Customer Service Inventory Management

Daniel Dahler

Hagerstown, MD ***** 301-***-****

***********@*****.***

PERSONAL SUMMARY

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with willingness to learn and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

SKILLS

• Assistant management experience

• Cashier experience

• Logistics and delivery experience

• Willingness to learn

• Attention to detail

• Safety awareness

• Heavy lifting

• Time management

• Punctual and reliable

• Customer service

• Truck loading and unloading

• Team collaboration

WORK EXPERIENCE

LABORER 03/2022 to CURRENT

IG Design Group Hagerstown, MD

• Maintained clean and organized work areas, promoting safety and efficiency.

• Oversaw inventory management, ensuring availability of necessary supplies for projects.

• Loaded, unloaded, and moved material to and from storage and production areas.

• Collaborated with team members to complete projects ahead of schedule.

• Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.

• Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.

• Promoted a positive work environment by demonstrating strong teamwork and communication skills.

• Performed general housekeeping and cleaning tasks. D D

RESIDENTIAL DIRECTOR 05/2016 to 05/2024

Celebration Ministries Hagerstown, MD

• Oversaw daily operations to ensure a supportive residential environment for a total of 16 gentlemen in 4 houses; many of which are recovering from drugs and alcohol as well as anger issues.

• Collaborated with external agencies to secure resources for resident welfare and community integration.

• Monitored compliance with regulatory requirements and organizational policies for safety standards.

• Advocated for resident rights and facilitated communication between families and staff members.

• Assisted in the development of facility policies and procedures, ensuring that they met regulatory requirements while promoting a high standard of care for all residents.

• Established open lines of communication with regulatory agencies, ensuring timely reporting of any incidents or concerns related to the facility's operation.

• Implemented effective conflict resolution strategies to address issues among residents or between residents and staff members promptly.

• Improved resident satisfaction by implementing new programs and activities tailored to their needs and preferences.

• Evaluated program effectiveness regularly; making adjustments when necessary based on feedback from both residents and staff members.

• Developed strong relationships with residents and their families, resulting in increased trust and open communication channels.

• Enforced policies and safety standards through building and room rounds.

• Regularly drug test residents

• Ensure residents' attendance at a weekly Celebrate Recovery meeting.

• Collect program fees from each resident.

PERSON IN CHARGE (PIC) 03/2017 to 03/2022

Jimmy John's Sandwiches Frederick, MD

• Worked with management team to set up the store successfully each morning.

• Oversaw daily operations, ensuring consistent quality and efficiency in sandwich preparation.

• Implemented process improvements that enhanced speed of service during peak hours.

• Managed inventory control, reducing waste through effective stock rotation techniques.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

ASSISTANT MANAGER 01/2003 to 05/2010

Walmart Eldersburg, MD

• Supervised 15 associates

• Led daily operations, ensuring optimal inventory management and customer service standards.

• Coordinated with department managers to align strategies for sales promotions and merchandising efforts.

• Mentored junior staff, fostering a culture of continuous learning and professional development.

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Developed strong working relationships with staff, fostering a positive work environment.

• Improved customer satisfaction by addressing and resolving complaints promptly.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Managed inventory levels to minimize stockouts while reducing overhead costs.

• Generated repeat business through exceptional customer service.

• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Implemented staff training programs, enhancing product knowledge and improving customer service skills.

• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store. EDUCATION

Some College Experience (8 Mo) Business Marketing

. #HRJ#0b6c1844-ed5c-4feb-8805-82b5c67 5ebe1# Kaplan University, Hagerstown

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