Customer Service Data Management

Sophia Scriven

Orange NJ Phone: 862-***-**** Email: *************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Highly trained professional with experience in customer service, client satisfaction, and time management, as well as excellent critical thinking and problem-solving skills. Demonstrated ability to communicate effectively, cooperate with teams, and handle various projects in high-paced contexts. Competent in strategic planning, project coordination, and leadership, with an emphasis on providing high-quality service and guaranteeing operational excellence. Excellent technological skills in data management, financial accounting, transcribing, and security operations. Known for great attention to detail, flexibility, and the ability to address difficult situations while ensuring customer satisfaction and reaching corporate objectives.

CORE COMPETENCIES

Customer Service Excellence • Route Optimization • Time Management • Problem Solving • Critical Thinking • Team Collaboration • Project Coordination • Strategic Planning • Leadership • Communication • Conflict Resolution • Data Management • Financial Accounting • Transcription Services • Safety & Security Operations • Remote Work Skills • Analytical Skills • Attention to Detail • Budgeting and Forecasting • Adaptability • Process Improvement • Technical Troubleshooting

PROFESSIONAL EXPERIENCE

Chief Executive Officer Cart3rNDaWynt3r, LLC - Parsippany, New Jersey, United States October 2021 – Present

Lead strategic planning, resource allocation, and policy formation, driving firm operations and meeting organizational objectives with accuracy and efficiency.

Oversee daily business processes, manage human resources, and ensure compliance with administrative and operational standards, which leads to continual organizational development and success.

Use new techniques to handle changing market trends and current business environments, continually exceeding client expectations and producing extraordinary outcomes.

Increase firm awareness via online channels, engage stakeholders, and boost business development while broadening client reach.

Remote Customer Service Representative Amazon - Remote August 2022 – July 2023

Customers were assisted by analyzing difficulties and offering clear, step-by-step instructions to guarantee prompt remedies, resulting in consistently high customer satisfaction.

Maintain precise records of customer contacts, correctly documenting data and monitoring questions using Amazon's internal tools to ensure seamless communication between teams.

Used good communication and problem-solving abilities to manage a variety of consumer needs, resulting in better customer experiences and loyalty.

Delivered great remote customer care, handling client concerns and problems with expertise and precision.

Security Guard Securitas Security Services USA, Inc. February 2016 – March 2020

Safeguarded company property and staff, ensuring a secure environment by actively monitoring for signs of crime and swiftly taking lawful action when necessary.

Documented unusual occurrences with keen attention to detail, promptly reporting suspicious incidents to ensure safety and compliance.

Conducted routine patrols of buildings and monitored surveillance equipment, maintaining a vigilant watch to prevent security breaches and ensure constant protection.

Utilized first aid and CPR training to respond to emergencies, providing immediate assistance when required and contributing to a safe work environment.

Sanitation Worker City of Newark Division of Sanitation April 2018 – October 2018

Ensured cleanliness and efficiency by overseeing trash collection, treatment, and disposal while following to safety and sanitation guidelines.

Keep detailed records of daily activities to ensure compliance with municipal requirements and contribute to a well-organized workflow.

Collaborated with team members to keep public places clean and orderly, helping to create a healthier and more efficient community atmosphere.

Used a variety of hand tools and equipment to expedite sanitation procedures, increasing production and operating efficiency.

Assistant Project Coordinator Newark Renaissance House August 2016 – September 2017

Assisted in transforming project visions into actionable plans by breaking down projects into manageable tasks, ensuring smooth and efficient execution.

Coordinated communication between team members and stakeholders, fostering collaboration and ensuring that project objectives and deadlines were consistently met.

Managed project timelines and resources, contributing to the successful completion of projects while maintaining a high level of organization.

Supported project oversight by tracking progress and resolving issues as they arose, ensuring a seamless flow of operations and maintaining project momentum.

Security Officer S.A.F.E. Management January 2014 – February 2015

Ensured the safety of buildings and staff via frequent inspections, equipment monitoring, and security supervision, giving piece of mind in addition to standard security measures.

Maintaining a safe environment, reacting quickly to possible threats, and following to stringent security rules all helped to prevent incursion and maintain order.

Maintain continual alert when answering calls and detecting indications of intrusion, guaranteeing safety and order at all times via efficient communication and prompt response.

Used knowledge of safety processes to offer complete security, resulting in a safer environment and fewer security incidents.

EDUCATION

Accounting and Business/Management Essex County College 2014

Completed coursework in financial accounting, budgeting, marketing, and organizational behavior. Developed analytical and critical thinking skills through case studies and hands-on projects.

Accounting Argosy University Chicago 2011 – 2014

Gained expertise in financial accounting, auditing, taxation, and managerial accounting. Applied knowledge through case studies and practical exercises.

Diploma, Fashion, Art, and Business Weequahic High School 2005 – 2009

Focused on fashion design, business, and creative arts, with coursework in marketing, merchandising, and entrepreneurship.

CERTIFICATIONS & LICENSES

Bartending for Beginners, Typsy Issued June 2024 – Expires July 2027

General Transcription 101, Daily Transcription Issued February 2024

Legal Transcriber 205, Daily Transcription Issued February 2024

Subtitling & Captioning 215, Daily Transcription Issued February 2024

Security Guard/Armed Security Guard, Sora Class Issued December 2023 – Expires December 2025

Diploma in Effective Bookkeeping and Payroll, Alison Issued September 2023

45-hour Basic Income Tax Course, Liberty Tax Issued December 2019

NRA Basic Pistol Course, NRA Certified Instructor Issued May 2015

Work Readiness Program, Dept. of Economic Development Issued October 2013

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