Front Office Public Relations
Resume:
AMANDA R GOMO
** ********* ****** *********, ******
*********@*****.***
ESUME
SKILLS:
Front Office Knowledge
Communication
Problem Solving Abilities
Analytical skills
Cost of Sales Management
Interpersonal skills
Financial management skills
People management
Organization – Balances conflicting
priorities in order to manage
workflow.
Pro-active – Ability to foresee
challenges and help prevent them
Leadership – Ability to lead and work
with a team
Public Relations – Professional
interaction with customers, promptly
responds to request.
Business understanding –
Demonstrate awareness of
fundamental business principles.
LANGUAGES
English fluent
Shona fluent
Education
Midlands State University AUGUST
2022- Present
Bachelor of Commerce in Tourism and
Hospitality Management 2022 to 2025
– in Progress
Institute of Commercial Management
2012 - 2014
Advanced Diploma in Travel and
Tourism Management and Business
Studies
REFERENCES:
Ms. T. Makamanzi
Cresta Hotels, Harare
*****@******.**.**
Mr. C Chinwada
Holiday Inn Harare
**.***@****************.***
Professional Summary
I am a dependable and trustworthy point of contact inside an organisation. My passion is to help the organization's daily activities run smoothly and easily.
A highly structured and detail-oriented customer service, guest experience, and function supervisor, with good communication skills, exceptional time management talents, and a penchant for problem solving, I am committed to contributing to the organization's success. Cresta Hotels - Cresta Lodge Harare October 2021 – Current
In June 2024, I was given functions and banqueting responsibilities, my main responsibility being the supervisor who oversees all function from bookings to service.
In June 2023, I was transferred to the Housekeeping Floor Supervisor position with the responsibilities of having an all-round understanding of how the room side of the hotel works.
In October 2021, I was promoted to the Guest Experience Manager position. My main duties included;
Ensure that the check-in and check-out processes go as smoothly as possible, and that visitors are guided to the appropriate room.
Responding to requests or complaints made by guests in a professional and polite manner to ensure customer satisfaction.
Understanding what guest expectations are and anticipating problems in order to prevent complaints
Acting as a link between guests and hotel management.
Attending meetings with management to discuss problems and strategies for improvement.
Understanding safety and emergency procedures.
Cresta Hotels – Cresta Lodge Harare July 2019 –
October 2021
Reservationist and Relief Night Auditor
I was hired as a Reservationist and Relief Night Auditor, i was responsible for;
Reservation management
Booking processing
Guest assistance with enquiries
Upselling and promotion
Confirmation and follow-up
Communication and coordination with other departments within the hotel
Problem resolution
Sales support
Reporting and record keeping
Holiday Inn Harare January 2016 – July 2019
Front Office Supervisor and Cashier
In January 2016, I was transferred to the group’s flag ship hotel, with front of supervision responsibilities. I was mainly responsible for the day-to-day operations of the front desk My other duties included;
Respond to guests' enquiries and address issues and complaints in a timely, polite, and effective manner.
Support and assist team members in answering visitor enquiries and requests, as well as resolving guest complaints.
Monitor the lobby traffic and change staffing accordingly.
When collecting reservations, collect the relevant information and follow the rate-quoting scenario.
Respond promptly to questions from guests and visitors regarding hotel amenities, services, and operating hours;
possess the ability to finish a housekeeping report, room rate verification report, and bucket check;
Attend all trainings and meetings that the hotel requires; Crown Plaza Monomotapa Hotel July 2015 -December 2015 Receptionist Cashier
I was trained and hired as a receptionist cashier
I managed reservations, cancellations, and room assignment.
I answered and forwarded phone calls.
Processed payments, manage cash, and keep proper records.
Maintained a neat and organised front desk area.
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