Customer Service Representative
Resume:
CONTACT
PHONE NUMBER:
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PASSPORT NO : C0760339
KEY SKILLS
• Budgeting, Cost Controls &
Breakage Control
• Handling guest enquiry
• Team building
• Inventory Management
• Guest Service Excellence
• Multi outlet Operations (Food &
Beverage)
• Setting Standard Operating
Procedures
• Handling guest complaints
INTRESTS
• Travelling
• Listen song
LANGUAGES
• ENGLISH
• HINDI
PAWAN
KUMAR
HOSPITALITY
PROFILE
Dedicated, Adaptable, and Customer-focused professional with experience in the Aviation & Hospitality Industry, including 02 years as a Lounge Bar Attendant at Qatar Airways. Demonstrated excellent customer service and interpersonal communication skills. Proficient and reliable team player known for adaptability and a strong focus on safety. Committed to enhancing passenger experiences while upholding the highest safety standards in a dynamic cabin crew environment. Energetic Customer Service Representative with experience in resolving complex customer inquiries, improving customer satisfaction, and driving overall operational improvements. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.
EDUCATION
• Hotel Management.
• Bachelors in Arts.
Graduation (B.A) From ROHILKHAND UNIVERSITY BAREILLY.
(2009)
• Senior Secondary Certificate
Board of School Education, Uttar Pradesh (2006)
• High Secondary Certificate
Board of School Education, Uttar Pradesh (2004)
BHM,Rajiv Gandhi institute Delhi(2023)
WORK EXPERIENCE
WOLVES CAVE BREW LOUNGE SINCE 30TH MAY 2024 TO TILL AS A BAR CAPTAIN.
• Ensure weekly/daily checklist are completed by barstaff
• Ensure all of the team adhere to systems and procedures as outlined in the standards of procedures manual
• Ensure all stock is rotated and stored in a safe manner
• Ensure all bars are prepared for set up in advance of each shift and in accordance with relevant standards of procedure
• Ensure that all staff arrive to work on time and in correct uniform and name badges as per weekly rota
QATAR AIRWAYS (DOHA) BAR ATTENDENT
24TH AUGUST 2022 TO 31ST March 2024
• Prepare alcoholic or non-alcoholic Drink
• World’s Number 1 Airline Providing Their Lounge Service
• experience lounge’s service bar
• Connection with employee and customer to make them feel happy
• Check the proper Inventory of bar area and issue items from store if required
MOONSHINE CAFE &BAR SINCE 08TH APRIL,2016 TO 10TH MARCH 2020, (S.BARTENDER)
• Prepare alcoholic or non-alcoholic Drink
• Maintain recipe, Bar inventory
• Focus on selling up selling for Beverage
• Make good relation with customer
PERSONAL PROFILE
NAME : PAWAN KUMAR
FATHER NAME : MANOHAR LAL
DATE OF BIRTH : 15 AUGUST 1988
MARITAL STATUS : SINGLE
NATIONALITY : INDIAN
Declaration:
I hereby declare that information given is true to the best of my knowledge. Kindly review of my credential will indicate that I am a qualified and high performing individual with excellent professional and technical skill achieved via rich cross-functional exposure across the industry. I hope that I will get a chance to work for your esteemed organization to prove myself. Date - (PAWAN KUMAR)
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