Sales, Restaurant, Training

Zachary Moore

**** ***** ****, ********* *****, CO 80129 // 720-***-**** // *************@******.*** PROFESSIONAL SUMMARY

Expertise in developing comprehensive training programs, enhancing operational efficiency, and fostering a culture of excellence. Passionate about team development, customer service excellence, and ensuring adherence to company standards. Adept at onboarding, leadership coaching, and implementing best practices to optimize restaurant performance.

PROFESSIONAL EXPERIENCE

The One Group Hospitality (Salt Water Social) – Denver, CO Server & Trainer: October 2024 – Present

• Delivered an elevated guest experience by introducing and promoting the concept of vibe-fine dining with a seafood-focused menu.

• Built strong connections with guests by personalizing service and showcasing knowledge of cocktails, wine, beer, and spirits.

• Provided tailored recommendations for drink pairings and guided guests through the beverage and food menus, ensuring all dietary restrictions and preferences were accommodated.

• Enhanced guest satisfaction through attention to detail, such as resetting tables for multiple courses and pre-bussing to maintain a seamless dining experience.

• Upsold beverages and desserts to maximize revenue while leaving guests with a lasting impression.

• Trained new hires on menu knowledge, service standards, and upselling techniques to enhance team performance.

Brinkerhoff Hospitality (Caldero) – Denver, CO

Server & Trainer: February 2023 – October 2024

• Delivered fine dining service by expertly guiding guests through a carefully curated food and beverage menu.

• Recommended cocktails, wine, and spirits to enhance guest experiences and foster repeat visits.

• Collaborated with team members during service to meet guest expectations, including pre- marking tables for drinks and food service.

• Executed end-of-shift responsibilities, including side work and closing tasks, to maintain a smooth operational flow.

• Trained incoming staff on restaurant operations, customer engagement strategies, and proper service techniques.

Los Santos Restaurant – Castle Rock, CO

Front of House Training Manager: September 2021 – March 2022

• Led front-of-house operations, ensuring high service standards and smooth restaurant flow during peak hours.

• Managed reservations, greeted guests, and handled customer inquiries to create a welcoming dining experience.

• Supervised and trained staff, optimizing service efficiency and team performance.

• Assisted with inventory management, scheduling, and operational planning to maintain a well- organized FOH team.

• Conducted ongoing training programs to improve service quality, enhance menu knowledge, and drive guest satisfaction.

SKILLS & QUALIFICATIONS

• Proven leadership in front-of-house operations, staff training, and guest relations.

• Strong knowledge of beer, wine, spirits, and food pairings.

• Expertise in upselling and revenue generation through strategic service.

• Excellent communication, conflict resolution, and problem-solving abilities.

• Experience with reservation systems, POS technology, and operational efficiency.

• Ability to manage dietary restrictions, allergy accommodations, and special requests.

• Passionate about hospitality, team development, and fostering a positive dining atmosphere.

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