Security Analyst

Tyrik Lofton

Eddystone, *****, PA 484-***-**** ********.***@*****.***

SUMMARY

Associate Security Operations Analyst with over 10 years of IT experience, specializing in system configurations and technical support. Demonstrated success in executing Windows 11 migrations, optimizing hardware installations, and enhancing operational workflows. Experienced in incident response and vulnerability management, effectively contributing to a more robust cybersecurity posture. Brings strong problem-solving skills and a collaborative approach to support critical security operations.

EDUCATION

University of Arizona Global Campus Sep 2021 - Present

Bachelors, Information Technology

SPRINGBOARD May 2024 - Jun 2025

Certificate of Completion

• Achievements: CYBERSECURITY

WORK EXPERIENCE

VANGUARD Jan 2025 - Present

TECHNOLOGY ENGINEER Malvern, USA

• Coordinated Windows 11 migrations while evaluating potential security impacts to ensure seamless transitions and operational readiness.

• Delivered 1st and 2nd level support for crew members, promptly addressing technical issues and contributing to overall system stability.

• Managed security incident and service requests via the ServiceNow ticketing portal, ensuring timely resolutions and adherence to security standards.

• Configured new laptops for incoming crew members, reinforcing secure endpoint setups and enhancing operational preparedness.

• Engineered and installed PC towers for workstations, optimizing hardware performance and maintaining compliance with internal security policies.

• Collaborated across departments on special projects to cultivate cross-functional partnerships and support secure technology deployments.

MILNER, INC. & ELWYN, MONARCH Aug 2024 - Dec 2024

PROJECT PRINTER TECHNICIAN USA

• Installed, supported, and managed high-powered scanners and printers, ensuring optimal functionality and adherence to security protocols where applicable.

• Updated PCs, Epson printers, and Zebra scanners with proprietary software, maintaining operational standards and mitigating potential vulnerabilities.

• Assisted associates in leveraging hardware and software for digitization projects, promoting secure workflows and efficient operations.

• Diagnosed and repaired components of high-powered units, minimizing equipment downtime and preemptively addressing system vulnerabilities.

• Resolved technical issues promptly, contributing to a smoother operational environment and improved security incident response.

• Documented tickets through ServiceNow for hardware replacements, ensuring accountability and expediting resolution of potential security concerns.

DDP, LLC Jan 2024 - Aug 2024

IT SUPPORT, A/V TECHNICIAN Chester, USA

• Installed computer equipment, audio, and video components for photo tower setups, enhancing production capabilities.

• Troubleshot and updated photo pro software to guarantee optimal performance.

• Established communication channels for conference calls, enhancing virtual collaboration.

• Installed and managed laser photo printers, improving both quality and speed.

• Maintained detailed logs in Excel for efficient tracking of equipment and maintenance activities.

• Provided support as necessary, ensuring rapid resolutions to technical challenges.

WAWA, INC.

Nov 2022 - Jul 2023

SYSTEMS COORDINATOR Media, PA, UNITED STATES

• Interfaced with engineers, business solutions architects, the OCC, and external vendors to facilitate project pilots and rollouts involving IT hardware and software, making recommendations to eliminate roadblocks.

• Employed Windows Server to deploy jobs across various devices, enhancing overall system efficiency.

• Cultivated strong relationships with customers, business partners, and associates, effectively managing daily operations alongside external partners.

• Assisted in developing technical, business, and economic feasibility assessments for new initiatives, providing insightful analysis and metrics on project status.

• Identified resources and execution steps necessary for project initiation and coordinated activities in collaboration with team members.

• Established effective communication pathways with field engineers and vendor partners to ensure smooth operations.

• Managed, escalated, and resolved complex issues by fostering cooperation between internal IT teams and external business partners.

• Provided strategic vision concerning existing technologies and processes, ensuring consistency and efficiency across operational functions.

• Ensured adherence to IT standards, processes, and methodologies, tracking issues and identifying risks for appropriate escalation.

WAWA, INC.

Dec 2014 - Nov 2022

SYSTEMS INSTALLATION TECHNICIAN Media, PA, UNITED STATES

• Configured and programmed Snap servers for new stores, ensuring timely shipment to the TOLT GV warehouse prior to equipment staging.

• Collaborated with the network team to install switches and routers, enhancing connectivity.

• Registered access points in SolarWinds and Panorama for effective network management.

• Conducted quality assurance on IT equipment during remodels and new store setups, ensuring compliance with company standards.

• Supported the help desk department by backfilling daily tasks, maintaining operational continuity.

• Assisted with remodel store closings and equipment transportation, streamlining logistics.

• Oversaw equipment disposal processes with Morgan Industries, collaborating with CSS to ensure responsible disposal of all corporate IT assets.

• Rendered technical support to stores experiencing difficulties, providing rapid interventions.

• Managed store support equipment at the T&C warehouse to ensure operational readiness.

• Installed new computer hardware as requested, facilitating upgrade processes. SKILLS

• Technical Skills: Service Now Ticketing Portal, Solar winds, Panorama, Windows Server, SIEM, NMAP, Wire Shark, Microsoft Applications, Image View

• Cybersecurity & Security Operations: Security Policy Development, Security Audits, Cybersecurity, Vulnerability Analysis

• Soft Skills: Analyzing Problems, Team Leadership, Communication, Troubleshooting, Team Collaboration, Customer Service, Management, Coordination, Organization, Risk Assessment, Negotiation, Adaptability

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