Customer Service Inventory Control

Jerry L. Railsback

**** ********* ** *******, ** 76549

Cell: 425-***-**** Email: *****.*********@*****.***

Professional Summary

Dedicated and results-driven leader with over 20 years of customer service and operations experience, including over a decade in grocery and retail environments. Proven ability to lead diverse teams, manage high-volume inventory, and maintain compliance with corporate standards. Experienced in driving sales, enhancing customer satisfaction, and supporting store operations—ideally positioned for an Assistant Store Manager role at Aldi.

Core Competencies

- Grocery Operations & Merchandising

- Team Leadership & Staff Training

- Inventory Control & Loss Prevention

- High-Volume Store Management

- Customer Experience & Service Excellence

- Compliance, Safety, and Food Standards

- Budgeting, Forecasting & KPI Tracking

- Proficient in retail software systems (PAM, SMORE, Store OPS, Kronos)

Professional Experience

Whole Foods Market

Associate Store Team Leader / Interim Store Support Leader / Team Trainer

Various Locations 10+ Years

- Led store operations including inventory, merchandising, and customer service in multiple departments.

- Supervised and trained up to 120 team members, promoting high standards of cleanliness, safety, and efficiency.

- Achieved 100% training compliance and optimized staff performance using KPI metrics and store processes.

- Acted as Interim Leader for Store Support; ensured financial accuracy, proper scheduling, and process compliance.

- Consistently modeled leadership principles and promoted teamwork aligned with company core values.

Toyota Dealerships

Fixed Operations Manager / Service Manager / Parts Manager

Various Locations

- Managed daily operations across service and parts departments with a strong focus on customer satisfaction.

- Oversaw inventory control, employee scheduling, budgeting, and customer service.

- Developed and enforced policies and procedures, aligning with company and industry standards.

Education & Certifications

- Everett Community College – Personal Training

- Diablo Valley College – Culinary Arts

- John Swett High School – Graduate

- Serve Safe Food Manager Certification

- Introduction to Leadership, Whole Foods Market

- Certified Team Trainer, Whole Foods Market

Contact this candidate