Jira Administrator

SARTAJUDDIN MOHAMMAD

A T L A S S I A N A D M I N I S T R A T O R

P 630-***-**** E ***************@*****.*** L Anywhere in India J Immediate Joiner SUMMARY

EDUCATION

* ***** ** ********** ** IT Software Industry and expert in Atlassian Tools Jira, Jira Align, Jira Service Management, Confluence, Crowd, DevOps tools

– Bit bucket, Jenkins and AWS, Linux, Groovy Scripting, REST API, TestRail, Polarion and Service Now.

Expert in Atlassian Jira Tool Administration

Working experience on Atlassian Cloud and as well as on premises Server

& DC instances.

Experience in creating and customizing the Jira projects (Scrum, Kanban, Work management and Service Management) end to end as per end user request.

Strong experience in customization of Issue types, Screens, workflows, Fields, Permissions, notification, Issue security and priority schemes.

Good experience in managing users and groups which are hosted on Jira internal server and also external like Crowd and Azure AD.

Manage the integration between Jira Align and Jira to ensure seamless data flow and consistency across both platforms.

Configure and maintain the Jira connector to ensure smooth synchronization between Jira and Jira Align, including handling custom field mappings, project settings, and workflows.

Manage and resolve issues related to sprint synchronization between Jira and Jira Align, ensuring accurate tracking of progress and alignment across teams

Extensively worked with GIT in Creating the repositories

Good at integrating GIT to Bit-Bucket repositories, Creating the projects and cloning the repositories

Extensive experience in integrating Jira with Confluence, Jira Align, Crowd, Bitbucket and other applications such Github, Smartsheet and AzureDevops.

In Jira integrated and Migrated with Testing Management Tools like Xray, Qmetry and TestRail.

Mentor, coordinator and leadership roles in creation and execution of Software implementation

Experience in installing plugins on Atlassian tools like JIRA and Confluence

Good in Advanced work flow in Jira with Condition, Validation and post functions

MCA from JNTU with 82% - 2018

KEY SKILLS

JIRA

CONFLUENCE

JIRA ALIGN

BITBUCKET

GIT

GITHUB

CROWD

JIRA SERVICE MANAGEMENT

SERVICENOW

JENKINS

AZURE AD

TESTRAIL

POLARION

XRAY

QMETRY

SCRIPT RUNNER

2FA

ISSUE TEMPLATES

EAZYBI

JEDITOR

JSU

TEMPO

STRUCTURES

GROOVY SCRIPTING

REST API

TESTING TOOLS MIGRATION

Implemented Groovy Scripting in ScriptRunner to create Scripted custom fields

Good Exposure in AWS building systems using EC2

Assisted Scrum team in preparing the Sprint backlog.

Experience providing training to development teams on how to track, plan and analyze using JIRA.

MIGRATION

UPGRADATION

PLUGIN INSTALLATION

LINUX / WINDOWS

APPLICATION LINKS

SPACE CREATION

CHILD PAGE CREATION

LOCAL & GLOBAL PERMISSIONS

CREATION OF REPOSITORIES

INTEGRATION WITH GIT/GITHUB

PLUGIN INSTALLATION

JIRA ADMIN

JIRA ADMINISTRATION

JIRA CONFIGURAION

JIRA PROJECT CLEANUP

AGILE IMPLEMENTATION

SCRUM/KANBAN

WORKFLOW OPTIMIZATION

CUSTOM WORKFLOWS

CUSTOM

ISSUETPES/SCREENS/FIELDS

CUSTOM PERMISSION SCHEMES

DASHBOARD CREATION

USER SUPPORT

SYSTEM INTEGRATION

PERFORMNCE MONITORING

BULK IMPORT (CSV)

JQL

WEBHOOKS

API INTEGRATIONS

AWARDS

RECEIVED “GREAT JOB”

APPRECIATION REWARD FROM

THERMOFISHER

RECEIVED CLIENT APPRECIATION

AWARD

RECEIVED SPOT AWARD IN HCL

PROFESSIONAL EXPERIENCE

Nov 2024- June2025

Worked as Senior Jira Administrator from Vaisesika Consulting Pvt Ltd

Dec 2020- Nov 2024

Worked as Senior Technical Lead from HCL Technologies Pvt Ltd

May 2019- September 2020

Worked as Jira Administrator from Accenture

WORK EXPERIENCE

Project #1

Client Thermofisher Scientific

Team Size 6

Duration 2024 -2025

Description:

Thermo Fisher Scientific is a global leader in scientific products and services, including analytical instruments and laboratory reagents. The company supports life sciences research, diagnostics, and analytical challenges across various industries. With a strong presence in India, Thermo Fisher operates key manufacturing facilities and is recognized for excellence in the pharmaceutical and biotech sectors. Its mission is to make the world healthier, cleaner, and safer through innovative solutions Roles & Responsibilities

Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.

Designed, implemented and supported an integration solution between the Jira, Smartsheet applications to share tickets across global time zones.

Gather requirements for business processes, and determine ways to optimize/improve

Configure complex workflows and screen, field, security, and notification schemes

Develop metrics dashboards and advanced filters in JIRA.

Develop & maintain custom JIRA workflows based upon business requirements

Created custom permission schemes, notification schemes, screens, and similar configuration changes on a project-by-project basis.

Provided User Management and support for local and remote users, manage system access across groups to ensure compliance, and maintain best practices.

Worked on migrating projects from one instance to another instance and migration of issues using CSV Export/Import feature.

Creation of new Jira Projects based on Business requests.

Responsible for creating new users and groups in Jira Managing Issue type screens

Responsible for creation of custom workflows

Managing Jira – Issue Types with specified custom fields

Created and modified Jira workflows including project workflows, filed configurations, notification schemes

Manage the integration between Jira Align and Jira to ensure seamless data flow and consistency across both platforms.

Configure and maintain the Jira connector to ensure smooth synchronization between Jira and Jira Align, including handling custom field mappings, project settings, and workflows.

Manage and resolve issues related to sprint synchronization between Jira and Jira Align, ensuring accurate tracking of progress and alignment across teams

Project #2

Client Xperi

Team Size 6

Duration 2022 -2024

Description:

The project aims to explore and implement innovative ways of integrating media and digital technology to enhance user experiences, streamline communication, and revolutionize the entertainment industry. The focus will be on leveraging cutting-edge technologies to create interactive and immersive content, revolutionize media distribution, and optimize advertising strategies. Roles & Responsibilities

I have created and managed Jira Projects, Workflows, Custom Fields, Notification Schemes, Permission Schemes, Screens, and Issue Types.

I’ve configured and maintained Security Schemes and various Jira project

Performed bulk operations on issues.

Developed both customized and team-specific dashboards to improve project visibility.

RECEIVED GOOD TEAM PLAYER

AWARD IN HCL

GOT NATIONAL LEVEL 1ST PRIZE IN

POSTER PRESENTATION

CERTIFICATIONS

AGILE WITH ATLASSIAN JIRA

CONFLUENCE

VERSION CONTROL WITH GIT

My responsibilities included developing applications using custom fields, workflows, and permission schemes, as well as tracking issues and service requests to ensure timely follow-up and resolution.

I created and shared JQL filters, integrating them into dashboards using gadgets, and worked closely with clients to gather requirements and translate them into user stories in Jira.

I trained end users and authored team-specific manuals hosted in Confluence.

I contributed to Agile project delivery by configuring Scrum and Kanban boards, columns, filters, and sprint reports.

I led the testing tool migration within Jira, including data transformation and post-migration validation.

I have experience migrating projects and issues between Jira instances using CSV export/import.

Upgrading Jira from version 9.4.2 to 9.12.10,

Evaluated new plugins, analyzed Atlassian release notes, maintained backups, and resolved application performance and configuration issues.

On Confluence, I managed users, space-level permissions, and page-level restrictions.

while ensuring clear and accessible documentation. I am a strong team player with excellent communication skills.

I quickly adapt to new tools and technologies.

Project #3

Client TiVo Corporation

Team Size 7

Duration 2020 -2021

Description:

The project is centered on transforming how media and digital technologies are utilized to create more engaging and immersive user experiences. As part of this initiative, we successfully transitioned our test management framework from TestRail to Xray, laying the groundwork for improved quality assurance and collaboration. This shift supports our broader goal of reimagining content delivery, enhancing communication tools, and redefining entertainment through advanced technological integration and smarter advertising solutions. Roles & Responsibilities

Managed and administered Jira and Confluence environments to ensure reliability, performance, and security.

Customized Jira workflows, screens, permissions, and notification schemes based on evolving project needs.

Created and maintained structured Confluence spaces for documentation, knowledge sharing, and collaboration.

Handled user management, including onboarding, access control, and permission audits across Jira and Confluence.

Provided user support and training to improve adoption and effective use of Jira and Confluence tools.

Implemented Jira automation rules to streamline repetitive tasks and enforce process consistency.

Led the end-to-end migration project from TestRail to Xray as the primary migration lead.

Conducted detailed analysis of existing TestRail structures, including test suites, cases, plans, and run hierarchies.

Collaborated with QA leads, testers, and developers to gather requirements and identify gaps in test process alignment.

Designed the migration strategy and timeline, including risk assessment and rollback plans to minimize business impact.

Mapped TestRail fields and metadata to corresponding Xray structures, ensuring data consistency and traceability.

Built custom migration scripts and automation tools to export data from TestRail and import it into Xray.

Ensured migration of attachments, comments, and execution history where possible to preserve test context.

Validated test data post-migration through checksum comparisons, sampling, and stakeholder walkthroughs.

Created and executed a comprehensive UAT plan to validate the new Xray setup across multiple projects.

Addressed migration errors, data mismatches, and configuration issues during iterative test runs.

Optimized Xray configurations, including custom fields, test sets, and test execution views, based on team feedback.

Developed and delivered training sessions, step-by-step guides, and FAQs to support a smooth user transition.

Provided ongoing support post-migration to monitor adoption, resolve issues, and refine workflows.

Created Confluence documentation for the entire migration lifecycle, including decision logs and lessons learned.

Worked with internal audit and compliance teams to ensure that the migrated test management data met governance standards. Project #4

Client Johnson & Johnson

Team Size 5

Duration 2019 -2020

Description:

At Johnson & Johnson, led the enterprise-wide customization and integration of Jira and Confluence into pre-existing business systems to improve collaboration, project tracking, and reporting efficiency across multiple departments and global teams. Designed and implemented seamless integration between Jira and Smartsheet to enable real-time ticket synchronization across global time zones, ensuring consistent project visibility and workflow continuity.

Roles & Responsibilities

Creating project portfolio level in that issue types, workflows, screens, fields, permissions, notification.

Creating project Automation by using different conditions and actions.

Project migration from one instance to another instance.

Creating document procedures that helps the team on continued the process.

Creating the new project based on the requirement of the client.

Providing the dashboards, boards and filters.

changes to realize greater efficiency, productivity, and reliability in a fast- paced product development environment

Developed advanced JIRA workflows and permission scheme, notification schemes, Screen scheme.

Work with development and leads to review testing approaches and ensure solutions support enterprise goals

Work with management, developers, quality engineers, and product managers to gather requirements and define workflow for a new project, then implement in JIRA.

Responsible for user management, security, configuring fields and screens, configuring workflows.

Evaluate, Install, and configure various JIRA plug-ins systems based on the requirement.

Create custom fields and configure to use it in different Field Configuration and Screen.

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