Help Desk Security Analyst

Tyrik Lofton, Cyber Security Analyst

Eddystone, *9022, PA, 484-***-****, ********.***@*****.***

SUMMARY Dedicated Cyber Security Analyst with nearly 11 years of experience in technology engineering and IT support. Skilled in incident response, security protocols, and hardware troubleshooting. Successfully led a team for Windows 11 migrations at Vanguard, enhancing operational efficiencies. Recognized for providing robust support while minimizing downtime and ensuring security standards. Eager to leverage technical expertise to bolster the security posture of future employers, ensuring swift incident resolution and proactive risk management.

WORK EXPERIENCE

01/2025 – Present TECHNOLOGY ENGINEER, VANGUARD MALVERN, USA Led a small team for Windows 11 migrations, ensuring seamless transitions and minimal disruption to operations.

Provided first and second level support to crew members, enhancing user experience and resolving technical issues efficiently. Responded to incidents and requests in the ServiceNow ticketing portal, maintaining service continuity and satisfaction.

Configured new laptops for incoming crew members, streamlining onboarding processes.

Engineered images and installed PC towers for workstations, optimizing performance and reliability.

Collaborated with various departments on special projects, fostering cross- functional teamwork and innovation.

08/2024 – 12/2024 PROJECT PRINTER TECHNICIAN, MILNER, INC. & MONARCH

ELWYN, USA

Installed, supported, and managed the Image View high-powered scanner and printer, ensuring operational efficacy.

Updated PCs, Epson printers, and Zebra scanners with proprietary software, enhancing functionality and performance. Supported associates during their use of hardware and software for digitalization projects, facilitating successful implementation. Diagnosed and repaired any components for the high-powered unit, minimizing downtime and enhancing reliability.

Resolved issues efficiently, significantly reducing operational interruptions. Logged tickets through ServiceNow for any hardware replacements, ensuring accountability and tracking.

06/2024 – 08/2024 IT SUPPORT, VIDEO AND AUDIO TECHNICIAN, DDP, LLC CHESTER, USA Installed computer equipment, audio, and video components for photo tower, facilitating high-quality multimedia productions. Troubleshot and updated photo pro software, ensuring seamless operations.

Established communications for conference calls, enhancing collaborative efforts.

Installed and managed laser photo printer, maintaining high standards of print quality.

Maintained logs in Excel, ensuring accurate tracking of equipment and usage.

Provided support as needed, contributing to team success and customer satisfaction.

01/2024 – 06/2024 IT SUPPORT, DDP, LLC CHESTER, USA Created tickets and escalated to the appropriate team utilizing ServiceNow, enhancing issue resolution processes.

Imaged laptops for new employees, ensuring a rapid and efficient onboarding experience.

Troubleshot and aided associates with technical support, promoting productive work environments.

Educated associates on the latest security protocols, enhancing organizational security posture.

Backed up and restored devices as needed, safeguarding critical data. Configured new mobile devices for employees, streamlining communication and productivity.

11/2022 – 07/2023 NEW STORE SYSTEMS

COORDINATOR, WAWA, INC.

PENNSYLVANIA, UNITED STATES

Interfaced with engineers, business solutions, architects, the OCC, and external vendors to facilitate project pilots and rollouts involving IT hardware and/or software. Recommended solutions to help the team overcome obstacles and ensure successful implementations. Utilized Windows Server to deploy jobs to various devices, enhancing operational efficiency.

Maintained productive relationships with customers, business partners, and other business associates, ensuring collaborative success. Assisted in developing technical, business, and economic feasibility assessments for new initiatives, providing analysis and metrics on project status.

Identified resources and steps needed for execution, developing plans in consultation with appropriate team members, initiating projects, and coordinating activities.

Established working relationships with field engineers and vendor partners to maintain clear communication paths.

Managed, escalated, and resolved complex issues, facilitating issue resolution between internal IT teams and external business partners to ensure effective personnel utilization.

Provided vision concerning existing technologies, process improvements, and supported operational functions to ensure consistency, efficiency, and currency.

Ensured IT standards, processes, and methodologies were followed, tracked issues, identified risks, and escalated as appropriate. 12/2014 – 11/2022 SYSTEMS INSTALLATION TECHNICIAN, WAWA, INC.

PENNSYLVANIA, UNITED STATES

Configured and programmed all Snap servers for new stores, shipped to Tolt GV Warehouse prior to equipment staging date, ensuring timely deployment.

Collaborated with the network team to install switches and routers, enhancing network performance.

Registered access points in SolarWinds and Panorama, maintaining network functionality.

Performed remodel and new store QA's of IT equipment, ensuring installation integrity.

Backfilled and supported the help desk department with daily tasks, promoting operational continuity.

Assisted with remodel store closings and equipment transportation, guaranteeing smooth transitions.

Managed equipment disposal processes with Morgen Industries and collaborated with CSS to dispose of all corporate IT assets responsibly. Supported any store-related technical difficulties, providing reliable solutions.

Managed store support equipment at the T&C warehouse, optimizing resource allocation.

Installed new computer hardware as requested, facilitating operational efficiency.

EDUCATION

05/2024 – 06/2025 SPRINGBOARD

Graduated, CYBERSECURITY

Remote

System Hardening

Desktop Virtualization

Small Lab Design

Zero-Trust Presentation

Technical Security Assessment

Software Test

Security Assessment

SOC Strategy Presentation

Computer Forensic Lab

Python for Cybersecurity

AWS PCI DSS

PowerShell for Cybersecurity

Social Engineering

The Software Development Lifecycle

Web Application Vulnerability

Remediations

Network scanning tools

Packet capture and log analysis

SIEM technology

IDS and IPS administration

Threat intelligence

Vulnerability assessments

Incident response

Digital Forensics

Kali Linux

IT Project Management

Host-Based Security

Network Security

Identity and Access Management

Security Assessment and Testing

Security Operations

08/2023 – Present University of Arizona Global Campus Information Technology

Remote

Bachelors in the Science of Information Technology SKILLS WIndows 10/11 MAC OS

Microsoft Office Programs Service Now Ticketing Portal Solarwinds Panorama

Windows Server Networking TCP/IP

Image View High Powered Scanner

Epson Printers Zebra Scanners

Laser Photo Printer Analyzing Problems

Team Leadership Communication

Interpersonal Skills Troubleshooting

Collaboration Organized

PCI Information Security

Vulnerability Assessment NIST

OWASP Service Now

Asset Management SIEM

CERTIFICATIONS

05/2025 – 05/2026 Security+, Comp TIA

06/2025 – 06/2028 Certified in Cybersecurity, ISC2

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