Service Worker May Be
Resume:
Lisa J Hurtig Steffens
Brookings, SD *****
***********@*****.***
I believe you may find that I have the experience, knowledge, and education you may be looking for! I am blessed to have had interaction with many different cultures and ages. I absolutely love working with all in reaching their needs and goals, whether it be clients or staff.
• I am certified as a Physician’s Lab/ phlebotomist for CLIA waved tests. I have utilized both for 20 yrs. I am a MA by trade.
• I am looking to move back to NW Iowa to be closer to family or I would love to work remotely! The Power of Positive in moving forward with great staff and team= Success! References:
Jennifer Thompson 605-***-****
Melissa Rasmussen 605-***-****
Tammy Baumgartel 605-***-****
Cindy Voight 605-***-****
I look forward to hearing from you!
Lisa J Hurtig Steffens 320-***-****
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Community Service Worker for Lake and Moody Counties. Inter-Lakes Community Action Partnership-Madison, SD April 2024 to Present
• Remain knowledgeable on assistance programs for low-income such as Social Security, Medicare, Medicaid, Food Stamps, Supplemental Security Income, Housing Programs, etc.
• Identify, interview, and assist persons in need of agency services, under direction of professional staff.
• Refer clients to community resources and other organizations. Develop and maintain service networks with collaborating agencies, providers, and other entities to include the department of social services, police station, county health nurse, clinics, etc.
• Take applications for agency services and programs. Assist in preparing applications for non-agency Programs: State Tax Refunds, Food Pantries, Weatherization, Emergency Food/Fuel, Head Start, Real Estate Tax Freeze, etc.
• Prepare tax returns for Volunteer Income Tax Assistance program.
• Assist with local disaster coordination and collaboration of relief.
• Represent low-income individuals in situations of potential or actual exploitations, neglect, or abuse
• Promote positive public relations in all areas of the Community Services Program.
• Directly supervises employees and volunteers.
• Provide informal counseling and social support.
• Mentor other CHW’s
Residential Director
Valiant Living-Madison, SD
February 2024 to April 2024
I have supervision of Team Leaders; overseeing the implementation of the Person-Centered Planning process, required assessments, services, and supports. Excellent communication / listening skills, scheduling, ordering inventory, planning, marketing, team player; assisting with direction working out
“bumps in the road”
• The last 8 weeks of employment I worked 7days a week. I became physically and mentally exhausted! One of the hardest choices I’ve ever had to make was choosing me over the people supported! I could not see a change in the future.
PCT/Assistant/Phlebotomist/ Medical Assistant/Ancillary Assistant Sanford and Avera-Sioux Falls, SD
October 2000 to February 2024
Duties: PT cares, OR, Receptioning, communication and clerical tasks, strong medical terminology skills, maintain interpersonal relationships, very organized and work independently in a fast paced environment.
Care for the needs of physical and psychological patients from infants to adolescents. Performing Phlebotomy on pt.'s ranging from newborn to geriatrics. Obtain Pt. information including insurances and ABN's. Ordering inventory as well as restocking. ROA, Experience with a CLIA waved laboratory, Word, Outlook, Atlas,
Medi-tech, LSS, Lab Pac and order entry. Accu-checks, EKG's, telemetry, and O2 Sat.'s OCAHS, July 2000 to June 2007
Supervisor: Kari Stamer
I Was proud to be asked to be in several departments to work directly Under direct supervision of a RN. I was called to Work as needed from Med/surg to assist in ER, OR, ENT, Delivery/OB/Nursery, SDS, Out pt clinics, to cleaning/Packaging and Autoclaving instruments. I assisted to meet Pt's needs assisting providers with patients. I have excellent communication and medical terminology skills. Utilized On-going use of multiple phone line systems, computer charting and lab functions, as well as EKG's. Provided a safe clean, calm atmosphere to patients, staff, and visitors. IA; Orange City, Sheldon, Spirit Lake, and Spencer. SD; Sioux Falls and Milbank.
MN; Ortonville.
Owner/ Manager
Design Variations & Shear Images-Paullina, IA
June 1993 to December 2020
All aspects of cosmetology, inventory, finance, accounting, sales, marketing, business, and management. I oversaw 6 employees.
I Retired in 2020 after many wonderful years.
Housing Manager
Home Front First Assisted Living & Rosewood Memory care Locked unit-Montevideo, MN April 2017 to August 2017
I Managed all aspects of the Assisted Living (32) and Memory Care (10) locked unit. Budgets, monthly reports, worked with several Vendors, inventory/food, wrote new Client- move in contracts, ROA/POA, payroll, scheduled tours, open houses, scheduling staff and meetings, and Marketing. Over saw all staff and made sure that all tasks, as well as Rules and Regulations were being followed by the Laws of MN.
Walked into, what the family's of loved ones living there, called a "HORNETS NEST" without any mention of all the issues going on at that time. Including very minimal staff. We ended up moving to far for me to make the drive, financially, worthwhile. CMA/PRN Mental Health
Cherokee Mental Health Institute, CCUSO-Cherokee, IA March 2012 to March 2016
I Assisted residents of all cultures with various needs. Patients with schizophrenia, bipolar, suicidal, and extremely manipulating from the ages of 4 to 90.
Charted behaviors, assisted with meal set up, and direction with ADL's. We all learned Defensive tactics from Pro Act. We learned how to react and what to do being involved in Code Greens; from extreme verbal to physical abuse towards staff and peers. Verbal and physical skills needed to keep the residents stable in certain situations, calming activities allowing them to stay focused, to allow a healing atmosphere for themselves as well as others was my goal.
Medical Assistant
Greater Sioux Community Health Center-Sioux Center, IA June 2007 to November 2009
I Assisted all providers with rooming patients, vitals, chief complaints, and assisted with procedures. I have excellent communication skills, strong medical terminology skills, knowledge of and utilized appropriate age related patient care protocols. Provided Physical and Psychological needs of patients from infants to adolescents. I ordered Inventory, utilized multiple phone line systems, all office equipment, Verified Pt. information for insurance and obtained ABN's, computer charting, cleaning and packaging instruments for Autoclaving, and all CLIA waived laboratory phlebotomy functions and testing. Moved to Sioux Falls to assist family with Medical Emergency and care. Optical Technician/MA
Eyecare Center-Spencer, IA
September 1994 to July 2000
All aspects of reception duties, I Roomed patients, placed Inventory orders from multiple accounts to ensure exam rooms were properly supplied, including medications, Frames, and contact lens samples, as well as ordering pt orders. Schedule appointments, create patient charts, enter patient data into EHR software, and interpret insurance benefits for services and eyewear. Assisted Dr.'s with VA testing and pressures. Preliminary patient testing, Humphrey Visual Field, OCT, and Fundus Photos, I also Educated patients in regards to office policies, medical procedures, and medication instructions. Education
Certification MA/ in Physicians Lab/ Phlebotomy
Iowa Lakes Community College - Spencer, IA
2005 to 2006
Diploma in Cosmetology Instructor
University of Northern Iowa
1996 to 1996
Diploma in Cosmetology
LeMars Beauty College
August 1992 to September 1993
Diploma
Northwest Iowa Community College - Northwest, Iowa, US 1986 to 1989
High school diploma
Paullina Community High - Paullina, IA
August 1982 to May 1986
Skills
• management
• Laboratory Experience Tech
• 10 Key Calculator
• Laboratory experience
• EHR
• Human resources
• ICD coding
• Payroll
• Leadership
• Property Leasing
• Billing
• Injections
• Communication skills
• Medical Office Experience
• CPR Certified
• case management
• Patient Care
• Account Management (10+ years)
• Accounts Payable
• QuickBooks
• Sales Experience
• Customer Service (10+ years)
• Autoclaving instruments
• Supervising Experience
• Sales
• Medical Scheduling
• Yardi
• Hospital experience
• Office Management
• Section 8
• Fair Housing Regulations
• Medical Coding
• ICD-10
• Retail Management
• Epic
• microsoft excel
• Medical Records
• Data Entry
• Patient monitoring
• Medical Terminology
• Microsoft Word
• Venipuncture
• Insurance Verification
• Social Work
• Scheduling
• Blood sampling
• Optical experience
• System testing
• Excel (10+ years)
• retail sales
• Dialysis
• Store Management Experience
• Filing
• Accounts Receivable
• Experience with Children
• Front Desk
• Microsoft Office
• Physiology knowledge
• Medication Administration
• Patient monitoring
• Time management
• Phlebotomy
• Clerical experience
• Microsoft Outlook
• Administrative Experience
• Customer Service
• Anatomy knowledge
• Medical Assistant
• Accounting
• EKG
• Receptionist
• Vital Signs
• Behavioral Health
• Typing
• EMR
• Budgeting
• CPT Coding
• Medical receptionist
• Medical Billing
• Medical Scheduling
• Computer skills
• Memory Care
• Phone etiquette
• Triage
• Organizational skills
• Cashiering
• Cash handling
• Stocking
• EMR systems
• Intake
• Patient service
• Documentation review
• Hospital experience
• Critical care experience
• ICU experience
• Epic
• Mentoring
• Vital signs
• Presentation skills
• Leadership
• Data analytics
• Medical terminology
• Anatomy knowledge
• Supervising experience
• Customer service
• Documentation review
• ICD-10
• Human resources
• Typing
• Guest services
• Hospitality
• Accounts receivable
• Accounts payable
• Office management
• Cash handling
• Front desk
• Physiology knowledge
• Accounting
• Communication skills
• Recruiting
• Sales
• Windows
• Property management
• Laboratory experience
• Bookkeeping
• Accounting software
• Budgeting
• QuickBooks
• Payroll
• Account management
• EMR systems
• Medical records
• Clinic
• Health information management
• Data management
• ICD coding
• Clerical experience
• Social media management
• PTSD Care
• Mental health counseling
• Organizational skills
• Interviewing
• Quick service & fast food restaurant
• POS
• Restaurant experience
• Restaurant management
• Management
• Cash register
• Negotiation
• System testing
• Banking
• Project management
• Computer skills
• Marketing
• Teaching
• Grant writing
• Analytics
• Fair Housing regulations
• Filing
• Microsoft Office
• Retail sales
• Experience with children
• Time management
• Working with people with autism
• Patient observation
• Phone etiquette
• Data entry
• Medical office experience
• Ophthalmology
• Social work
• Medical coding
• Dialysis
• Algebra
• Medical administrative support
• Office experience
• Phlebotomy
• Schedule management
• Cleaning
• Community engagement
• Team management
• Strategic planning
• Caregiving
Certifications and Licenses
CPR Certification, Physician's Lab/Phlebotomy
Present
BLS Certification
AED Certification
Certified Phlebotomy Technician / MA
Driver's License
First Aid Certification
April 2014 to Present
CPR Certification
CNA
Paraprofessional Certification
August 2019 to Present
State Tested Nursing Assistant
Residential Care/Assisted Living Administrator
Assessments
Scheduling — Proficient
February 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
February 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Teamwork: Interpersonal skills — Proficient
July 2024
Responding to challenging team situations at work
Full results: Proficient
Protecting patient privacy — Proficient
August 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Retail management — Proficient
June 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Recruiting — Proficient
July 2023
Managing the candidate sourcing and selection process Full results: Proficient
Medical billing — Proficient
June 2024
Understanding the procedures and forms used for medical billing Full results: Proficient
Written communication — Proficient
August 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Medical terminology — Proficient
September 2021
Understanding and using medical terminology
Full results: Proficient
Medical receptionist skills — Proficient
May 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
HR: Compensation & benefits — Proficient
October 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Office manager — Proficient
October 2022
Scheduling and budgeting
Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
July 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate