Customer Service Data Entry

Layla Ghajarieh

**** ***** ******** ****., *** #C1, North Olmsted, OH, 44070, Main 440-***-**** •

****************@*****.***

OBJECTIVE

A position in a results-oriented company that seeks an ambitious and career conscious person, where acquired skills

and education will be utilized toward continued growth and advancement.

EXPERIENCE

Howard Hanna Real Estate Services

Independent Real Estate Agent– Current

I served our communities as an Independent Real Estate Agent.

Independent Professional Truck Driver

Self-Employed Professional Driver 2019– Current

UBER & LYFT

Self-Employed Professional Driver 2015 – Current

I served our communities as a personal driver through Uber and Lyft platforms. In my 2 years of driving I have

maintained a High Rating average to ensure that I am able to continue my business providing my clients a safe, reliable

way of transportation. I was self-motivated to monitor best hours of operation to maximize my earnings. Maintained

vehicle records for end of year tax purposes.

Wells Fargo, Palm Desert, California

Personal Banker and Teller 2015 - 2015

My main tasks were to open accounts, originate loans, assure that our customer’s financial needs were being met, and

provide excellent customer service while maintaining a relationship with our customers. Skills practiced while

employed where: administration, organization of filing systems, use of electronic office equipment, handling phone

systems, data entry, and scheduling referral appointments. Demonstrated communication skills abilities, client relations,

customer service skills, responded to operating questions as required, and generation of reports for management. I also

served as a teller during my scheduled business hours to assist in opening and closing of the branch, high traffic times

that warranted a need for more assistance to our customers without a longer wait time. During my shift I would maintain

a cash drawer and maintained a no error balanced drawer.

Independent Scentsy and Velata Consultant

Bring value to the world by providing an industry-leading, family-friendly business opportunity selling creative, artistic,

high-quality products that warm the Heart, Enliven the Senses, and Inspire the Soul. Duties include but not limited to:

Provide customer service, sales and support, Inventory, relationship building, marketing, and commission based sales.

Sprint

Technical Support, 2011 – 2011

Provide in-house support to customers on operational or maintenance aspects of equipment and service related

problems. Prepare reports for analysis of product failure trends and service ability issues (better known as Trouble

Tickets). Work with advanced technologies in voice, data and media entertainment.

House Wife

House Wife, 2007 – 2013

As a house wife my responsibilities consist of managing a home-school with a preschooler, and a 3rd grader. I maintain

a planned daily schedule to keep our home/school organized. I maintain our household budget, banking, tax filing, day-

to-day expenses, and other long term financial matters.

US Cellular, Schaumburg, Illinois

Retail Wireless Consultant, 2007 - 2007

Respond to customer inquiries and process customer requests, including but not limited to name, address and rate

changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing,

roaming and service; and changes in vertical services. Assist with all functions within a retail store by complying with

U.S. Cellular policies and procedures.

AMCORE Bank, Schaumburg, Illinois

Commercial Sales Assistant, 2003 - 2007

I served as an administrator with over 4 years of professional experience. Skilled in all aspects of office administration,

organization of filing systems, use of electronic office equipment, handling phone systems, reception, data entry,

coordinating with staff, scheduling appointments, banking, and accounts receivable. Demonstrated communication

skills abilities, client relations, customer service skills, trained new personnel, responded to operating questions as

required, and the ability to produce in-depth reports. Supported managers in their sales efforts by giving them as much

freedom as possible from administrative and operational tasks/functions such as, but not limited to, ordering supplies

for several departments and containing cost at its’ lowest. Provided Top Quality Customer Service, and promoted a

team environment with my manager and co-workers. Experience gained through positions such as: Retail Sales

Assistant (RSA), Teller, Sr. Teller (Teller Supervisor), and Commercial Sales Assistant (CSA).

Verizon Wireless, Elgin, Illinois

Customer Service Representative, 2000 - 2002

Responded to a high volume of inbound customer calls; researched and resolved billing and service equipment issues

(technical support); provide information on products and services; and demonstrated commitment to customer service

by follow up calls, ensuring superior results. I was able to quickly analyzed customer concerns, and needs while

balancing company revenue concerns.

AMCORE Bank, Elgin, Illinois

Teller, 1999 - 2000

I ensured compliance with banking regulations. I operated a full-service teller window providing effective and efficient

customer service in a highly professional and courteous manner. Processed deposits, cashed checks, and balanced a

cash drawer.

SKILLS

I am a high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments. I

am known for being people-oriented, goal-directed, and creative. I have an effective planning and organizational skills.

I have an expertise in business administration, record keeping, planning, policies, procedures, researching, scheduling,

high volume cash handling, data Entry, proficient working knowledge of Word, Excel, Power Point, Act database, and

Email (Outlook, Yahoo, Gmail), Back and Front Office Operations, Knowledge of Office Equipment (Copier/Fax), and

related responsibilities to ensure productive operations.

EDUCATION

Hondros Real Estate Licensing School, 2024

Roadrunner Trucking School, 2019

Ashworth College, Human Resources, 2011

Elgin Community College, Business; Culinary Arts, 1997

Fremd High School, 1996

REFERENCES

Available upon request

Contact this candidate