Customer Service Business Operations

Michele Mowrer Missoula, MT ***** 406-***-**** ***************@*****.***

️ Professional Summary

Energetic and compassionate administrative professional with a strong foundation in business operations, customer service, and team coordination. Known for a proactive mindset and a commitment to exceeding expectations in fast-paced environments. Experienced in office management, scheduling, data handling, and process optimization. Strong communicator with excellent problem-solving abilities and a passion for supporting colleagues and improving systems.

Core Competencies

Administrative coordination

Office & team management

Strategic goal setting

Data entry & record keeping

Business process analysis

Scheduling & calendar management

Dependable & resourceful

Effective communication

Microsoft Office & computer proficiency

Positive, team-oriented mindset

Education & Certifications

Associate of Arts: General Studies North Idaho College – Coeur d'Alene, ID (06/1995)

Summit Learning Center – Missoula, MT

Certificate: Business Analysis & Process Management

Certificate: Cybersecurity Careers

Certificate: Cybersecurity Essentials

Professional Experience

Server Cracker Barrel – Missoula, MT (06/2024 to Current)

Delivered exceptional service with professionalism and warmth.

Managed kitchen readiness and shift transitions.

Recognized frequently for outstanding customer service and adaptability.

Server River City Grill – Bonner, MT (06/2023 to 06/2024)

Prioritized guest satisfaction and seamless dining experience.

Handled side tasks, bookkeeping, and end-of-day reporting.

Provided support across departments, fostering a collaborative atmosphere.

Business Manager Quixtar, Inc. – Bellevue, WA (10/1995 to 05/2023)

Oversaw business operations including training, goal planning, and inventory control.

Conducted seminars on personal development and leadership.

Maintained records, managed accounting systems, and developed team strategies.

Additional Interests

Outdoor recreation by the river, rock collecting, fitness, and volunteering with veterans—bringing heart and humanity to every endeavor.

References

Available upon request

Contact this candidate