Quality Assurance Senior Business

S v e t l a n a Z h a r o v s k y

Senior Business Analyst Federal IT Modernization Quality Assurance Change Management

Chicago, IL 847-***-**** Email: ********@*****.*** LinkedIn: linkedin.com/in/svetlana-zharovsky

Summary

Results-driven Senior Business and Data Analyst with 12+ years of experience specializing in business and data analysis, quality assurance, and change management. Proven ability to deliver data-driven, technology-enabled solutions on time and within budget using platforms such as Palantir, Appian, DataBricks, ServiceNow, and Salesforce. Adept at collaborating with cross-functional teams to optimize processes, improve efficiency, and support large-scale modernization initiatives, including cloud migration. Core Competencies

• Business Analysis: Requirements Gathering, Process Improvement, Data Analysis, Data Mapping, Data Visualization, User Story Development, Change Management, Quality Assurance, Strategic Planning

• Technical Skills: Palantir, Appian, ServiceNow, Salesforce, Java, Python, PL/SQL, Azure DevOps, Visio, Jira

• Project Methodologies: Agile, Scrum, SAFe, Waterfall, SDLC

• User Experience (UX): User-Centered Design, Wireframing, Workflow Analysis

• Soft Skills: Critical Thinking, Problem-Solving, Interpersonal Communication, Stakeholder Engagement

Professional Experience

Accenture Federal Services

Senior Business Analyst, FDA Enterprise Transformation Office Sep 2024 – May 2025

• Spearheaded requirements gathering for FDA inspection process modernization, crafting detailed user stories to prioritize user needs and elevate user experience.

• Collaborated on upgrading the PSA system to enhance data collection, reporting, and preliminary analysis, supporting the review of inspection data to identify patterns, suggesting process improvements that enhance decision-making and safety during FDA inspections.

• Optimized inspection workflows by analyzing and refining process diagrams, driving significant improvements in efficiency and user effectiveness.

• Partnered with stakeholders to align requirements with project objectives, upholding strict compliance with industry standards and security protocols.

Senior Functional Analyst, CDC Cloud Modernization Apr 2023 – Sep 2024

• Led cloud migration of four applications, reducing legacy system dependencies by 40% and improving usability through intuitive interfaces.

• Conducted data mapping, cleansing, and validation, and contributed to the creation of visual reports and dashboards to ensure data integrity and enable informed decision-making during migration, while maintaining compliance with data governance policies.

• Led backend development, rigorous testing, change management, and proactive troubleshooting, ensuring seamless project delivery and superior user outcomes.

• Collaborated with clients to gather and document functional and data-specific requirements, creating detailed user stories to align with user needs and enhance satisfaction.

• Analyzed workflow diagrams and data flows to resolve operational bottlenecks, streamlining processes to support CDC’s modernization goals with a user-centric approach.

• Established a User Story Approval Process that increased team velocity by 30% and was adopted across multiple teams within the SAFe framework.

• Cultivated strong client relationships, leading the client to select our team for an additional application, reflecting trust in our performance and expanding our responsibilities.

• Ensured quality assurance and compliance with industry standards and security practices. Accenture, LLP

Senior Business Analyst, Supplier CRM – ManageMyVendor Jul 2022 – Mar 2023

• Facilitated the migration of Accenture's supplier CRM from ServiceNow to Salesforce, enhancing functionality and user satisfaction by 25% through user-centered design principles.

• Leveraged ServiceNow for incident tracking, service request management, and documenting workflows to support efficient project delivery and ongoing system maintenance.

• Hosted and facilitated requirements gathering workshops with stakeholders to collect information for the new customized Salesforce CRM design and functionality, focusing on user needs and preferences.

• Maintained open communication between the team and stakeholders, achieving 100% satisfaction.

• Created user stories in Azure DevOps (ADO) and maintained backlog items to ensure efficient development and implementation.

• Collaborated with the Salesforce team in productive working sessions to design screens, improve functionality, integrate components, and find security solutions for system access. Senior Business Analyst/Product Owner

AT&T Content Management System

Dec 2019 – Jul 2022

• Developed a deep understanding of project scope and details, ensuring alignment with stakeholder requirements and monitoring progress for timely delivery of a high-quality product for Sales, Care, and Marketing organizations.

• Analyzed data flows and backend SQL databases to identify and resolve process inefficiencies, improving operational efficiency, with a focus on enhancing user experience.

• Collaborated with business partners to document and manage evolving requirements, ensuring transparency and escalating deviations to maintain project integrity.

• Managed requirements traceability and tracked progress across the SDLC to ensure end-to-end accountability.

• Served as a liaison between IT and internal/external clients, communicating updates and proposing solutions to meet evolving business needs.

• Boosted customer satisfaction scores by 50% through proactive support and enhancements to product quality.

AT&T

Business Analyst/Engineer/QA/Release & Project Management Knowledge Management Portal (MyCSP)

Jan 2012 – Dec 2019

• Supported configuration and enhancement of the MyCSP Knowledge Management Portal, ensuring system functionality aligned with business requirements.

• Developed and maintained application components, implemented new features, and designed software solutions to optimize system performance.

• Utilized extensive SQL skills to write complex queries for data extraction, transformation, and validation, supporting backend data integrity and reporting needs.

• Conducted data analysis to identify trends, support decision-making, and improve operational efficiency within the Knowledge Management system.

• Ensured code quality through comprehensive test plans and managed resources to ensure compliance with quality standards.

• Mentored offshore teams, driving a 30% reduction in development costs and a 70% decrease in release duration, ensuring seamless production releases.

Achievements, Awards & Professional Memberships

• Led critical projects to successful completion within budget and timeline, maintaining strong collaboration between IT and business stakeholders.

• Mentored offshore teams, reducing development costs by 30% and release duration by 70%, ensuring flawless production releases.

• Recognized as Top Performer in 2015.

• Member of the Chicago Analytics Action Team since 2019. Certifications

• SAFe 6.0 Scrum Master – Scaled Agile, Inc. – Issued May 2025 Education

• Certificate of Completion, Computer Programming, Fact, Inc.

• MS, Mathematics and Business Communications, Admiral Makarov State University

• BS, Mechanical Engineering, Kiev College of Architecture and Design

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