Software Quality Assurance

JACOB DAX DENKERS

Erda, Utah ***** 801-***-**** ********@*****.*** https://www.linkedin.com/in/dax-denkers Software Quality Assurance

Highly motivated and results-oriented QA professional with a proven track record of delivering high-quality software products. Experienced in test automation, defect resolution, and systematic testing methodologies. Collaborative team player adept at adapting to dynamic project needs and exceeding customer expectations. Skills

•SQL (Oracle, MS SQL), Ruby/Webdriver, Selenium, Postman, Windows/Linux Environments, Whitebox/Blackbox Testing, Ag- ile/Scrum/Waterfall, Regression/Performance/Integration/Functional Testing, Cross-Browser Testing, Software Development Life Cycle (SDLC), Test Case Design & Execution, Test Documentation, Communication (written & verbal), Critical Thinking

& Problem-Solving, Attention to Detail, Adaptability & Continuous Learning, Teamwork & Collaboration Work History

MasterControl Jan 2013 - Jan 2025

Software Quality Assurance Engineer 3 Cottonwood Heights, Utah

•Developed and executed QA test cases, scripts, and procedures for automated software maintenance.

•Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.

•Optimized test case management through close collaboration with cross-functional teams, ensuring full requirements coverage.

•Reduced defect rates with thorough manual testing, ensuring all use cases were covered before deployment.

•Enhanced user experience by collaborating with UX designers to identify areas for improvement in software interfaces.

•Created detailed bug reports complete with reproduction steps, enabling developers to swiftly resolve them.

•Contributed to project planning efforts, estimating time required for completion of QA activities and adjusting as necessary throughout development cycles.

•Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

•Assisted in maintaining compliance with industry standards such as ISO 9001 or CMMI Level III by adhering to established QA procedures.

CenterShift Inc Jan 2011 - Jan 2013

Software QA Cottonwood Heights, Utah

• Developed and executed test cases using MTM and Visual Studio to validate software functionality and performance

• Managed defect tracking and resolution through MS Visual Studio, ensuring timely and effective issue remediation

• Ensured thorough testing coverage by developing comprehensive test suites for new features and regression testing.

• Verified the accuracy and effectiveness of software changes in both Oracle database and front-end applications

• Collaborated closely with development teams to maintain clear communication and facilitate efficient issue resolution Select Portfolio Servicing Jan 2009 - Jan 2011

Software QA Salt Lake City, Utah

•Created and implemented detailed test plans and test cases, ensuring comprehensive software coverage and reducing post-release defects

•Managed defect tracking and resolution, working directly with customers to ensure accuracy and satisfaction, resulting in improved customer feedback and reduced issue resolution time

•Led and mentored an offshore QA team, providing guidance and support to achieve project goals, which enhanced team productivity and project delivery timelines

Tomax Jan 2006 - Jan 2009

Software QA Salt Lake City, Utah

• Assisted in the creation of test plans and test cases, focusing on critical software functionalities

• Tracked testing progress using JIRA, providing regular updates to stakeholders on project status

• Utilized QTP for automation testing, increasing testing efficiency and accuracy Education

Orem High

School

Community

College

Aug 1995

Gilbert

Arizona

GPA: 3.8

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