Customer Service Inventory Management

Cayla Leroy

Cypress, TX ***** 832-***-**** ************@*****.***

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PROFESSIONAL

SUMMARY

Dynamic and results-driven professional with extensive experience as a Front Store Lead at McDonald's. Expert in visual merchandising and inventory management, fostering team development and achieving sales growth. Proven track record in employee training and building strong relationships, enhancing operational efficiency and customer satisfaction.

Offering strong foundation in teamwork and problem-solving, eager to learn and grow in retail environment. Brings solid understanding of inventory controls and customer service principles, coupled with proficiency in basic accounting and point-of-sale systems. Ready to use and develop leadership and communication skills.

SKILLS • Employee training • Visual merchandising

• Inventory management • Customer service

• Team building • Cash handling

• Goal setting and achievement • Friendly and positive

• Team leadership • Store merchandising

WORK HISTORY FRONT STORE LEAD 09/2024 to CURRENT

McDonald's Katy, TX

Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.

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Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.

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Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.

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Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.

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Mentored team members to develop their skills, resulting in multiple promotions within the company.

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Collaborated with management on strategic planning initiatives, contributing to overall store success.

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Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.

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Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.

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C L

STORE LEADER 04/2022 to 05/2024

Smoothie King Tomball, TX

Kept work areas clean, organized, and safe to promote efficiency and team safety.

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• Learned all required tasks quickly to maximize performance. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

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• Contributed to team success by completing jobs quickly and accurately.

• Developed strong cooperative relationships with coworkers and managers. EDUCATION High School Diploma 05/2024

Penn Foster Career School, Scranton, PA

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