Software Quality Assurance

JACOB DAX DENKERS

Erda, Utah ***** 801-***-**** ********@*****.*** https://www.linkedin.com/in/dax-denkers

Summary

Software Quality Assurance Engineer 3 with senior level expertise delivering high quality software. Designed and executed tests that cut

defect rates by 30% and led cross functional test planning to ensure full requirements coverage. Proven ability to resolve complex defects

and validate data in high volume claims systems using advanced SQL. Seeking to leverage extensive QA leadership to drive product

reliability and customer satisfaction.

Skills

• SQL, Postman, Windows/Linux Environments, Whitebox/Blackbox Testing, Agile/Scrum/Waterfall, Regression/Performance/Integration/

Functional Testing, Cross-Browser Testing, Software Development Life Cycle (SDLC), Test Case Design & Execution,

Test Documentation, Communication (written & verbal), Critical Thinking & Problem-Solving, Attention to Detail, Adaptability &

Continuous Learning, Teamwork & Collaboration, GitHub, Troubleshooting, API testing, Mobile testing, Interpersonal skills, Oracle

(basic knowledge), Unix (basic knowledge)

Work History

MasterControl Software Quality Assurance Engineer 3 Jan 2013 - Jan 2025

• Developed and executed QA test cases, scripts, and procedures for automated test maintenance, ensuring software functionality aligns

with defined requirements.

• Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.

• Optimized test case management through close collaboration with cross-functional teams, ensuring full requirements coverage.

• Reduced defect rates with thorough manual testing, ensuring all use cases were covered before deployment.

• Enhanced user experience by collaborating with UX designers to identify areas for improvement in software interfaces.

• Created detailed bug reports complete with reproduction steps, enabling developers to resolve them swiftly.

• Contributed to project planning efforts, estimating time required for completion of QA activities and adjusting as necessary throughout

development cycles.

• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

• Assisted in maintaining compliance with industry standards such as ISO 9001 or CMMI Level III by adhering to established QA

procedures.

• Performed extensive data validation, understanding highly customized client data configurations and claim updates.

• Analyzed and verified data using SQL to ensure accuracy, integrity, and compliance with business rules.

• Troubleshot and documented defects and inconsistencies, ensuring thorough validation and closure.

• Proactively participated in the end-to-end software testing cycle, including functional testing, regression testing, data-driven testing,

and UAT.

CenterShift Inc Software QA Jan 2011 - Jan 2013

• Developed and executed test cases using MTM and Visual Studio to validate software functionality and performance.

• Managed defect tracking and resolution through MS Visual Studio, ensuring timely and effective issue remediation.

• Ensured thorough testing coverage by developing comprehensive test suites for new features and regression testing.

• Verified the accuracy and effectiveness of software changes in database and front-end applications, utilizing SQL skills.

• Collaborated closely with development teams to maintain clear communication and facilitate efficient issue resolution.

Select Portfolio Servicing Software QA Jan 2009 - Jan 2011

• Created and implemented detailed test plans and test cases, ensuring comprehensive software coverage and reducing post-release

defects.

• Managed defect tracking and resolution, working directly with customers to ensure accuracy and satisfaction, resulting in improved

customer feedback and reduced issue resolution time.

• Led and mentored an offshore QA team, providing guidance and support to achieve project goals, which enhanced team productivity

and project delivery timelines.

• Demonstrated strong troubleshooting skills to identify and resolve issues independently.

Tomax Software QA Jan 2006 - Jan 2009

• Assisted in the creation of test plans and test cases, focusing on critical software functionalities.

• Tracked testing progress using JIRA, providing regular updates to stakeholders on project status.

• Utilized QTP for automation testing, increasing testing efficiency and accuracy.

• Applied strong analytical skills for tracing root causes and validating outcomes.

Education

Orem High School 1995

Contact this candidate