Collections Analyst Inbound Calls

ALAN K. KING

**** ***** *** ******, ** ***** 240-***-**** **********@*****.***

Profile

Excellent organizational and prioritizing skills and ability to multi-task and complete quality work in a timely fashion. Exceptional team player with superior communication skills and ability to work in a fast-paced production environment.

Motivated, hard worker able to maintain composure in a fast-paced environment Professional Experience CREDIT & COLLECTIONS ANALYST

Quikrete Companies – Johns Creek, GA 7/2019 – 6/2024 Commercial collector for 57 nationwide construction plants. Contacted plants via email & phone regarding the resolution or status of past-due accounts Forwarded accounts for collection agency processing if unable to resolve Created monthly Excel ledger for all plants for management regarding the current status of past due accounts over 90 days.

Trained new employees on collections & credit protocols for the department. Released orders for accounts in good standing to receive products from plants. COLLECTIONS MANAGER

Dallas Financial & Associates – Stone Mountain, GA 4/2018–7/2019 Managed 12 employees and everyday collection activities Trained new employees on FDCPA rules & office procedures. Handled dialer operation of approximately 10,000 inbound calls. Took supervisor & management escalated debtor calls needing resolution. Created daily spreadsheet for the owner regarding productivity for each employee, office goals & monthly projections

Processed all credit card payments and EFT’s over $500. Sent all 10-day demand letters as well as arrangements for payment letters to all debtors. Distributed all accounts to collectors and removed resolved accounts. MEDICAL COLLECTOR

Hollis Cobb & Associates – Duluth, GA 7/2017–2/2018 Collected past due medical bills for various Wellstar Hospitals Executed a minimum of 200 calls per day inbound & outbound Arranged payment plans with patients or responsible parties. Worked with the insurance department to update new insurance information for patients. Arranged payments and settlements with attorneys and law firms. Collected on account balances from $25-$20,000

Handled patient complaints regarding billing disputes to payment issues. ALAN K. KING

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MID BALANCE COMMERCIAL COLLECTOR

Allen Maxwell & Silver – Englewood Cliffs, NJ 7/2012 - 8/2016 Collected past-due mid-balance commercial accounts Executed 120 Outbound calls daily.

Received Inbound calls from debtors to arrange payments and collect the outstanding balance in full. Communicated with clients to explain the status of accounts and to negotiate settlements. Resolved complaints and disputes.

Skip traced using Manta, Merchant Circle, Google, and Secretary of State. Managed and exceeded monthly quota for 3rd and 4th quarters since 2012 Clerical duties included filing, faxing, copying, and answering phones. Created office spreadsheets daily using Microsoft Office Excel. Handled account balances from $1000-$150,000.

Received and took collection calls from debtors regarding past-due accounts. Made arrangements for payments on delinquent accounts. Re-established credit-worthy collection accounts based on payment arrangements status. Skills Summary Education 1981-1983 Teaneck High School Teaneck, NJ

High School Diploma

Skip tracing abilities- Accurint, YP, Manta & TLO

Excel- SUM, COUNT, LEN, MID & TRIM

Microsoft Office& Word proficient

FDCPA & HIPPA Knowledge

Time management and Interpersonal communication

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