Data Entry Administrative Assistant
Resume:
Felicia Smith
Arkadelphia, AR 71923
*********@*****.***
Professional Summary:
Perform clerical and administrative tasks with ease, such as de eloping documents and proofreading those documents. Professional woman with five years of experience assisting with medical, Natural resources, and developmental services programs. Strengths in Office procedures and customer services backed up by a positive attitude. Enthusiastic Administrative Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of office procedures and training in Microsoft Office. Motivated to learn, grow and excel in the industry. Skills:
Team Management Operational Improvements
First Aid/CPR Problem resolution
Research Experience Relationship development
Business operations Communications
Team building MS Office
Report writing and documentation Supervision
Data collection and analysis Data Entry
Proofreading Supervisor Experience
Document Review Tax Preparation
Education:
High School GED acquired 1988
Accounting-1990
Cossatot Vocational Technical School-Dequeen, AR
Work History:
Planning Specialist-Grade GS06-March 2020 to Present Arkadelphia Human Development Center-Arkadelphia, AR Phone: 870-***-****
Supervisor: Cheryl MacKay
• Distributing incoming mail daily, created and mailed Letters and Staffing Packets.
• Helped create new Individual Program Procedures for each client on a yearly basis.
• Document proofread, Individual Program Procedures, Plan Reviews (which is the document to show the progress for each client).
• Categorized and organized Face Sheets, Quick Looks and 24-hour Schedules documents for each client assigned to me.
• Greeted clients with a smile and offered prompt and dedicated assistance.
• Placed orders for office supplies and distributed as needed.
• Supervised two ASII’s, by making sure their leave time was entered and approved. Checked their work for accuracy, and often asked them if they needed any assistance.
• Helped train new employees to do their job to the best of their ability. Felicia Smith
Work Experience (CONTINUED):
Administrative Assistant II-Grade GS03- November 2020 to March 2021 Arkadelphia Human Development Center-Arkadelphia, AR Phone: 870-***-****
Supervisor: Cheryl MacKay
• Wrote professional business memos, letters, and case notes to support business objectives and growth.
• Always keep the area in our office clean and presentable.
• Wrote agenda, took minutes, and created Prep Files for Staffing meetings.
• Aided in planning events.
• Exceeded team goals by collaborating with Program Service Manager and Program Coordinators to implement best practices and protocols.
• Provided clerical support to five Program Coordinators by assisting with copying, faxing, emailing, or any tasks asked of me.
• Aided the organization’s objectives by ensuring that projects were in line with the mission of providing knowledge, information, expertise, and experiences in the field o Developmentally Disabled Individuals.
• Handled correspondence and handled incoming and outgoing mail and faxes as part of my administrative duties.
General Clerk/Program Support Specialist:
Lusa Associates/Ultimate Services Arkadelphia, AR
Contract for Natural Resources Conservation Services Phone: 719-***-****
Supervisor: Melanie Scavarda
• Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
• Kept track of how much Office supplies were being used and contacted vendors to place new orders.
• Completed and delivered photocopying, printing, scanning and faxing request, as well as routinely.
• Provided expert clerical support by handling a wide range of routine and special requests efficiently.
• Typed Letters, e-mail, and other documents fand submitted them for review, changes, and approval.
• Responded to in-person and telephone requests for information and assistance.
• Checked account information for eligibility with program plans and guidelines.
• Processed payments and refunds, issued receipts and updated account.
• Performed clerical duties, answered phone and filed documentation for program manager.
• Volunteered to help with special projects of varying degrees of complexity.
• Maintained clean reception area toa promote positive, professional environment for clients.
• Streamlined office operations by effectively monitoring and addressing client’s correspondence and data communications.
Felicia Smith
Work experience (Continued):
Information Associate-November 2017-November 2019
Baptist Health Medical Center-Arkadelphia, AR
Phone: 870-***-****
Supervisor: Bobbi Walker
• Pulled patient records for upcoming appointments and procedures, usually within one hour.
• Kept accurate log of all requests for medical information and records.
• Welcomed around twenty-five visitors per day and assisted with appointment check-in.
• Discovered new ways to improve the management of medical records.
• Maintained office equipment by ensuring that each piece of equipment was in good working order and, if necessary, calling in for repairs.
• Ensured that medical records and health information were accurate, complete, and secure
• Had an excellent attendance record and was always on time for work.
• Reviewed charts and flagged incomplete or inaccurate information.
• Created records by putting together individual folder, assigning ID numbers, and filling out personal information.
Bookkeeping/warehouse Associate
A & A Fabrics-November 2016-February 2017
Phone: 870-***-****
Supervisor: Jimmy & Twila Anderson
• Taking and Filling orders for customers
• Assisting Walk in customers
• Creating Invoices for outgoing packages through DacEasy software
• Creating shipping labels with Starship Shipping software
• Cleaning the warehouse in spare time
• Managing the business when owners were out of town
• Helping to train new employees
Office Manager
Shelby Group, Inc.
Phone: 870-***-****
Supervisor: Jerry Pounds
• Preparing weekly payroll for corporate office
• Calculating Leather and Cloth reports weekly and monthly using Excel programming
• Creating an expense report for cost effectiveness
• Controlled petty cash
• Orders and organized all office supplies
• Arranged opportunities to boost employee moral
• Did all procedures for new employees including Benefits, Pay, background checks and drug tests
• Assisted employees with insurances and payroll questions and all information needed. Felicia Smith
Additional Skills:
Microsoft Excel Data Entry
Problem Solving Employee Coaching
Epic Software Protracts Mapping
Dac Easy Software Star Ship shipping program
Winpst Billing for expenses
References:
Personal:
Margaret Ashcraft- 870-870-***-****
Barbara Allen- 870-***-****
Amanda Bean- 870-***-****
Professional:
Twila Anderson- 870-***-****
Bobbi Walker- 870-***-****
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