Customer Service Data Entry
Resume:
JOHN LOHNE
*************@***.***
MELBOURNE, FL 32940
CONTACT
SKILLS
• Customer service focus
• Staff training and development
• Team building expertise
• Sales support
• Strong leadership
• Positive attitude
• Reliable and responsible
• Outgoing and energetic
• Multitasking and organization
• Operational efficiency
Employee training and
• development
Dedicated team player with strong interpersonal skills and commitment to delivering exceptional customer service. Adept at resolving conflicts and fostering positive relationships with clients and team members alike, ensuring smooth operations and high customer satisfaction. Proven ability to collaborate effectively, communicate persuasively, and empathize with diverse groups, driving successful outcomes. Consistently maintains patient and generous approach, enhancing team morale and client experiences.
PROFESSIONAL SUMMARY
Assistant Service Manager
Lexus of Melbourne, MELBOURNE, FL
EXPERIENCE
October 2003 - December 2024
Communicated with customers in person and by phone to promote
• issue resolution and good customer service.
• Delegated tasks to employees to effectively complete projects. Resolved escalated customer complaints quickly and effectively using
• excellent communication skills.
Developed and managed customer service policies to ensure
• customer satisfaction.
Ensured compliance with company policies and procedures as well as
• industry standards.
Maintained positive relationships with customers by providing
• excellent customer service support.
Provided leadership to service advisors through effective training and
• coaching.
Associate in Arts (A.A.) in General
Brevard Community College, Melbourne
EDUCATION
May 1993
CERTIFICATIONS
• Lexus Master Certified Service Consultant
• ASE Certified Service Consultant
References available upon request
REFERENCES
Contact this candidate