Logistics Manager
Resume:
CRISTINE
PRASHAD
LOGISTICS MANAGER
**********@*****.***
Effort, PA 18330
CONTACT
SKILLS
• Workforce planning
• Logistics management
• Cross-functional coordination
• Excellent interpersonal skills
• Strategic planning
• Staff supervision
• Standard operating procedures
• Transportation management
Outstanding communication
• skills
• Compliance management
• Maintenance scheduling
• Asset management
• Environmental compliance
• Key performance indicators
• Federal regulations
• Safety protocol
• Delivery fleet management
• Teamwork and collaboration
• Multitasking
• Problem-solving
• Attention to detail
• Time management
• Organizational skills
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
PROFESSIONAL SUMMARY
Area Manager of Operations
ShipBob, Bethlehem, PA
EXPERIENCE
October 2023 - February 2025
Identified potential risks associated with various operations activities
• and implemented preventive measures accordingly. Established operational objectives and standards of performance for
• staff members.
Conducted periodic reviews of existing processes and procedures for
• continuous improvement initiatives.
Monitored quality assurance processes to ensure product meets
• quality standards.
Evaluated employee performance on a regular basis to promote
• professional development opportunities.
Developed strategies for improving team performance, customer
• satisfaction, profitability and productivity.
Implemented process improvements to optimize operational
• efficiency and reduce costs.
Collaborated with senior management to develop long-term plans for
• achieving organizational goals.
Managed day-to-day operations including scheduling, budgeting,
• staffing, inventory control and customer service.
• Provided leadership support for special projects as needed. Motivated teams to achieve peak performance levels through training,
• coaching and mentoring activities.
Developed effective communication systems between different
• departments.
Resolved conflicts among employees in a timely manner while
• ensuring compliance with company policies.
Managed day-to-day activities of staff to facilitate optimum efficiency
• levels.
Collaborated with senior management team to create and implement
• business development plans.
Set tone for office and company through leading by example and
• establishing positive culture.
• Excellent communication
• Adaptability and flexibility
• Reliability
• Team leadership
• Self motivation
• Professionalism
• Staff training/development
• Active listening
• Decision-making
• Adaptability
• Task prioritization
• Problem-solving aptitude
• Relationship building
• Employee motivation
Inventory tracking and
• management
• Hiring and onboarding
Performance evaluation and
• monitoring
• Conflict resolution
• Continuous improvement
• Goal setting
• Delegating work
Records organization and
• management
• Performance management
• Analytical skills
Operations Supervisor
McKesson, Bethlehem, PA
Inspected grounds, facilities and equipment routinely to determine
• necessity of repairs or maintenance.
Evaluated team members' individual performances, providing positive
• feedback and taking appropriate corrective actions.
• Prepared staff work schedules and assigned specific duties. Demonstrated and supported continuous improvement and growth
• mindset.
Set and implemented strategic goals and initiatives to align company
• with mission, values, and vision.
Facilitated open communication between departments to improve
• collaboration among teams.
Designed innovative approaches to optimize workflow, streamline
• procedures, and enhance customer service satisfaction levels.
• Established and monitored KPIs to optimize company performance. February 2023 - October 2023
Successfully managed day-to-day operations of a large team, providing
• guidance and leadership to ensure efficient workflow.
• Oversaw staff development, training and performance management. Trained, coached and mentored team members to foster a highly
• productive work environment.
Assigned tasks according to individual abilities while motivating staff to
• reach goals within deadlines.
Conducted regular performance reviews and provided feedback to
• team members.
Identified training needs for staff members and coordinated
• appropriate training programs.
Evaluated employee performance against set objectives on an ongoing
• basis.
Met with staff to discuss procedure adherence, proper job-specific
• techniques, and performance.
• Planned, scheduled, and assigned work activities for personnel. Ensured compliance with all safety regulations in the workplace to
• protect personnel and assets.
Contributed to strategic planning to guide decisions aligned with
• company vision and goals.
Developed and implemented policies and procedures to optimize
• operational performance and quality assurance.
Conducted regular audits of operational procedures in order to
• identify potential risks or areas of improvement. Collaborated with management on departmental policies
• development and implementation.
Monitored and managed production schedules to meet customer
• deadlines.
• Documented daily operations activities in database. Provided feedback on employee performance in order to promote
• professional development.
Operations Manager
Radial, INC., Allentown, PA
Investigated deficiencies and problems, recommending changes to
• drive improvements.
Implemented work processes and safety standards meeting regulatory
• requirements.
Collaborated with cross-functional teams to develop innovative
• solutions for process improvement.
• Reviewed and addressed key customer relations issues. Created comprehensive reports detailing daily operations, trends, and
• areas needing improvement.
Trained employees in job-specific tasks and evaluated continuing
• education needs to improve team performance.
Provided guidance and mentorship to junior staff members when
• needed.
Resolved conflicts between employees in an efficient manner while
• maintaining a positive work environment for all individuals involved. Resolved escalated complaints and answered questions regarding
• policies and procedures.
Collaborated with department leads and senior management to
• coordinate operations and drive improvements.
Supervised direct reports and enforced adherence to established
• procedures and deadlines.
October 2021 - January 2023
Resolved customer issues quickly and professionally while maintaining
• high customer satisfaction ratings.
Managed the daily operations of multiple departments to maximize
• efficiency.
Developed talented team, participating in hiring, coaching, and
• performance management processes.
Maintained professional working relationships and promoted open
• lines of communication with staff.
Managed the operations of a large team, overseeing daily activities
• and long-term projects.
Provided employees with guidance in handling difficult problems or in
• resolving escalated complaints or disputes.
Established operational policies, procedures, standards, and objectives
• in alignment with organizational goals.
Developed and maintained relationships with customers and vendors
• for successful project completion.
Utilized problem solving skills to anticipate potential risks or obstacles
• within the organization.
Ensured effective communication among staff members by providing
• training when necessary.
• Resolved conflicts between employees and departments.
• Created and enforced policies and procedures to support compliance. Oversaw maintenance of facilities, equipment, vehicles and machinery
• used in operations.
Adhered to corporate standards and regulations, encouraging safe
• and efficient operations.
Area Manager of Logistics
Walmart, Bethlehem, PA
Tracked company inventories and ordered new products to replenish
• equipment levels.
Liaised between departments to facilitate smooth workflow across the
• organization.
Conducted regular walkthroughs and inspections of company facilities
• to verify adherence to safety standards.
Reviewed customer and staff feedback to improve operational
• strategies and eliminate obstacles.
Provided leadership in creating innovative methods for streamlining
• business processes.
Measured staff and process productivity and utilized results to make
• helpful equipment and staffing adjustments.
Conducted regular audits of processes to ensure compliance with
• regulations and industry standards.
Identified opportunities for increasing productivity through increased
• automation or other strategies.
Strategized with leadership to stay ahead of changing customer needs
• and labor planning concerns.
• Evaluated operational costs and identified areas of improvement. Created reports to track performance metrics against established
• targets.
Implemented process improvement strategies to reduce costs and
• improve efficiency.
• Prepared staff work schedules and assigned specific duties. Facilitated open communication between departments to improve
• collaboration among teams.
Demonstrated and supported continuous improvement and growth
• mindset.
Reviewed financial statements, sales reports, and other performance
• data to measure productivity.
Set and implemented strategic goals and initiatives to align company
• with mission, values, and vision.
• Established and monitored KPIs to optimize company performance. Analyzed data from financial reports to identify areas of improvement
• in business operations.
Organized and guided activities such as sales promotions requiring
• coordination with other department managers.
October 2008 - June 2021
Managed a team of 15-100 logistics personnel to ensure timely
• delivery of goods.
Utilized advanced planning software programs to manage order
• fulfillment processes.
Created reports documenting process improvements in supply chain
• operations.
Developed best practices for inventory management, freight
• distribution, and vendor relations.
Resolved customer complaints regarding shipment delays or
• discrepancies in orders.
Identified areas for improvement within the organization's supply
• chain network.
Established metrics to measure productivity levels of logistics
• personnel.
Analyzed data and developed strategies for increasing efficiency in the
• warehouse operations.
Monitored key performance indicators related to shipping, receiving,
• and warehousing activities.
Trained new staff members on safety protocols, handling processes,
• and inventory control systems.
Ensured compliance with all local, state, and federal regulations
• pertaining to shipping and storage procedures.
Implemented cost-saving initiatives to reduce expenses associated
• with logistics operations.
Conducted regular audits of warehouse facilities to maintain proper
• security standards.
Provided guidance to junior staff members when needed regarding
• operational procedures.
Hired and managed a team of logistics staff, providing coaching and
• mentoring to ensure that customer service goals were met. Collaborated with other departments to ensure that customer orders
• were processed efficiently.
Recommended system enhancements to improve operational
• efficiency, accuracy and customer service levels.
• Partnered with logistics team to align performance and future needs. Determined and implemented work procedures, laying out
• appropriate work schedules.
Achieved customer service and time objectives within financial
• constraints to meet program and financial goals.
• Led safety initiatives to foster safety-first environment and culture.
• Created programs to retain, train and develop associates. Developed protection and access policies, coordinating patrols with
• security.
• Monitored inventory levels of products and materials in warehouses. Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements.
•
Supervised activities of workers engaged in receiving, storing, testing,
• and shipping products and materials.
Directed inbound and outbound transportation operations, warehouse activities, safety performance, and logistics quality management.
•
Inspected physical conditions of warehouses, vehicle fleets, and equipment and ordered testing, maintenance, repairs, and replacements.
•
Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping, and salvaging products and materials.
•
Maintained metrics, reports, process documentation, customer service
• logs,, and training, and safety records.
Monitored operations for staff compliance with administrative policies
• and procedures, safety rules, environmental policies, and government regulations.
Planned and implemented improvements to internal and external
• systems and processes.
Developed, and implement warehouse safety and security programs
• and activities.
• Managed departmental budgets.
Established and monitored specific supply chain-based performance
• measurement systems.
Certification in Biblical Studies
ULC Ordinations, Online
Certification in Culinary Arts
United States Navy, San Diego California
High School Diploma
Toms River HS East, Toms River New Jersey
EDUCATION
September 2021
April 1996
June 1995
David Smith — ShipBob
Area Manager
*******@*******.***
Alexis Brittian — Radial
Operations Supervisor
****************@*****.***
Tom Bunting — Walmart
Operations Supervisor
flyers68@hotmail.com
REFERENCES
Friend/Peer
Friend/Peer
Friend/Peer
Contact this candidate