Inside Sales Business Development -Collections -Logistics Coordination
Resume:
James Thompson
Atlanta, Georgia 30349
***********@*****.***
PROFESSIONAL EXPERIENCE
Intuit Mailchimp
July 2024 – January 2025
Inside Sales (contract)
Outbound calls to new account holders
Opportunity Identification: Assisting in identifying up/cross-selling opportunities.
Solution Selling: discussed solutions to pain points or needs for the customer to prosper
Entered data in Salesforce for continued service and support Marpai Health
August 2023- November 2023
Inside Sales Operations
• Provide valuable support for regional vice president of sales
• Collaborated with the marketing team to create strategies when announcing new products
• Provided packaging options for benefits when negotiating
• Provided valuable customer service to prospects and customers
• Manage Data input into Salesforce to show customer interest
• Used Data in Salesforce to help track and report on sales performance and pipeline Transfix -Atlanta, Georgia
2021 - 2023
Carrier Operations Associate
• Managed multiple shipments from booking to delivery
• Provided valuable support for carriers throughout the shipment process to ensure eƯicient delivery
• Collaborated with management teams to resolve transit discrepancies that occur in real time
• SkilledMulti-
asker•CustomerService·CarrierRelationshipManagement·LogisticsManagement
• Liaised relationships between carriers and customers to ensure satisfaction for both parties
• Utilization of Salesforce for contract fulfillment, customer notes, administrative tasks and assignment of routes
Carestream Dental -Atlanta, Georgia
2019 - 2020
Inside Sales and Operations (equipment)
• Worked closely with the outside sales representatives attached to my territory (Canada and Pennsylvania). Collaborated to identify new business opportunities as well as closing sales with our existing customers.
• Actively searched for new business leads to get appointments for outside sales representatives to perform demonstrations.
• Closed sales requests for additional equipment/software modules.
• Recommended equipment/software modules to help customers be more eƯicient.
• All communication was done by phone and email.
N3 -Atlanta, Georgia
2018 - 2019
Business Development Representative January 2019 – June 2019
• As a Business Development Representative (BDR) for IBM, I assisted organizations of all sizes in achieving greater benefits in regard to performance, eƯiciency and flexibility through IBM solutions. By introducing cutting edge software solutions to help in the management of Hybrid and On Premises environments. IBM has a solution to help your business get the true value out of your environment. Business Development Representative March 2018 -December 2019 As a BDR for the Google Cloud team, my role is to understand each company’s profile, identify their needs and goals to better understand how Google Cloud oƯers align to their business initiatives. We provide insights, recommendations, and support to drive success through tailored plans. We focused on building relationships with companies and developers to ensure they leverage Google Cloud solutions and resources.
• Dedicated Cloud Users/ Multi Cloud Strategy/ Hybrid Approach, we can facilitate conversations to drive greater understanding.
• Fostering the penetration of cloud business solutions by developing rewardable, scalable and realistic growth strategies.
• Achievable through continuous engagement with clients, Google Partners, Sales & Marketing Departments.
• Develop and implement action plans to drive revenue and productivity for our Google Cloud Platform users.
Carestream Dental -Atlanta, Georgia
2001-2018
Inside Sales Account Manager January 2013 – January 2018
• As an inside sales account manager, I worked closely with the outside sales representatives local to my territory. Collaborated to identify new business opportunities as well as continuing to close sales with our existing customers. I actively searched for new business leads to get my outside sales representative appointments, to perform demonstrations as well as closing sales requests for additional equipment/software modules.
• Handled contract sales -explained and processed warranties on equipment and software support agreements. My communication eƯorts were by phone, email and fax. 2017 -Finished strong at 98% quota for the year (top revenue producer of the year) 2016 -President's Circle Award: Finished at 106% quota for the year. 2015 -Apex Award recipient: Finished strong at 128% quota for the year
**Inside Sales Representative of the year**
2014 - President's Club: Finished the year at 110% quota achievement for the year. 2013 - Finished strong at 93% quota achievement for the year. Tele-Sales Representative June 2011 – December 2012
• Role was a part of the inside sales team. Performed cold calls to set demonstrations for the outside sales team. Consistently exceeded monthly goal of 50 demos. 2012 -President's Club: Achieved 167% of quota.
2011 -Achieved 118% of quota.
Contracts Agreement Administrator September 2010 – June 2011
• Handled all processes within the contract management department. Processed contracts, cancellations and buyouts for all customers nationwide. Accounts Receivables Specialist /Collections/ Customer Care July 2001 – September 2010
• Oversaw general accounting functions, including AR/AP, account reconciliation and cash management. Administered account management for 6 company products. Worked with a highly skilled accounting and financial management team to achieve established objectives. I interacted with Regional Directors of sales and sales representatives concerning financial forecasts and reports. Utilized an Aging Report, reviewed and monitored the status of outstanding customer balances. Documented accounts thoroughly with collection notes. Identified, analyzed and resolved issues surrounding the non-payment of invoices.
Initiated verbal and written correspondence when required to resolve delinquent issues. Generated credits and issued refund requests on accounts according to department guidelines. Reviewed accounts for charge oƯ due to bad debt and negotiated settlements on accounts due for charge oƯ. Worked closely with Regional Directors of sales and sales representatives on re-billing, and credits for invoices due to billing and accounting errors. Utilized direct contact for reconciliation eƯorts (telephone, faxes, e-mails, letters}. Maintained generation of monthly personal goal of $230k revenue collected. Worked with 3rd party leasing companies to arrange client payments. Worked with managers to coordinate new processes and strategies to keep delinquency down Military Service
1985-1991
United States Army October 1985 - June1991
SKILLS
•Microsoft OƯice (Word, Excel, Access}, AS400 and BNI collection software, Clientele7.3, Softrax Accounting Systems, Cisco Phone Systems, Salesforce
•11 years collections experience
•Experience with financial reporting
•Excellent organizational, project management, verbal and written communication TRAINING
•Aslan Training –Inside Sales Training Program July 2014
•Dale Carnegie Training –EƯective Communications and Human Relations July 2015
•Dale Carnegie Training - Manager Leadership August 2015
•Precise Knowledge Consulting Training Solutions Customer Engagement October 2017 References available upon request
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