Customer Service Class B
Resume:
Eugene L Ganaway
Newport Richey FL *****
*********@*****.***
SUMMARY OF QUALIFICATIONS
Dedicated and compassionate professional with over 10 years of experience in customer-facing roles, including ministry leadership, transportation, healthcare support, and sales. Proven ability to communicate effectively, resolve issues with empathy, and build strong relationships with clients and team members.
EDUCATION
Bachelor of Ministry
Ministry International – Powell, TN
LISCENCE/ CERTIFICATIONS
Ordained Minister, Ministry International Inc – 2012
Class B CDL, State of Florida – 2016
WORK EXPERIENCE
Driver (Independent Contractor)
Uber – New Port Richey, FL
June 2017 – Present
Provided safe and reliable transportation to passengers while delivering top-tier customer service.
Handled navigation, route planning, and problem resolution in real-time to ensure rider satisfaction.
Maintained a high customer rating through professionalism, punctuality, and courtesy.
School Bus Driver
Athenian Academy of Pasco – New Port Richey, FL January 2017 – May 2017
Safely transported students to and from school while maintaining a calm and respectful environment.
Communicated effectively with students, parents, and faculty regarding scheduling and behavior management.
Pastor & Outreach Ministry Leader May 2011 – April 2017
Highest Praise Family Church – Tarpon Springs, FL
Delivered personalized support and guidance to community members, often in crisis situations.
Led outreach programs such as food and shower ministries, building trust and support among vulnerable populations.
Oversaw daily ministry operations, managed volunteers, and provided counseling services.
Tele-Sales Specialist October 2007 – August 2009
Humana – Tampa, FL
Assisted customers with Medicare-related inquiries, providing education and scheduling in-home consultations.
Conducted outbound calls to prospective clients, offering personalized support and follow-up.
Insurance Sales Representative
TRG – Remote August 2009 – January 2010
Sold Medicare Supplement and Advantage plans using an internet-based system and phone consultations.
Maintained compliance while delivering detailed product information and assisting clients with plan selection.
Rehabilitation Specialist November 1999 – October 2007
UPARC – Clearwater, FL
Supervised staff providing daily support services to adults with disabilities.
Assisted with goal setting, daily activities, and life skills training.
Facilitated community outings and ensured client safety and engagement.
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