Customer Service Team Members

NR Nevahea Rodriguez

New York, NY ***** 347-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship- building abilities.

SKILLS Efficient and Detail-Oriented

Customer Retention Strategies

Calm and Professional Under

Pressure

Courteous with Strong Service

Mindset

Visitor and Customer Relations

Data Research and Analysis

Computer Proficiency

Active Listening

Decision-Making

Employee Training and

Supervision

Cash Drawer Operations

WORK HISTORY CUSTOMER EXPERIENCE REPRESENTATIVE 10/2022 to CURRENT Nordstrom 1273 3rd Ave, New York

Utilized telephone, online chat and email platforms to deliver outstanding customer service.

Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

Stocked shelves and managed inventory through [Front of house] and

[Back of house].

Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.

Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution. RECEPTIONIST 04/2022 to 09/2022

Somos Community Care 2910 Exterior St Bronx, NY

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients and updated client records.

Answered central telephone system and directed calls accordingly. Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Sorted, received and distributed mail correspondence between departments and personnel.

Supported various administrative duties by proofreading, transcribing and invoicing.

Confirmed appointments, communicated with clients, and updated client records.

Resolved customer problems and complaints.

Corresponded with clients through email, telephone, or postal mail. Handled cash transactions and maintained sales and payments records accurately.

Operated multi-line telephone system to answer and direct high volume of calls.

HOSTESS 03/2021 to 06/2022

Applebee's Grill + Bar 234 West 42nd St New York, NY Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Answered customer questions about hours, seating and menu information. Assigned patrons to tables suitable for needs and restaurant section rotation.

Supported servers, food runners and bussers with keeping dining area ready for every guest.

Documented reservations and communicated changes to guests. Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

COVID-19 SCREENER 01/2022 to 09/2022

Somos Community Care 2910 Exterior St Bronx, NY

Obtained temperatures of visitors and employees at entry of facility and asked screening questions.

Oversaw in-person and curbside patient registration and processing. Performed nasal swab and rapid antibody testing via blood droplet collection.

Processed positive and negative test responses according to established protocols and reporting requirements.

Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.

HHA 11/2021 to 03/2022

Community Home Care 3920 13th Ave Brooklyn, NY

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Traveled to clients' homes to complete healthcare services and promote continuity of care.

Assisted disabled clients to support independence and well-being. Provided transportation and appointments management. Administered medication as directed by physician.

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

CASHIER 10/2020 to 04/2021

Wendy's Restaurant 3939 Broadway New York, NY

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Performed cash, card and check transactions to complete customer purchases.

Greeted over 300 customers per day.

MEDICAL RECEPTIONIST 02/2020 to CURRENT

Amadur Rahman 160 3rd Ave

Adhered to strict HIPAA guidelines to protect patient privacy. Checked patient insurance, demographic, and health history to keep information current.

Helped patients complete necessary medical forms and documentation. Coordinated patient scheduling, check-in, check-out and payments for billing.

Maintained current and accurate medical records for patients. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

EDUCATION High School Diploma EXPECTED IN 06/2024

Lehman College of The City University of New York, The Bronx, NY Honor Roll (2021)

High School Diploma 06/2021

Community Health Academy Of The Heights

Elected Captain of Golf Team

Completed AP course in Spanish And English

CERTIFICATIONS HHA - Home Health Aide

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