Front Office Customer Service
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION
Name : Serah Ndinda Solomon
D.O.B : 14/04/1999
Gender: Female
Nationality: Kenyan
Contacts: 071*******
National ID: 37024343
CAREER OBJECTIVES:
To work in a dynamic and diversified companies to meet full challenges and utilize my learnt and intrinsic skills and proficient optimally for affirmative growth of the organization personal and career development.
PERSONAL ATTRIBUTES
1)Good communication skills.
2)Able to work independently as a team.
3)Self-confident with high sense of personality.
4)Able to work under pressure and with minimum supervision.
SKILLS
Capable of following instructions and learn new techniques
Strong time management skills in order to ensure all work is completed by the end of shift
Demonstrate an understanding of standard cleaning supplies and equipment
Self-starter who takes the initiative to determine and complete necessary tasks, even with minimal supervision
Positive attitude and ability to work as part of a team
Physically capable of performing physical work each day
Possess a strong attention to detail
EDUCATION BACKGROUND
2018 March- June : GIVATECH COMPUTER TRAINING
Certificate in Computer
2013- 2017 : KIVUTHINI SECONDARY SCHOOL
Kenya Certificate of Secondary Education
2005-2013 : MIRITINI GLORY ACADEMY
Kenya Certificate of Primary Education
WORKING EXPERINCE
July 2024-To date: ZAMAR SOLUTIONS LIMITED
Position: Product Brand Ambassador
Objective: Reputed and technical skilled Brand ambassador with demonstrated expertise in representing brands at highest quality, coordinating and hosting event marketing, media outreach, and even promotional modeling. Consistently networking to establish business-to-business partnerships that propel brand awareness and create a platform of market share
Responsibilities:
1)Increase client sales and brand awareness by conducting meaningful training sessions and customer engagements
2)Maintain consistency and proactive consumer selling presence in the designated retail store.
3)Provided product knowledge and genuine review to assure customers satisfaction, and generate the return clientele
4)Record and report event attendance, demographics, and guest feedback by submitting recaps
5)Effectively engage retail consumers while delivering program presentation based on brand standards.
6)Create attractive visual displays for new products and current promotions
7)Assist the brand managers in ensuring the events run as smoothly and productively as possible.
8)Publicize events and work with managers to raise awareness and drive high levels of attendance and participation by targeted audience.
January 2022-April 2024: CELAVIE BAR AND RESTAURANT
Position: Restaurant Supervisor
Responsibilities:
1)Confers with managers to coordinate activities with other establishment sections
2)Preparing displays and presenting stock, including specials
3)Organizing the cleaning bar areas, glasses and equipment
4)Preparing and mixing a range of sophisticated drinks
5)Taking reservations, greeting and seating guests
6)Maintain stock control
7)Practicing proper workplace health and safety procedures
8)Respond to customer requests in a professional and timely manner
9)Promote the employer’s services and facilities to the customers when appropriate
10)Assist in maintaining customer services standards set by the employer
11)Ensure that work area complies with the highest standards of cleanliness
12)Ensure that customers are served in a professional and diligent manner
2019April - 2021 June: 4 SMILES LIMITED
Position: Data entry and finance manager
Responsibilities:
Input data accurately into Company’s systems from diverse sources.
Validate data to ensure consistency and integrity.
Maintain confidentiality of sensitive information.
Prioritize and organize data entry tasks to meet deadlines.
Collaborate with team members to maintain data accuracy.
Conduct quality checks on completed work.
Assist in developing data entry processes.
Address data entry issues promptly.
Generate reports and summaries as needed.
Keep databases up-to-date.
Participate in training programs to enhance data entry skills.
Adhere to company policies for data management.
Provide support to other departments with data-related tasks.
Maintain a high level of accuracy and attention to detail.
HOBBIES
Reading novels
Travelling
Interacting
REFEREES
MR Moses Ribiro
Director
Celavie bar and restaurant
Mr Albert Musyoki
Manager
4Smiles Limited
Contact this candidate