Service Coordinator Inventory Management

Christian R. Sanchez

*********.*.*******@*****.*** · 362 Fanshaw I, Boca Raton, FL 33434 · 646-***-****

SUMMARY

Experienced operations professional with over 20 years of experience in Resource management, Inventory management and Business operation and analysis. Highly organized, efficient and resourceful in fast-paced multitasking environments; able to prioritize and coordinate effectively to accomplish objectives. Additional qualifications include: Excellent communication skills with full command and fluency of English and Spanish languages; proficient in report generation, process improvement and client relations.

EXPERIENCE

Product Protection Solutions

Service Coordinator (2023 – Present)

Oversee the daily installation and service projects activities.

Maintain activities with CRM (Promys, Service Channel, Fexa and Field Nation); review construction schedules, drawings and support documentation to ensure accurate and relevant information is maintained and published.

Coordinate with General Contractor and Store Staff to schedule installation and tuning of systems.

Coordinate the scheduling of technicians for the installation, tuning and/or repair of systems by identifying, qualifying, selecting and managing contractor resources to complete jobs.

Coordinate with store employees and asset protection managers for remote and on-site service and warranty work.

Negotiate payment amount and terms for contractors; ensure vendor support is provided for maintenance and integrity of all data for Field Service transactions.

Interface with customers and field technicians to schedule and complete activities.

Initiate Purchase Orders as required for service calls to ensure proper billing (warranty/non warranty) and Coordinate with logistics departments for shipping of equipment required for service and installation.

S&S Waste (Coastal Waste & Recycling)

Route Supervisor (2022-2023)

Create, supervise, and adjust daily service routes ensuring safe, effective, and cost-effective delivery of contracted services.

Establish and maintain a positive relationship with all drivers; serves as point of contact for drivers and supervise performance of daily operations.

Review productivity reports, reroute non-performing routes to maximize service calls while ensuring that operational costs are minimized.

Address all customer issues, complaints and inquiries by effectively and thoroughly communicating with drivers and provide support to solve deficiencies on a regular basis.

Complete route observation reports and discuss observations with driver including safety issues, customer calls, and route deficiencies. Identify training needs and review with driver.

Schedule removal and delivery of equipment on a timely basis and monitor and track driver time and attendance.

Complete accident and injury reports and forward reports to the HR department.

Follow accident reporting procedures and report all vehicle accidents to Safety Manager.

Alarm Partners, Delray Beach, FL

Service Dispatcher/Tech Support (2016-2022)

•Manage all service and job tickets, coordinating days and times to utilize our resources to best service our customers and their needs making sure all is taken care of in a timely manner

•Coordinate technicians schedule to maximize their time and routes daily, using all resources available to fulfill load of work accordingly

•Provide with outstanding customer service and tech support to all customers calling in a daily basis to resolve their issues over the phone if possible

•Monitor burglar and fire alarms thru their signals sent by their dedicated phone lines or wireless radio to ensure we are communicating and receiving all possible trouble signals and provide customers with all info needed

•Create and sent invoices for all services, parts and new additions provided on all our job and service tickets for new and current customers.

Service America, Fort Lauderdale, FL

Coordinator/Service Dispatcher (2015 –2016)

•Responsible for coordinating service requests with technicians.

•Monitor daily production of technicians to maximize time, effort and resources.

•Submit items requiring Contract Amendment/Adjustment to Customer Account to the Contracts Department as well as account manager.

•Address customer complaints concerning billing or services rendered, referring complaints to designated department for investigation.

•Prepare and deliver daily reports to management.

Walgreens, Miami Lakes, FL

Customer Service Representative, SME, Call Center (2013 – 2015)

•Provided customer service through active listening and attention to detail.

•Logged and tracked inquiries and checked the status of items that require follow-up or involvement of other parties.

•Documents customer interactions, records details, complaints, comments and actions taken.

•Resolves routine, general questions and problems submitted by customers via phone following established guidelines and standard scripts and procedures. Utilized all available information to choose the best solution and resolve customer concerns.

Bi Lo / Winn Dixie, Hallandale, FL

Department Manager (2011-2013)

•Provided strong positive and proactive leadership to the department. Developed store associates through coaching, mentoring and encouragement.

•Responsible for sales plan execution, department merchandising and providing the best quality product.

•Managed controllable expenses including payroll, maintenance, and supplies.

•Created and adjusted staff schedules and corresponding staffing scenarios based on business factors, i.e. vacation, new hires, budget and business goals, etc. Managed intraday staffing levels, including administration of schedule changes.

Whole Foods Market, New York, NY

Department Manager (2008-2009)

Associate Department Manager (2007 – 2008)

•Responsible for profitability, expense control (packaging and labor), inventory control, buying and merchandising, regulatory compliance, and special projects as assigned.

•Interviewed, selected, trained, developed and coached team members in a manner that builds and sustains a high-performance team and minimizes turnover.

•Managed inventory and pricing to achieve targeted gross profit margin.

•Projected annual sales and expenses, with guidance of store team Leader and prepared annual operating budget.

•Managed all buying and ordering processes to meet and maintain targeted sales and margins.

•Established and maintained positive vendor relationships and Managed inventory process and pricing to achieve targeted gross and contribution margins.

Department Buyer (2005-2007)

•Managed all vendor ordering and invoices: ingredients for kitchen, all supplies for the department; tracked and reported out of stock, discontinued, and new vendor items, as well as losses.

•Achieved and exceeded margin and sales targets and processed invoices and credits daily; reviewed and processed all department transfer paperwork.

EDUCATION

Bachelor in Business Administration, 2002

University of Guayaquil, Ecuador

High school Diploma / Accounting Clerk Diploma, 1997

Jose Mendoza Cucalon Vocational High School, Guayaquil, Ecuador

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