Account Manager

ELINIO VALCEUS

Royal Palm Beach, FL ***** 561-***-**** ********@*****.*** https://www.linkedin.com/in/elinio-valceus-bhsa/

SENIOR SPECIALIST, ACCOUNT MANAGEMENT

Highly communicative Senior Support Specialist with a background developing new features and enhancements. A talented performer with experience monitoring the functions of equipment and training end-users. Team player with exemplary multitasking skills. In-depth knowledge of network administration, technical testing, and back-end applications. Strong troubleshooting, analytical, and communication skills.

CORE SKILLS

Lawson SaaS SAP HANA Tableau Alteryx SPM Software Electronic Medical Records (EMR) MIPS (Merit-Based Incentive Payment System) Training and Development MS Office MS Excel VLOOKUP HIPPA Medical Administration Medical Terminology Organization and Time Management Interpersonal Communication Medicare/Medicaid HMO/ PPO Surgical Inventory Agile Sterilization Protocol Salesforce Oracle MIMICS Pre-Operative Plans CT Segmentations Software Application Testing and Maintenance Strategic Planning Predictive Modeling Forecasting and Planning Consulting Needs Assessment Negotiation Quality Assurance Market Research Release Planning EDI

PROFESSIONAL EXPERIENCE

Cardinal Health - Dublin, OH October 2022 – July 2024

Senior Specialist Account Management

Cultivated and maintained on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provided product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

•Provided new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity.

•Partner with internal teams to foster long-term relationships, contributing to both client retention and growth by meeting monthly revenue and retention goals.

•Provided product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

•Oversaw assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.

•Bridged relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service.

•Supported customer expectations and requirements through proactive account reviews, and regular engagement and reviewed of key initiatives.

•Managed customer compliance with MIPS requirements, guiding them through performance measures and reporting processes to optimize incentive payments.

•Managed accounts receivable tasks including communication via email with vendors and customers for payment collection.

•Take over account responsibilities, leading onboarding calls, setting up campaign strategies, and ensuring a smooth transition for new clients.

•Monitors and tracks rebates for assigned contracts.

•Managed client accounts in the healthcare supply chain, ensuring compliance with regulatory standards and tracking of cGMP/FDA guidelines for medical products.

•Provided consistent support to clients in patient services, offering recommendations for medical product usage and ensuring alignment with the company’s quality standards and regulatory requirements.

•Collaborated with internal teams to ensure the timely and accurate delivery of products to clients, leveraging SAP and Salesforce for order tracking and customer relationship management.

Stryker - Weston, FL September 2020 - October 2022

Senior Segmentation Representative

Assisted and supported the conduct of the clinical trials studies. Ensured the safety and confidentiality of all study subjects through diligent surveillance and training of patience on safety aspects of compound under study. Maintained records and documentation of the safety related events. Supports the conduct of clinical research trials is in accordance with all regulatory requirements

•Supported Net Health application end users with troubleshooting, data collection, data analysis, escalations, and usability questions.

•Trained in TKA Software, MIMICS, LifeImage, SharePoint, and currently training on TDA software.

•Data entry, cat-scan analysis, communicating with sales force via emails, and pulling patients plans into rotation for team.

•Mastered creating hip, femur, and tibia 3D bone models. Landmarking these models for key surgical registration points, and preplanning for implant placing and sizing for MAKO total knee and total hip robot surgeries.

•Reviewed and processed CT Scan data and convert those files into 3D bone models to develop custom pre-operative surgical plans.

•Utilized Salesforce and MIMICS software to manage clinical data, collaborating with surgeons to ensure timely and accurate supply delivery for surgeries while adhering to regulatory guidelines.

Memorial Regional Hospital - Hollywood, FL December 2015 - September 2020

Senior Surgical Inventory Coordinator

Organized and managed all aspects of the surgical supply inventory. Also served as a subject matter expert for onsite surgical supplies and keeping medical staff informed on all new products, product modifications, and trials. As a liaison worked closely with in house medical staff, partnering hospitals and external vendors to rectify inventory issues. Held team accountable for adherence to surgical schedules and following guidelines to reduce patient infection and medical errors. Maintained specialty equipment, implant, and instrumentation inventories.

•Supervised an average of 50 cases a day that included planning, scheduling/coordination, determination of procedures, and procurement of supplies and equipment.

•Coordinated timely evaluation of new equipment, supplies and instruments with appropriate hospital staff and administrators - enabling informed integration of latest technologies and devices.

•Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

•Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.

•Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.

•Coached new hires through job shadowing to support onboarding, also trained them on protocols regarding operating room procedures, infection control, safety standards, and overall facility policies to ensure protocols and procedures are consistently applied.

•Partnered with Head Nurse to maintain daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.

•Monitored supply levels, order and track the intake and use of all items through Lawson and SPM software systems.

•Managed patient records while also supporting MIPS reporting.

•Oversaw the supply chain management for surgical inventories, ensuring timely procurement and compliance with cGMP/FDA standards, particularly for sterile instruments and implants.

•Managed relationships with external vendors and internal departments to track surgical inventory using SAP and SPM software, ensuring that all products met health safety regulations.

•Coordinated logistics and managed surgical inventory to ensure compliance with FDA regulations, facilitating seamless surgical procedures and ensuring the availability of the right supplies.

ADDITIONAL RELEVANT EXPERIENCE

Convey Health Solutions - Miramar, FL

Data Entry Specialist

•Acknowledged as a Gold associate in clinical support.

•Supported the organization by handling patient data and maintaining accurate logs, ensuring that all documentation met HIPAA compliance standards and federal regulations.

EDUCATION

Bachelor of Health Services Administration

Florida International University - Miami, FL

Certification -Lean Six Sigma Yellow Belt

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