Customer Service Account Executive

Sandra Barrera Romero

*** ********* ***** *********, ** 70518

337-***-**** or ***************@*****.***

Professional Summary: Over 25 years of translating from English to Spanish in the insurance industry, medical industry and the legal industry. In the insurance industry I have strong and extensive communication skills in both English and Spanish to include gathering information, quoting, selling and claims assistance to the client. In the medical industry I would collaborate with the doctors and patients on their medical findings, treatments, rehabilitation and final exams. In the legal aspects, I would correspond with attorneys and clients on their legal rights, signing contracts and legal service requirements and agreements.

Professional Experience:

Barrera Romero Homes, LLC. 2014 to Present

Owner: Home Investor/House Flipping

Purchase homes in despair, bankrupt or in foreclosure. Repair, replace, and updated homes then sold for profit or rented out for future profits. Managed the day-to-day work flow with contractors, plumbers, painters, electricians and etc. Handle the accounts payables and receivables.

Clark Integrated Medical Clinics 2018 to 2023

Medical/Rehabilitation/Spanish Translator

Gather information from patient, X-rays, discuss medical findings and treatments between doctors and patients. Rehabilitation, medication assistance and final evaluations. Also, any medial transporting and assistance with the patients.

Thomson Smith and Leach Insurance 2009 to 2014

Producer/Account Executive/Spanish Translator

New and Existing marketing and account managing with valuable client relations, customer service, and strategic planning in both Personal and Commercial Lines. Strong communication with the Agent or Producer on accounts. Correspond with clients for data collection, quoting, re-marketing and claims assistance in English -and Spanish. I am able to multi-task and handle communication reports and expiration list in an efficient and timely manner.

Dwight Andrus Insurance 2003 to 2009

Personal Lines Account Manager/Spanish Translator

Personal Lines new and existing marketing and account managing to include quoting, sales, re-marketing, claims assistance, and daily changes or endorsements. Processing and checking in renewal with invoicing and premium finance options.

Allstate 1996 to 2003

Agency Manager/Spanish Translator

Responsible for daily operations of office personnel. Establishing weekly reports and meeting to round out current accounts, raise sales activities, claims assistance, handling endorsements, posting payments and accurate data entry. Effectively closing out the end of business day accounting procedures, that included daily bank deposits.

Education: High School Diploma, Louisiana Tech for Computer Technology, Life and Health Licensed, Property and Casualty Licensed, Flood Regulations Compliance, CISR Certification, Proficient in TAM System, Microsoft Word, and Excel. X-Ray Proficiency Certified.

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