Project Management Continuous Improvement

Professional Summary

Organizational Psychologist and OD professional with 15+ years’ experience managing global operational improvements, assessing and designing complex change/ transition projects to ensure effective “people” operations while building organizational capabilities. My focus is on developing and executing transition strategies that deliver significant business improvements- while developing leaders- across diverse teams, largely in IT environments. My success is based on my ability to partner with senior leaders and project teams driving performance and continuous improvement and succession strategies. Lean and 6 Sigma experience.

Strategist for transformation culture/ change/ communication to drive org. effectiveness by assessing needs and planning effective solutions.

Published- Toolkit for Supporting Org. Change & Psychology Across the Phases of Change- available on Amazon.

Security Clearance

ISPI Research Award Winner

Achievements & Outcomes

As Chief of Staff to a start up drug testing product, I led and monitored the growth strategy, client expectations and business model.

“Owned” and executed OCM practices including tools, plan, change strategy, methodology, communications and setting expectations.

Increased client support-85% and sales-45% by designing and leading the change strategy and training/learning curriculum to support a cultural and performance transition for 7000 IT employees/2000 contractors to build an Internet Customer Platform for State Farm.

Decreased “waste” time for military recruiters by 60% through successfully redesigning, aligning and transitioned a paper dependent organization and culture to a technology-based operation.

Increased sales by 40% thru the design and delivery of a change initiative deployed to 2000 managers in 8 countries facilitating cultural and performance change to support new ideology and approach to sales.

Increased time to combat by 55% as PM/change strategy leader for the design and execution of a global USAF SAP ERP transition to maximize performance, improve operational capacity and decrease error. Project included global leadership development and supporting cross-functional, global development teams.

Reduced test restrictions by 85% by coaching senior leaders at Apple in the design of a statistical framework to convert Apple’s HW/SW Technician training to a Computer Adaptive Test (CAT) affecting over 5 million testers annually.

Increased internal management promotions-by 43% and built a leadership bench for six bands, 5000+, middle managers tied to performance and evaluation metrics to support a Wal-Mart hire from within culture change.

Decreased time for IT development at Capital One by designing, coaching and executing the Agile development conversion process for IT teams.

Consulted/led transformations by managing project groups and prioritizing work to implement enterprise change management/HR/OE practices and methodology.

Implemented change for a global organizational alignment and transition effort following the acquisition of Monsanto, projects involved creating the culture and processes for Cyber Security in R&D and IT.

Managed stakeholder/client expectations during change and presented the opportunities for increased performance, improved business outcomes, higher employee engagement and job satisfaction.

Managed the design/ build for the only on-line degree in Applied Psychology/ Media & Tech, w/human factors and user-centered design

creating a pathway to transition for 18,000 General Psychology students.

Leadership Experience

Design, deliver & evaluate training

and learning programs, web and ILT based.

Development, management, and leadership of performance improvement strategies and initiatives.

Apply analytical skills to identify root causes and potential opportunities that lead to implementation resistance.

Continuous improvement projects. Project management, i.e. strategy, planning,

goals, budget, vendors, staffing, and comms.

Partnered with project teams and senior leaders to reinforce positive and acceptance behavior.

Enterprise change management and training/ learning methodology, tools and practice.

Facilitate groups and cross-functional teams.

Metrics, analytics and program evaluation.

Group dynamics, coaching, dispute resolution & team/ organization motivation.

Certifications & Tools

Member of APA- SIOP (Society for Industrial and Organizational Psychologist), OD Network, ISPI- International Society for Performance Improvement. Designated as a Master Trainer with ISPI and an ISPI Research winner.

Certified/experience in:

oProsci’s ADKAR Change Methodology, Certified & Train the Trainer

oMyers-Briggs Type Indicator

oCertified in Online- Instruction

oCovey 7 Habits of Highly Effective People

oExperience with Microsoft Office, including Excel, Access, & PowerPoint, Photoshop, ITSM, Service Now, Lectora, Success Factors, Open Source, SharePoint, Captivate & Articulate, other e-media tools

Academic Experiences

Taught HR Practice, Regulatory Compliance & Research Methods to graduate HR students at Washington Univ.

Designing programs & courses for I/O & Applied Psychology undergraduate offerings.

Taught Org. Behavior, OD, Instructional Design and HR to undergrads at Maryville University.

Redesigned the Org. Behavior program at Maryville University & created a Master’s offering.

Education

PhD- Ed Psych. (abd)- Adult Learning. Southern Ill. Univ.

Masters of Arts-Psychological Counseling, Southeast MO State Univ.

Bachelor of Science-Psychology & HR, Southeast MO State Univ

Experience

Organizational Psychology/ HR/ OE/ Change Consultant offering counsel and leadership on a wide range of organizational improvements, performance development and effectiveness opportunities. Strategies include collaboration, coaching/advising senior leadership, innovative communication, reinforced training and learning to ensure implementation success and fulfillment of operational objectives.

Responsibilities and achievements, include:

Designed learning architectures-TtT-to develop a change resilient org.

In a Sr. Change Manager/Lead role, assessed the organization, culture, employees and processes for skill and attitude alignment to support and drive effective organizational transition and cultures.

Applied expertise in psychology, PM, engagement, motivation, learning, messaging and behavioral change to create and support contributory high-performance organizational cultures.

Managed client and employee expectations during OE/change and supported opportunities for increased performance, improved outcomes, higher employee engagement and job satisfaction.

PM/client change manager ensuring objectives are realized using data

to drive and managing strategy, alignment, training and learning, transformational communications/ targeted messaging, performance, branding, deliverables, and overseeing expectations/experience.

Designed surveys and dashboards to measure adoption and understanding of key concepts related to the change.

Developed and assessed career learning architecture, design and deliver training/ learning programs that build knowledge and retention.

Designed, developed and implemented change management methodology and plans for transitional initiatives with a focus on integration, change resilience and organizational alignment.

Completed data gathering and analysis to drive messaging and strategy.

Reinforced behavioral change, identify challenges, resistance, develop mitigation plans and escalate risks as needed.

Partnered with business leaders to coach, offer leadership and support them in their change leader role to build change capacity.

VP HR, Change and Transition for EMR/IT organization with responsibilities to own and execute a strategy for HR/OD/change management practice utilizing change psychology and Adult Learning best practices to train, coach and implement operational efficiencies and change management functions.

Managed client/employee expectations during conversion to an IT enabled work process and adaptations to their way of work.

PM/Change Manager for simultaneous EMR implementations managing strategy, training on the tool, project plan, cultural transition, and client expectations to ensure objectives were met and technology adopted.

Built/deployed the organizational strategy, implemented performance metrics and applied OD/OE/Agile best practices to drive change capability, from start up to full staff at 175 FTEs.

Partnered with key stakeholders and clients on process improvement efforts, streamlined and built efficiencies into processes.

Organizational Strategies

2006- current client list

Amen Clinics- St Louis, MO, Sr Exec. planning and strategy for a new practice to join local org. 11/2023- current

Northhighland- Sr. Change Manager, integration of 4 hospitals in metro Chicago, IL 5/2022- 12/2023

Amyx- Sr. Change Manager & OE consultant

Scott Air Base, Illinois 4/2021- 5/2022

Avingrid, - Change Manager, HR organization

Orange, CT, 5/2020- 7/2021

Informa- Acquisition Change Management, HR

Overland Park, KS 9/2018- 5/2020

Market Test Diagnostic- Strategy and growth lead/ Exec. Dir. Phoenix, AZ 7/2016- 9/2018

Univ. of Phoenix- Ass’t Program Dean,

Phoenix, AZ 8/2014- 9/2016

Salt River Project- Org. Effectiveness- Utilities

Phoenix, AZ 6/2013- 11/2014

Apple- creation of CAT for technician cert.

Palo Alto, CA, 11/2012- 11/2013

Capital One- Change strategy for Agile conversion. Richmond, VA 6/2012- 4/2013

State Farm- IT Strategy and Change Mana.

Bloomington, IL 5/2011- 7/2012

USMEMCOP- IT/ HR culture Change Mana.

Washington, DC 9/2010- 7/2011

USAF- IT/ERP Change Mana.

Dayton, OH 7/2009- 8/2011

Wal Mart- Leadership deve. tied to metrics

St Louis, MO virtual 12/2008- 6/2009

AMDOCS- Change Mana. Org. Leadership

St Louis, MO 8/2008- 7/2009

Vess Cola- HR Manager/Process improvement and effectiveness in manufacturing environment

Sikeston, MO 6/2006- 8/2008

Vital Information Management

2001- 2006

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