Human Resources Client Relations
Resume:
SUKANYA THARMARATNAM – RESUME
SUKANYA THARMARATNAM
T +1-832-***-**** 8627, Hufsmith Road, Tomball, TX 77375 **********@*****.***
Experienced Human Resources and Admin professional with a demonstrated track record spanning more than 15 years in multiple industries including oil & gas in United Arab Emirates, hospitality in United Kingdom and audit and advisory in Sri Lanka.
Expertise including regional human resources administration, recruitments, visa processing, HR advisory and client relations and creating a collaborative working style and the ability to develop and build excellent working relationships across all levels of the business.
Self-motivated with the ability to excel in a fast-paced environment; communicating effectively at all levels, able to manage competing priorities and adapt readily to new challenges and be able to contribute towards the success of the organization
IN DETAIL
Jackson Hewitt Tax Services Inc, Houston, Texas Dec 2024 to Date Tax Prep / Consultant
Key Achievements and Responsibilities
• Provide exceptional client service via one-on-one tax interviews to submit their tax returns or early tax refund
• Provide explanation, preparation and completion of accurate tax-related form for clients including multi year, multi state, and year end tax forms.
• Provide clients with IRS audit support, complete E-filing, obtain signatures, and E-file these forms to IRS.
• Collect and process client tax payments while ensuring timely tax return deposits
• Advocating clients on future tax planning
KPMG Executive Search Pvt Ltd, Colombo, Sri Lanka May 2021 to Sep 2023 Senior HR Consultant
Key Achievements and Responsibilities
Preparation, overall supervision and quality review of salary survey assignments for a range of clients including Banking, IT, Manufacturing companies, Hospitality, INGOs,Finance and Leasing and other Service sector entities
• Initial Project planning - Clarifying client requirements, Preparation of Engagement Letters Template customization and Project planning
• Gathering details - Identifying and agreeing on comparators in consultation with the Client, Formal Letters of Invitation for participation, Obtaining participatory organizations’ approval and draft and send out questionnaires to agreed participatory organizations
• Job Mapping - Review of job descriptions of client organizations
• Analyzing,Job matching and Benchmarking - Compilation of data in analysis format and calculation of quartiles
• Compilation and preparation of Survey Report - Discussions / presentation of findings with client NOV Brandt Oilfield Services – Dubai, U.A.E Nov 2013 to Aug 2020 Administrator
Key Achievements and Responsibilities
• Responsible for various government related processes for employees including employment visa / renewal, trade license and company contracts.
• Power user for KRONOS Human Capital Management (HCM) Management system-Leave and Timecard management for Middle East Region.
• Update monthly supplemental allowance for engineers on KRONOS manangemt system which connects to Payroll system(WPS).
SUKANYA THARMARATNAM – RESUME
• Produce quarterly leave report and monthly timecard report
• Maintaining Employee Records and updating Employee Master Files for additions, deletions in the headcount report (U.A.E, India,KSA, Oman, Qatar and Sub-Saharan Africa)
• Manage business visa process and other administrative tasks
• Keeping track of documents relating to Employment Visas, Labor Cards, Visit Visas and ensure timely renewal and update HR database
• Local and overseas travel for visitors and personnel, Accommodation, hotel booking and car rental management
• Keep a record of all official documents related with all licenses of the company.
• Setting up vendor account using Supplier quality management system (SQM)
• Review invoices of travel/hotel/transportation and other services required for payment processing in order to ensure accuracy of cost.
Hilton Paddington, London, U.K Oct 2009 to May 2013 Guest Relations Assistant – Executive Lounge
Key Achievements and Responsibilities
• Responsible for arranging VIP amenities for long stay, special occasion and VIP guests.
• Check in and check out the VIP and Hilton Honors guests including express check out.
• Upgrade VIP, DIAMOND and GOLD members of the following day according to My way arrival report.
• Upselling rooms
• Ensured best services offered to all the Hilton Honors and VIP guests.
• Delivered a high level of customer service consistently. KPMG Executive Search Pvt Ltd, Colombo, Sri Lanka Dec 2003 to Jan 2009 HR Executive
Key Achievements and Responsibilities
• Responsible for recruitment activities for long and short term assignments
• Compiling and refining job description and advertising of vacancies internally as well as for clients as part of the recruitment process, including liaising with the media and clients
• Prescreening functions for Finance, Marketing and HR roles and coordinating interview ACADEMIA
University
• Bachelor of Arts (BA), Human Resource Management University of East London
Institute
• Advanced National Diploma in Human Resource Management National Institute of Business Management – NIBM
• Certificate Course in Human Resource Management
Institute of Personnel Management - IPM
• Foundation Course in Human Resource Management
Institute of Personnel Management - IPM
Others
• Legally authorized to work in the United States of America Green Card Holder
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