Administrative Assistant Customer Service
Resume:
Janae L.
Fields
Business Office
Manager
*********@*****.***
Career Objective Over 20 years of professional driven professional with a strong background in administration seeking challenging employment opportunities that offer significant responsibility and foster continuous personal growth, while making valuable contributions to organizational success and enhancing the brand. Skills - Administrative skills, organizational skills, scheduling, timekeeping, collaborative and communication skills, with diverse teams and customers, fostering positive relationships.
Experience Food & Beverage Administrative Assistant Yaamava’ Resort & Casino
Highland, CA
January 2018 - Present
- Effectively created an efficient ordering procedure for the Culinary Team, Stewarding, and Restaurant Operations ensuring seamless operations.
- Multitasking different administrative tasks based on time sensitive deadlines such as record keeping, filing, organizing, scheduling, and document development, ensuring accuracy and attention to detail.
- Delivered customer service and efficiently directed inquiries to the appropriate individuals.
- Lead in procurement, trade supplies and capital expenditures for the department
- Conducted monthly and annual inventory and recorded updated items for full submission for cost control measures.
- Reconciled petty cash on a monthly and annual basis. Implemented new policy for petty cash reimbursement.
- Directly responsible for the on-boarding, off-boarding, disciplinary, and other Human Resource tasks in employee relations.
- Proactively supported department administrative tasks as required for operational efficiency.
Food & Beverage Recipe Clerk
San Manuel Casino
Highland, CA
January 2017 - January 2018
- Interacted with guests using interpersonal skills which increased internal and external guest service relations by 5% per quarter, upholding and exceeding the Pinnacle Way service standards.
- In charge of 5 direct reports monthly and annually
- Conducted monthly and annual audits of food preparation and recipes, ensuring strict adherence to quality standards and specifications, maintaining the highest level of culinary excellence earning 80% passing or better
Food & Beverage Line Cook
Pechanga Resort & Casino
Temecula, CA
April 2014 - July 2016
- Produce and skillfully cook menu items using culinary methodology under the direct supervision of the Outlet Chef
- Exhibit a Four Diamond commitment to customer service, providing an exceptional dining experience and upholding the highest Quality Casino Standards.
- Conducted daily uniform inspections of line staff prior to starting shift
Short Order / Food Prep Cook
Disneyland
Anaheim, CA
July 2012 - July 2015
- Executed different food orders with precision and efficiency, ensuring prompt and accurate service while prioritizing safety and speed.
- Implement and strictly adhere to HACCP food safety protocols, consistently maintaining appropriate temperatures, and adhering to guidelines
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