Patient Care Medical Records
Resume:
Misty Barksdale
Weaver, AL ***** 256-***-**** ***************@***************.***
Summary
Accomplished healthcare professional with a strong track record in enhancing patient care and operational efficiency at Gadsden Regional Medical Center. Demonstrated expertise in managing medical records with strict adherence to HIPAA compliance, resulting in improved patient satisfaction. Proficient in EMR/EHR systems and instrumental in quality improvement initiatives that achieve measurable results. Committed to advancing patient experiences and operational efficiencies within a progressive healthcare setting. Skills
● Nursing station operations
● Patient database updates
● Telephone reception
● Patient data confidentiality
● Follow-up appointment scheduling
● Detail-oriented approach
● Professional telephone etiquette
● Appointment scheduling
● Patient appointment coordination
● Patient confidentiality practices
● Knowledge of Teletracking
● Microsoft Word
● Strong organization
● HIPAA compliance
● EMR / EHR
● Medical office administration
● Patient chart maintenance
● Medical billing protocol
● Call light responses
● Unit secretary training
● Medical terminology proficiency
● Knowledge of Athena
● Knowledge of Cerner
● Excel
Experience
SCHEDULING SPECIALIST I 03/2025- CURRENT
ALABAMA CARDIOVASCULAR GROUP - GADSDEN, AL
● Prepared documents for signature by physicians or other authorized personnel.
● Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
● Adhered to HIPAA requirements to safeguard patient confidentiality.
● Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
● Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
● Assisted staff with administrative tasks to support patient care.
● Utilized clinic information systems for data entry and retrieval.
● Scheduled and confirmed patient appointments and consultations.
● Answered telephones and directed calls to appropriate medical or administrative staff.
● Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
● Maintained patient records, medical histories, test results, and other pertinent information in the clinic's computer system.
● Compiled physical and digital documents, charts, and reports.
● Transmitted medical records and other correspondence by mail, e-mail, or fax. MED-SURGE UNIT SECRETARY 12/2023 - 3/2025
Gadsden Regional Medical Center - Gadsden, AL
● Retrieved physicians' paperwork, including lab test requests.
● Prepared documents for signature by physicians or other authorized personnel.
● Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
● Adhered to HIPAA requirements to safeguard patient confidentiality.
● Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
● Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
● Assisted nursing staff with administrative tasks to support patient care.
● Utilized hospital information systems for data entry and retrieval.
● Scheduled and confirmed patient appointments and consultations.
● Answered telephones and directed calls to appropriate medical or administrative staff.
● Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
● Greeted visitors and patients in a courteous and friendly manner.
● Maintained patient records, medical histories, test results, and other pertinent information in the hospital's computer system.
● Monitored and ordered office and medical supplies to maintain inventory levels.
● Managed unit call reception and routed calls to the correct department.
● Compiled physical and digital documents, charts, and reports.
● Transmitted medical records and other correspondence by mail, e-mail, or fax.
● Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
● Assisted in patient admission and discharge processes, ensuring smooth transitions. EMERGENCY MEDICAL TRANSFER 03/2023 - 11/2024
Anniston Regional Medical Center - Anniston, AL
● Coordinated emergency transportation for patients needing to get to a higher level of care.
● Performed doc-to-doc calls with the sending physician and the receiving physician.
● Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
● Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
● Utilized various software and tools to streamline processes and optimize performance.
● Identified the medical needs of patients promptly and efficiently. Recruiter I 03/2022-09/2022
People Make US Tampa, FL
● Evaluate strengths and weaknesses of candidates through effective screening process
● Generated a specific candidate pool for career opportunities through strategic placement of advertisement, evaluation of applicant credentials, and conducting initial interviews and prescreening assessments.
● Operated and maintained applicant tracking and candidate management systems.
● Developed recruiting strategies to identify qualified candidates and build a network.
● Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
● Compiled and produced qualified candidates information for hiring manager review and liaised between parties to coordinate formal management interviews. Leed Floor Support
Convergent Outsourcing (Duke Energy) Renton, WA 03/2021 - 03/2022
● Mentored new hires, resulting in stronger staff development and increased productivity.Monitored participant workflow and behaviors throughout the training process.
● Scheduled and taught in class and online courses to increase learning opportunities.Performed continuous evaluations of content and plans in order to enhance delivery and
● improve effectiveness.Assessed student needs to develop effective training plans. Gather and organize supplementary material to support structured lessons.
● Identified and solved internal problems related to employee turnover by revamping training
● approaches.
● Developed individualized plans to help customers reach goals within predetermined
● timelines.
● Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
Receptionist/Clerical
Sunny King Toyota 02/2019 - 03/2021
● Answered incoming calls, directing clients to individuals addressing specific needs.Took delivery of packages and documents, applying appropriate internal policies relating
● to chain of possession.Promoted maintenance of professional and courteous customer interactions across
● reception personnel.Monitored visitor access and maintained situational awareness to promote on-site security
● and safety.Scheduled initial and return appointments for General Manager clients, adhering to
● internal policies while accommodating individual customer needs.Oversaw office equipment maintenance to support continuous and uninterrupted
● operationsGreeted incoming visitors and customers professionally and provided friendly,
● knowledgeable assistance.
● Greeted customers and visitors in-person and via telephone calls Kept reception area clean and neat to give visitors a positive first impression.Answered questions and addressed, resolved, or escalated issues to management
● personnel to satisfy customers.Handled complaints and questions, and re-directed calls to other team members.Acted as the first point of contact and set appointments for prospective clients.
● Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly
● transferred callers to appropriate personnel. Restocked supplies and placed purchase orders to maintain adequate stock levels.Directed incoming calls to internal personnel and departments, routing them to the best qualified department.
● Triaged incoming calls on a multi-line phone system and directed them to departments
● based on customer needs.
● Drafted professional memos, letters, and marketing copy to support business objectives
● and growth.Organized and scheduled office meetings as well as client appointments for team
● professionals, effectively accommodating hectic agendas. Monitored premises, screened visitors, updated logs, and issued passes to maintain
● security.Monitored and screened visitors to verify access to the facility and inner-office personnel.
Education and Training
Capella University - Minneapolis, MN Bachelor of Science Healthcare Administration
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