Medical Billing Customer Service
Resume:
Shaundrea Ruhstorfer
Mulberry, FL *****
********-****-****-****-************@***********.***
Graduating May 2025 with coding certificate. I’ve worked in medical billing offices since I was 20 years old. I have experience in pretty much anything revolving medical billing. Authorized to work in the US for any employer
Work Experience
Medical Billing Specialist
Revascent-Remote
March 2022 to Present
Managed communications between team members, customers and vendors to keep operations efficient and successful.
Carried out high-quality work with little oversight. Prepared reports highlighting important information such as revenue and denials. Worked with managers to address problems such as eligibility and productivity. I also had tasks such as verifying insurance. Working with private and government insurance reps and companies. Posting payments and denials and transferring patient responsibility. Handling deductibles Revenue Cycle Specialist
Quote Velocity-Lakeland, FL
December 2020 to February 2022
Cleaning up and collecting on a million dollar bad debt AR. Appeals, denials and bad debt write offs. Customer Service Representative
Sykes Work from Home-Mulberry, FL
January 2021 to January 2022
At Sykes, I had to take phone calls. Helping customers with any problem they may face. I had to ab able to type and talk at the same time.
Education
High school diploma
Polk State College - Lakeland, FL
August 2021 to Present
Skills
• English
• Intermediate
• Communication skills
• Leadership
• Customer service
• problem solving
• Cash handling
• Negotiation
• English
• CPT coding (2 years)
• ICD-10 (2 years)
• HCPCS (2 years)
• Data entry
• Denial
• Billing
Certifications and Licenses
Driver's License
January 2016 to September 2024
Medical Coding Certification
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