Customer Service Talent Acquisition

Alaina Leland

*************@*****.*** 202-***-****

Washington, DC

PROFESSIONAL SUMMARY

Dynamic and customer-focused professional with over 13 years of diverse experience in customer service, retail management, and talent acquisition. Adept at managing front office operations, handling administrative tasks, and delivering exceptional guest experiences. Skilled in team leadership, problem solving, and creating a welcoming atmosphere for clients and staff.

WORK EXPERIENCE

Assistant Store Leader at Amazon Fresh, LLC, Bethesda, MD 01/2022 – Present

•Assist store manager and team members in the achievement of a favorable customer shopping experience through great store conditions and customer service

•Assist in leading teams in the planning, implementation, and execution of merchandising and operating initiatives

•Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans

•Drive sales working with team members to maximize sales and profits, reduce shrink and improve each department's contribution

•Utilize team to ensure store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans

•Serve as liaison providing feedback to store manager, area manager, and above on the effectiveness of plans

•Assist the store leader in staffing, reducing turnover, increasing retention and store operations

•Physical demands include but are not limited to, standing and walking 100% of the time, lifting, pushing, pulling, bending, twisting, climbing stairs, step stool, and ladder

•Assist with the management of labor and supply costs to meet customer service and financial targets

•Provide knowledgeable assistance to customers, addressing inquiries and offering product recommendations to enhance their shopping experience

Assistant Instructor at Coyaba Dance Theater, Washington, DC 02/2011 – Present

•Collaborate closely with choreographers to perfect and adapt dance routines, demonstrating creativity and attention to detail

•Teach and mentor dance students, fostering a supportive and educational environment

•Maintain high levels of physical fitness and technical proficiency, contributing to the overcall success of performances and projects

Talent Acquisition Specialist at Connekt Worldwide, Washington, DC 06/2019 – 01/2020

• Managed recruitment processes, including identifying staffing needs, interviewing candidates, and selecting the best-fit applicants

•Conducted new employee orientations to ensure smooth onboarding and integration into the company culture

•Provided comprehensive information about job roles, policies, and benefits, enhancing transparency and employee satisfaction

Key Holder at Rugged Wearhouse, Washington, DC 11/2016 – 11/2018

• Opened and closed the store, handled cash management, and ensured secure handling of deposits

• Provided exceptional customer service, greeted customers, and assisted with their shopping needs

• Oversaw store operations during shifts, maintaining an organized and efficient work environment

Assistant Manager at Dollar Tree, Inc., Washington, DC 11/2015 – 01/2017

• Managed the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising

• Performed all opening and closing procedures

• Implemented all operational and merchandising direction that is communicated from the Store Support Center

• Maintained a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers

• Assisted in the realization of the stores maximum profit contribution

Protected all company assets

• Maintained a high level of good customer service

KEY SKILLS

•Front Office Management

•Customer Service Excellence

•Team Leadership and Supervision

•Administrative and Clerical Support

•Inventory Management

•Cash Handling and Financial Transaction

•Problem-Solving, Conflict Resolution, and Effective Communication

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