Customer Service Talent Acquisition debt collection

RIKKI NASH

Salt Lake City, UT ***** 385-***-**** *********@*****.***

Professional Summary

Motivated and dynamic professional with a strong background in customer relationship management, account management, and team leadership. Proven ability to build trust with clients, resolve complex issues, and drive business growth. Demonstrates excellent communication, organization, and problem-solving skills. Adept at developing strategies to improve efficiency and customer satisfaction.

Professional Experience

Account Manager AVID Acceptance - Cottonwood Heights, UT (Sept 2023 - Present)

- Manage a portfolio of client accounts, delivering exceptional service and timely support.

- Resolve complex customer issues, ensuring positive outcomes and long-term satisfaction.

- Maintain product knowledge and recommend solutions tailored to client needs.

- Utilize CRM systems to document client interactions and track engagement. Customer Relationship Manager Credit Corp Solutions - Draper, UT (July 2022 - Sept 2023)

- Led customer service strategies to improve satisfaction and loyalty.

- Handled inquiries and complaints, resolving them efficiently to uphold service standards.

- Collaborated with stakeholders across departments to improve communication and outcomes.

- Trained new team members in customer service best practices. Barber/Stylist (Self-Employed) Salt Lake City, UT (June 2000 - June 2022)

- Built a loyal client base through exceptional service and relationship-building.

- Delivered high-quality grooming services and stayed up-to-date with trends in men's styling.

- Managed all aspects of the business including appointments, inventory, and compliance.

- Trained and mentored new barbers in haircutting, fading, and customer service techniques. Office Manager ASW Market Research - Draper, UT (June 2000 - June 2016)

- Oversaw daily office operations, including payroll, scheduling, and vendor coordination.

- Provided executive administrative support and managed front desk operations.

- Developed and maintained office procedures to streamline workflow and ensure compliance. RIKKI NASH

Salt Lake City, UT 84121 385-***-**** *********@*****.***

- Trained and supervised administrative staff while improving team performance and efficiency. Store Manager Gart Brothers - Murray, UT (July 2000 - July 2006)

- Managed retail operations, staffing, scheduling, and sales forecasting.

- Mentored staff to deliver superior customer service and achieve sales goals.

- Resolved customer concerns and maintained a high standard of satisfaction.

- Optimized team performance through clear communication, motivation, and conflict resolution. Assistant Store Manager County Seat - Sandy, UT (June 1998 - July 2000)

- Supervised daily store activities, staff scheduling, and inventory management.

- Handled customer service issues, returns, and exchanges professionally.

- Trained new hires and implemented customer service improvements.

- Monitored and enhanced sales performance through effective team leadership. Education

Medical Billing & Coding Trident University International - California City, CA (Oct 2021 - Oct 2022) Cosmetology Certification Sherman Kendall Academy - Midvale/Sugar House, UT (May 1999 - July 2000) Skills

- Client Relationship Management

- Account Management & Portfolio Oversight

- Sales & Business Development

- CRM & Office Software (Salesforce, Excel, etc.)

- Team Leadership & Staff Training

- Medical Coding & Billing

- Conflict Resolution & Customer Retention

- Scheduling & Office Administration

- Market Research & Data Analysis

- Hair Styling & Sanitation Compliance

RIKKI NASH

Salt Lake City, UT 84121 385-***-**** *********@*****.*** Willing to Relocate: Yes

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