It Manager
Resume:
CURRICULUM VITAE
FOR
MURADZIKWA PERSEVERANCE
7040B Western Triangle
Highfield
Harare
Telephone: +263-***-***-*** or +263-***-***-***
E-mail: ***************@*****.*** / ***************@*******.*** PERSONAL DETAILS
Date of Birth 03 June 1983
ID Number 75 – 347095 Q 75
Sex Male
Marital Status Married
Languages English, Shona, Ndebele
Nationality Zimbabwean
CAREER OBJECTIVES
I am a seasoned solution-oriented IT professional with more than 12 years of progressive experience designing and implementing cutting-edge, stream-lined technology systems for clients in the FMCG, financial services, manufacturing, retail, and aviation business sectors. My objective is to partner effectively with service teams and clients to isolate technology gaps and generate increased productivity through innovative systems implementations. Seeking a suitable challenging post in the Information Technology industry, particularly in the field of Infrastructure and Network Administration, IT Systems Support, Network Security and Project Management. MAJOR PROJECTS
Victoria Foods – Rollout of NavDynamics 2009 ERP from Navision 3.70b
Victoria Foods - Installation of WAN and LANs (Harare, Bulawayo, Gweru, and Mutare)
Aviation Ground Services – Cargospot ERP (Passenger and Cargo handling system) implementation.
Aviation Ground Services – Pastel Partner implementation.
Aviation Ground Services – DynamicsNav ERP implementation.
OK Zimbabwe – Dynamics 365 Business Central implementation.
Homelink – Loans Management & Accounting system implementation. MAJOR ACHIEVEMENTS
Implemented and administered Victoria Foods multi-site WAN which links the Harare HQ to branches in Gweru, Bulawayo, and Mutare LANs achieving more than 98% network services uptime.
Formulation and implementation of department policy documents (IT Policy, E-mail Policy, Internet Policy, and DRP)
Successfully coordinated the upgrade and implementation of the ERP Navision from Navision 3.70b to Nav Dynamics 2009 and carried out training programs in the newly implemented ERP solution.
Successfully coordinated the rollout of Cargo Spot (an Airline passenger and cargo booking system) at Aviation Ground Services.
Responsible for revamping and normalizing the IT operations at Aviation Ground Services by carrying out equipment upgrades, network infrastructure setup and upgrades, the introduction of network security measures, user training etc.
Introduced, implemented, and administered Helpdesk software systems and operations for the IT Department and trained users on how to use Helpdesk software.
Introduced, implemented, and administered Helpdesk software systems and operations for the IT Department and trained users on how to use the Helpdesk software QUALIFICATIONS
Period Institution Qualification
March 2018– 2021 NUST MBA
March 2005– Ap Midlands State University BSc Honours Degree in Information Systems PROFESSIONAL QUALIFICATIONS
Microsoft Certified:
- Azure Fundamentals
- Installation, Storage and Compute with Windows Server 2016
- Security, Compliance, and Identity Fundamentals
Cyber Security Certified ISC2
Certificate in Linux Administration University of Zimbabwe 2
Network Security Associate 2 NSE Institute
Certified Network Security Specialist ICSI
Certified Data Protection Officer POTRAZ
WORK HISTORY SUMMARY
COMPANY POSITION PERIOD
Homelink Pvt Ltd Senior ICT Officer (HOD) Feb 2023 to date Progroup Pvt Ltd ICT Officer (HOD) Feb 2021 to Feb 2023 OK Zimbabwe Pvt Ltd Systems Manager Nov 2016 to Jan 2021 Aviation Ground Services Systems Administrator (HOD) Feb 2011 to Oct 2016 Victoria Foods Pvt Ltd ICT Administrator May 2009 to Feb 2011 WORK EXPERIENCE
Feb 2023 to Date Senior ICT Officer Homelink Pvt Ltd Responsibilities :
Ensuring effective and efficient ICT service delivery to the organisation and management of ICT resources in delivering high quality service to all users.
Coordinating and supervising new installations, enhancements, or changes to IT systems.
Evaluating technology risks and developing, maintaining, and executing disaster recovery plans and backup procedures.
Designing, implementing, and reviewing user access control matrices to the various application systems in relation to job functions.
Alignment of IT infrastructure with current and future business requirements and to support the implementation of strategies set by senior management.
Responding to and addressing issues arising from internal and external audits.
Ensure compliance with internal and external information security requirements, maintain awareness of latest cyber-security threats and implementing security measures to minimize risk to information assets.
Ensuring adequate security to all information assets i.e. network infrastructure, hardware infrastructure, application systems and databases for the organization.
Ensuring availability of wired and wireless networks, LAN, WAN, Unified communications, multi-function devices & server environments across all 17 branches across the country.
Analysing the business requirements of all departments to determine their current and future technology and system needs.
Planning, installing, adapting, and maintaining all IT equipment on sites (computers, servers, printers, peripherals, internal networks, power systems, cabling, internet connections, and installations) following internal standards and procedures.
Managing Service Level Agreements with service providers for mission critical systems and ICT services and ensuring adherence by service providers.
Building of long-term and sustainable relationships with outside vendors for IT-related products and services.
Formulation, documentation, updating, and implementation of company ICT policies and procedures and ensuring all users are trained and have ready access to policy documents.
Coordination of the training and support of users in new applications/changes to the existing systems.
Maintenance and administration of corporate servers 2016, 2019, 2022 (Domain controllers, DHCP, Active Directory, E-mail, Anti-virus, Internet, Exchange and SAP) and implementation of upgrades and patches within schedules and as necessary.
Carrying out routine preventative maintenance, repairs, and upgrades of all corporate IT equipment, hardware, and software.
Formulation and presentation of departmental reports to senior management. Feb 2021 to Feb 2023 ICT Officer Progroup Pvt Ltd (Probrands, Prodairy and Probottlers) Responsibilities :
Designing and implementing short and long-term strategic plans and roadmaps to make certain infrastructure capacity meets existing and future requirements.
Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
Designing, implementing, and reviewing user access control matrices to the various application systems in relation to job functions
Evaluating technology risks and developing, maintaining, and executing disaster recovery plans and backup procedures.
Alignment of IT infrastructure with current and future business requirements and to support the implementation of strategies set by senior management.
Preparation of annual budgets for ICT services i.e., OPEX AND CAPEX.
Responding to and addressing issues arising from internal and external audits.
Ensuring compliance with internal and external information security requirements and maintaining awareness of latest cyber-security threats and implement security measures to minimize risk to information assets.
3
Represent the ICT department in cross-functional meetings and initiatives, advocating for ICT priorities and aligning technology strategies with organizational goals.
Overseeing the administration, continuous improvement, and the review of all business applications.
Communicate regularly with senior management and key stakeholders, providing updates on ICT projects, initiatives, and performance metrics.
Managing and coordinating all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software.
Researching and recommending the acquisition of networking equipment, hardware, and software.
Formulation and presentation of departmental reports to senior management.
Building of long-term and sustainable relationships with outside vendors for IT-related products and services.
Formulation, documentation, updating, and implementation of company ICT policies and procedures and ensuring all users are trained and have ready access to policy documents.
Coordination of the training and support of users in new applications/changes to the existing systems.
Maintenance and administration of corporate servers 2012, 2016, 2019 (Domain controllers, DHCP, Active Directory, E-mail, Anti-virus, Internet, Expedite, and SAGE Evolution) and implementation of upgrades and patches within schedules and as necessary.
Carrying out routine preventative maintenance, repairs, and upgrades of all corporate IT equipment, hardware, and software.
Nov 2016 to Nov 2021 Systems Manager OK Zimbabwe Pvt Ltd Responsibilities:
Handling the annual budget and ensuring cost-effectiveness for the IT department.
Evaluating the functionality of systems and continually working on improvements and conformance.
Management of technology upgrades, system changes, and IT projects.
Analysing and designing IT business processes for implementation within the portfolio and recommending identified alternative solutions to exploit new technologies and automation of systems.
Developing, maintaining, and overseeing standards, processes, protocols, procedures, and documentation related to area of responsibility ensuring compliance with statutory regulations.
Implementing system changes and administering access to systems and information utilizing approved information technology security policies, standards, and guidelines.
Performing system administration activities, which include coordinating and managing the purchasing, installation, and configuration of desktops, software, and related application software upgrades.
Design and implement short- and long-term plans to ensure ICT infrastructure meets existing and future capacity and capability requirements.
Contribute to the development and implementation of the ICT strategy, plans, and policies as a member of the ICT team.
Provide support to critical enterprise systems which include but not limited to ERP and POS systems, monitoring, and maintenance to ensure delivery of seamless service to both internal and external customers.
Defining and implementing policies to manage the platforms securely, including identity and access management, patching, and disaster recovery.
Coordinating the design, development implementation support, and optimization of infrastructure systems that enable the ICT function to support the business.
Assisting with defining and implementing ongoing IT-related training programs.
Developing and implementing business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
Formulation, documentation, updating, and implementation of company policies and ensuring ALL users are trained and have ready access to policy and procedure documents.
Interfacing with vendors and internal cross-functional teams to ensure on-time delivery of technical solutions, and compliance with prescribed processes through the Head Technical Operations.
Represent the ICT department in cross-functional meetings and initiatives, advocating for ICT priorities and aligning technology strategies with organizational goals.
Ensuring data protection and overall integrity through documented and tested backup strategies and disaster recovery plans.
Research new IT trends and technologies and determine the potential impact of future trends and technologies on the organization.
Feb 2011 to Oct 2016 Systems Administrator (HOD) Aviation Ground Services Pvt Ltd Responsibilities:
Development of IT departmental goals to achieve strategic objectives.
Carrying out routine preventative maintenance, repairs, and upgrades of all corporate IT equipment, hardware, and software.
Providing first line of support and training for ERP Cargospot (Airline Passenger and Cargo Management system)
Development, maintenance, and implementation of DRPs for all systems. 4
Maintenance and administration of corporate servers 2012 and 2016 (Domain controllers, DHCP, Active Directory, E-mail, Anti-virus, Internet, and Pastel Partner) and implementation of upgrades and patches within schedules and as necessary.
Ensuring compliance with all software licensing agreements. Managing and safeguarding software media-associated licenses.
Installation and maintenance of all operating systems (Windows XP, 7, 8, 10 Server 2008, 2012, 2016, Linux Distributions
Formulation, implementation, and maintenance of ICT policies and best practice guides for the organization.
Ensuring security, availability, and continuity of data processing through sound access controls, backup procedures, and database recovery procedures.
Eliminate the possible existence of malicious software on the LAN & WAN through the implementation of enterprise antivirus solutions and network firewalls.
Liaison and consultation with business unit leaders and the provision of business solutions to meet respective business unit needs.
Continuous research and development on products and new technologies to ensure high standards are maintained.
Installation and support of security systems CCTV.
Networks administration (Installation, configuration, maintenance, troubleshooting, and repairs of computer network devices including cabling, switches, routers, LAN, WAN and WLAN, SAN setup.
Determination and allocation of adequate resources required for effective delivery of IT services. May 2009 to Feb 2011 ICT Administrator (HOD) VicFoods (Harare, Gweru, Byo, Karoi, and Mutare) Responsibilities:
Maintenance, repairs, and upgrades of all corporate IT equipment, hardware, and software.
User support and training in the use of new and existing systems (software, hardware).
Maintenance and administration of corporate servers (Domain controllers, DHCP, Active Directory, DNS, E- mail, Anti-virus,, and ERP Navision) and implementation of their upgrades within schedules and as necessary.
The formulation and implementation of ICT policies and strategic planning.
Budgeting for ICT projects, acquisitions, and development for the organization
Ensuring the security of data through sound access controls, backup procedures, and database recovery procedures.
Liaison and consultation with business unit leaders and the provision of business solutions to meet respective business unit needs.
Hardware and software inventory management
Continuous research and development on products and new technologies to ensure high standards are maintained.
Server Operating System installations, configurations, and continuous performance enhancements.
Installation and maintenance of operating systems, databases, and applications
Eliminate the possible existence of malicious software on the LAN & WAN.
Schedule preventative maintenance of all PCs and servers.
Determine and allocate adequate resources required for effective delivery of IT services.
Designing and troubleshooting the corporate LAN, WLAN, and WAN linking Harare, Gweru, Byo, and Mutare.
Securing the corporate network (LAN and WAN) from internal and external threats (Network security).
Providing first line of support and administration of the company ERP System (NavDynamics 2009) and effecting sound access control systems and their enhancements to fit changing business needs.
Coordination of department projects (New systems implementations, upgrades, and improvements of existing ones, etc.)
SKILLS
Ability to work well under pressure, Problem-solving, Decision-making, Time management, Attention to detail, Project management skills, Customer service and interpersonal skills, Self-development skills, management and leadership skills, Network administration, Network Security, Database Management, Microsoft Server Technologies (DHCP, DNS, WINS, AD, IIS, RDP, PDC), Server Hardening, IT security, ERP rollout, training, support and administration, Helpdesk administration, User support, IT equipment maintenance, repair update and upgrades, Azure, Policy, procedures and compliance, DRP, BCPs, CCTV, VOIP, Virtualization, MS 365 admin REFEREES
Farai Marwira Finance Director Aviation Ground Services 077-***-**** ********@*****.*** Eve Muguza Group I.T Manager C.FI Holdings 077*-***-*** *********@*****.*** S Magombedze I.T Manager Zimnat Life Assurance 074 079 016 *.**********@*****.*** Remigio Nenzou Finance Director Victoria Foods 0-774-***-*** ******@*****.***
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