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Rocio Guinane

************@*****.*** 469-***-**** Royse City, TX www.linkedin.com/in/rguinane SUMMARY

Dynamic professional with experience in various industires to develop professional background within high-volume recruiting, HR, healthcare administration and banking. Educational background with a Bachelors in Business Administration (BBA). Passionate about helping people, enthusiastic, self-motivated, reliable, responsible and hard-working. I am adaptable to all challenging situations while working well in a team environment. WORK EXPERIENCE

Agile One Remote

Talent Acquisition Specialist Feb 2022 - Present

• Managed full-cycle recruitment, including candidate sourcing, screening, interviewing, and onboarding, to enhance workforce quality and retention.

• Executed resume searches and screened a high volume of applications to select candidates for preliminary phone interviews.

• Coordinated scheduling of in-person interviews, ensuring a seamless hiring process.

• Facilitated onboarding for employees across multiple distribution centers, aligning with organizational needs.

• Extended job offers to candidates within designated time frames, maintaining efficiency in hiring practices.

• Worked in partnership with hiring managers to define role requirements and candidate evaluation criteria.

• Regularly communicated applicant status, onboarding progression, and employment application updates to hiring managers.

• Recommended process improvements to HR team, contributing to enhanced recruitment services.

• Trained new staff on recruitment processes, fostering team growth and development.

• Monitored and reported on recruiter performance metrics, ensuring team alignment with recruitment targets. Spring Fertility Remote

New Patient Coordinator Jun 2021 - Jan 2022

• Coordinated patient appointment scheduling to optimize provider time and enhance patient convenience.

• Conducted patient outreach for registration, ensuring compliance with HIPAA by accurately collecting demographic and insurance data.

• Utilized IDEAS application to manage and audit electronic medical records, maintaining high standards of practice.

• Facilitated virtual meetings and scheduled specialized procedures, contributing to efficient clinic operations.

• Handled an average of 45-50 calls daily, demonstrating strong communication and multitasking abilities.

• Managed high-volume email and chat correspondence, providing timely and effective customer service.

• Registered new patients, streamlining their entry into the healthcare system and enhancing patient experience.

• Balanced the schedules of multiple providers, effectively coordinating healthcare services.

• Monitored and tracked scheduling metrics to meet established goals, ensuring operational efficiency.

• Maintained meticulous patient records in adherence to HIPAA regulations, safeguarding patient privacy and data integrity.

United Health Care Remote

Clinical Administrative Coordinator Feb 2018 - Jun 2021

• Managed case assessments and determination processes within regulatory frameworks, ensuring adherence to company policies and maintaining high standards of accuracy.

• Executed scheduling of peer reviews and appeals, balancing multiple business line requirements.

• Directed outbound communication with members, effectively conveying case outcomes and facilitating resolution.

• Prepared and organized documentation for Clinical Coverage Reviews, enhancing efficiency in case triage.

• Identified and implemented process improvements through the IDEA initiative, contributing to operational excellence.

• Engaged in the Vital Signs Roundtable, collaborating with medical directors and nurses to refine prior authorization procedures.

• Analyzed and reviewed Prior Authorization Cases, ensuring compliance with Medicare guidelines.

• Conducted outbound calls to relay determinations to members and providers, maintaining clear and professional communication.

• Developed and delivered training programs, expanding team expertise across various lines of business.

• Upheld strict adherence to HIPAA guidelines, ensuring the confidentiality and security of patient information. EDUCATION

Strayer University

Bachelor of Business Administration, Business Administration Cedar Hill, TX

Dec 2020

Carrington College

Medical Assistant

Mesquite, TX

Feb 2012

Hillcrest High School

High School Diploma

Dallas, TX

May 2007

SKILLS

Electronic Medical Records (EMR) • Bilingual - Spanish (Moderate) • Microsoft Office • 10 Key-Pad • Project Leadership • Training • Sales • Training & Development • Process Review • Project Scheduling • Attention to Detail

• Problem-Solving • Organizational Skills • Skills: Employee Onboarding • Time Management • Customer Service

• Interpersonal Communication • Multitasking • HRIS • Calendly • Sourcing- Indeed/ZipRecruiter • Canva • Scheduling- Interviews • ATS • Training and Development • Process Improvement

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