Documentation Specialist/Technical Writer
Resume:
BOURNE
EMILY
Chantilly, VA
***********@*****.***
SUMMARY
Results-oriented leader bringing five years of professional experience and motivation handling complex document management tasks and exceeding objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs, and projects. SKILLS
Project Management
Verbal & Written Communication
Microsoft Office
Time Management
Adobe Programs
Interpersonal Communication
Customer Service
New Hire Training/Mentoring
Analysis
EXPERIENCE
Documentation Specialist Navy Federal Credit Union MAY 2022 - PRESENT
• Contractor turned permanent employee with expertise that includes document creation, formatting, version control and quality assurance.
• Demonstrates success in developing and implementing streamlined document workflows, resulting in significant efficiency improvements.
• Collaborates across multiple departments and business units to gather information and ensure the accuracy and completeness of documents.
Freelance Content Writer The HOTH
OCT 2021 – JUNE 2022
• Followed style guidelines and writing project parameters to produce on-target deliverables. Proofreader Purple Academy
DEC 2020 – FEB 2021
• Educated over 50 international ESL students on appropriate English writing skills by reviewing and editing documents using standard printer’s marks to fix grammatical, spelling, and syntax issues. Manager on Duty Dulles South Recreation and Community Center DEC 2013 – AUG 2020
• Handled day-to-day building and front desk operations including opening/closing, scheduling, cleaning, cash handling, and maintenance while maintaining professionalism in customer interactions.
• Responsible for overseeing over 50 employees during each shift. EDUCATION
MA Professional Writing & Rhetoric George Mason University DEC 2019
BA English George Mason University
MAY 2016
Contact this candidate