Multifaceted Operations Manager Customer Service & Brand Strategy
Resume:
Jewell Thomas
Orlando, FL *****
****************@*****.***
Professional Summary
An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Authorized to work in the US for any employer
Work Experience
Club Manager
Cosmo Hookah Lounge-Orlando, FL
March 2025 to Present
• Oversee daily and nightly club operations, ensuring seamless execution of shift procedures, staff performance, and guest satisfaction in a high-volume nightlife environment.
• Manage front-of-house teams including bartenders, barbacks, servers, and hosts; create and maintain staffing schedules based on event volume and business needs.
• Supervise inventory control and ordering processes for liquor, mixers, bar supplies, and venue essentials; conduct weekly inventory audits and submit cost reports.
• Handle payroll processing, staff time tracking, and tip compliance; ensure accurate submissions and adherence to labor laws.
• Implement and monitor bottle service protocols, including comp bottle approvals, VIP guest handling, and bottle presentation standards.
• Resolve guest issues and staff conflicts with professionalism, maintaining high levels of customer service and safety.
• Coordinate with promoters, DJs, and event teams to ensure successful execution of nightlife events and special promotions.
• Enforce security and safety policies, collaborating with security personnel to manage crowd control, capacity limits, and emergency protocols.
• Support social media marketing efforts and club branding through content coordination and digital engagement strategies.
• Foster a positive, fast-paced, and accountable work culture that aligns with club standards and brand identity.
Bartender
Cosmo Hookah Lounge-Orlando, FL
August 2024 to Present
• Prepare and serve a variety of alcoholic and non-alcoholic beverages following standard recipes and customer preferences.
• Engage with customers in a friendly and professional manner, providing excellent customer service and recommendations.
• Operate cash registers, handle cash and credit transactions, and manage tabs efficiently.
• Maintain a clean and organized bar area, including stocking and restocking liquor, garnishes, and bar supplies.
• Monitor customer behavior to ensure responsible alcohol consumption and compliance with local laws and regulations.
• Work collaboratively with servers, barbacks, and kitchen staff to ensure smooth service.
• Mix and garnish cocktails according to company or establishment guidelines.
• Handle customer concerns and complaints professionally to ensure a positive experience.
• Follow all safety, sanitation, and health guidelines to maintain a safe working environment.
• Assist in inventory management, ordering supplies, and restocking as needed. Lash Artist & Licensed Full Specialist
Orlando, FL
November 2019 to Present
Lash Artist & Licensed Full Specialist
Skilled and detail-oriented Lash Artist and Licensed Full Specialist that provided high-quality beauty services in a professional and client-focused environment. Responsibilities:
• Apply classic, hybrid, and volume eyelash extensions with precision and care.
• Perform lash lifts, tints, and brow services to enhance clients’ natural beauty.
• Provide skincare treatments, facials, waxing, and basic nail care as needed.
• Maintain a clean, sanitized, and organized workstation in compliance with health and safety regulations.
• Consult with clients to understand their needs, recommend services, and ensure satisfaction.
• Educate clients on aftercare and beauty maintenance for long-lasting results.
• Stay updated on industry trends, new techniques, and products to enhance service offerings.
• Build and maintain strong client relationships to encourage repeat business and clientele.
• Strong attention to detail and ability to customize services based on client preferences.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment while maintaining high-quality results.
• Passion for beauty and commitment to continuous learning and growth in the industry. Bartender/Bottle Service
Cleo’s Gentlemens Club-Orlando, FL
August 2019 to March 2020
Makeup Artist
Macy's-Bronx, NY
September 2017 to February 2019
Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
• Take initiative to present and sell merchandise in a professional and proficient manner through artistry, product demonstration focusing on the features and benefits
• Regular, dependable attendance and punctuality
• Provide customer makeovers & touch-ups
• Have knowledge of all counters including Lancome, Estee Lauder, Clinique, & Impulse Sales Associate
TJ Maxx-Glendale, NY
October 2016 to July 2017
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Birthday Hostess
Chuck E Cheese-San Antonio, TX
March 2014 to July 2016
Developed reputation as an efficient service provider and birthday host.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Experienced and energetic birthday hostess with a natural ability to engage and entertain children.
• Skilled in organizing games, leading activities, and managing groups of excited kids.
• Creates a fun, safe, and memorable environment for children and guests.
• Strong communication skills with the ability to handle unexpected situations with patience and quick problem-solving.
• Ensures a smooth and stress-free event while making each child feel special on their big day. request.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Asked open-ended questions to assess customer needs.
• Provided an elevated customer experience to generate a loyal clientele.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Managed food delivery for 200+ guests for special events
• Prepared daily food items, and cooked simple foods and beverages Education
High School Diploma
James Madison High School-San Antonio, TX
2016
Associate of Arts in Criminal Justice
Borough of Manhattan Community College-New York, NY Skills
• Front Desk
• Time management
• Customer Service (9 years)
• Cash handling
• Customer service
• Retail sales
• Cleaning Experience (6 years)
• Basic math
• Retail
• POS
• Bartending
• Product Demos
• Upselling
Certifications and Licenses
Full Specialist License
November 2022 to October 2026
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