Customer Service, problem solving, team player.
Resume:
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Jodihan Morrison
PROFESSIONAL SUMMARY
Goal-oriented professional proficient in leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and boost team productivity. Effective team player successful at collaborating with coworkers to promote engaged, empowering work culture. Recognized for excellent performance, punctuality and delivering outstanding customer service.
PROFESSIONAL EXPERIENCE
Customer Relations Representative
Unicomer Jamaica Ltd, Feb 2022-May 2025
• Liaise with IT and HR departments to resolve daily system issues affecting staff operations
• Audit customer service calls and provide coaching and constructive feedback to agents
• Assign daily outbound tasks and monitor completion to ensure team productivity
• Act as the first point of contact for agents facing personal or work- related challenges, and escalate concerns to the management team as needed
• Assist on Help Desk (answer email from customers and other branches and departments)
• Assist with incoming calls from customers with inquiries on product orders and account balances.
• Maintain accuracy of all data and verify the same for all customer services. Analyse customer issues, assist and resolving accordingly SECURITY SUPERVISOR
Knight Hawk Security, British Virgin Islands, Aug 2017- July 2019
• Oversaw team of up to 5 security officers and managed administrative duties, including resolving employee disputes, coordinating work schedules and reporting to manager.
• Completed full building and grounds patrol every hour to spot and investigate concerns.
• Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
• Wrote detailed reports on accidents, theft, presence of unauthorized persons and rare incidences.
CASHIER/KITCHEN ASSISTANT
B&E Caterers, St. Catherine, Dec 2015- Aug 2016
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Answered questions about restaurant policies and concerns to support positive customer experiences
• Prepared cooking supplies, ingredients and workstations during opening and closing hours to maximize efficiency.
CASHIER
Golden Girls Restaurant and Lounge, Dec 2012- Aug 2015
• Coached and mentored 6 new team members on cash register operations
KEY COMPETENCIES
********@*****.***
St. Catherine
CORE COMPETENCIES
Strong Leadership
Cash register operation
Accurate money handling
Inventory management
Conflict resolution
Impeccable customer service
Collaborative teamwork
Analytical and critical thinking
Excellent time management
Microsoft Office proficiency
EDUCATION
Excelsior Community
College
Bachelor of Science Business
Administration (Management and
Finance) (Sep 2023- Current)
Heart Trust NTA
Customer Service level 2 Pending
certificate collection
(Feb 2025)
NORTH CARIBBEAN
UNIVERSITY
Introduction to Hotel Operations
Management (Apr 2021- Jul 2021)
Mona School of Business
and Management
Digital Foundations and Data
Fundamentals (2021)
WAFIF ACADEMY OF
EXCELLENCE
(Sep 2014- Jun 2016)
BURMAR EDUCATION
INSTITUTE
(Sep 2013- Jun 2014)
BOG WALK HIGH SCHOOL
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• Applied strong leadership talents and problem-solving skills to organize workflows in the absence of manager.
• Increased sales by sharing knowledge on menu items and encouraging customers to purchase additional sides.
• Oversee inventory activities, including supplies monitoring, restocking goods, and placing purchase orders to maintain adequate stock levels.
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(Sep 2005- Jul 2010)
Attained five (5) CSEC subjects
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