demographics of customers. Calm and

level-headed, ability to handle difficult

customer and stressful situations with

a flexible learning approach and

dedication to high-quality and culturally

sensitive care. Use strong verbal

communication skills and humor to

develop strong commitment and

fostering a collaborative work

environment.

SKILLS:

Time Management Skills

Knowledge-relevant

Multi-tasking and Adaptability

Customer Service

Organizational Skills

Attention to details

Maintaining Record

Problem-solving Skills

Interpersonal communication

EDUCATION /CERTIFICATES:

Caregiving Professional Diploma

CT no.331775-113846-113557--366-

77 2022

Filipino Institute, Dubai

Bachelor of Science in Commerce,

Major in Management

Dr. Carlos S. Lanting College –

Philippines

PERSONAL DETAILS:

Email: *************@*****.***

Mobile No.: +971*********

Nationality: Filipino

Location: Dubai

Driving Lic:2022-2028

Happy Compass Tourism LLC. April 14 2023 TO May 31,2025 Contracting Supervisor cum PRO

- Manage the preparation of proposalas and work flows.

- Negotiate contracts and administer commercials and goverments contracts that comply with company policies and legal requirements.

- Creating and managing team shedules.

-Helping to resolve company issues and dispute some penalty.

- Ensure timely review and approval of any variations. 1010 Holdings Nov 2022 - Mar. 2023

Executive Personnel Assistant

- Manage executives calenders and set up meetings.

- Make travel and accomodation arrangements.

- Provide day to day administrative and client management.

- Giving presenattions to clients about the service.

- Ensuring that the terms of a contract are adhered to both by employer and the client. Bin Yaber Driving Institute Sept 2020 - Oct 2022

Customer Service cum Sales

- Responsible for answering phones and greeting the client warmly.

- Assist and explain the flow of chart for the driving and give a brief explanation for the requirements needed to be applied for driving.

-Perform basic bookkeeping and registration to a new student to apply driving license and assist them to open the file for the RTA.

- Making invoice and learning permits for the client. Accepting cash payment,debit,or credit card.

- Preparing report for inquiries and admission made in the branch to send the mail in the main office to the superior and call center to follow up and do the booking for classes of the client.

AL Jaber Gallery Duabi & Abu Dhabi Dec. 2010 - May 2020 Sales Representative

- Directly interacting with customers and provides a high level of customer service.

- Responsible for making strategies for increasing the sales volume and achieving the revenue targets of the stores.

- Responsible for cash, debit and credit cards and maintain window and in store display to a high standard in line of merchandising guidelines. Filcon Manufacturing Corporation Phil. (Converse Phil) Sept. 2006 - Oct 2010 Inventory Control Specialist

- Prepare daily sales report and updating sales figures to Microsoft access system and windows and adjusting the sales into sales plan and liquidation.

- Performed inventory analysis and reconciliation to determine any variances from the actual inventory as to those records of the stores and supporting documents.

- Prepare a report for the actual number of losses and inform the concerned department of the result of the count and adjustment needed by the store.

- Periodically conducting actual inventory in various shops and using data collector machine to helps fastest actual inventory.

PROFESSIONAL CREDENTIALS:

HIS Basic Life Support - C0813ECOC

American Safety & Health Institute - UAE

Medical Training Section and Medical Educational Research Department Public Health Authority - UAE Nasal and Oral swab Specimen

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