Customer Service Quality Assurance

CURRICULUM VITAE

Bonolo Bridget Maila

Verification Officer

Cell Number : 068-***-****

Email Address :************@*****.***

LinkedIn Profile:Bonolo Maila

Personal Statement:

Dedicated Verification Officer with 4 years of experience in ensuring accuracy and quality in call centre operations. Proven track record of delivering high-quality results, exceeding targets, and providing exceptional customer service. Seeking a challenging role that utilizes my skills to drive operational excellence and customer satisfaction

Education:

Matric (Grade 12)

Allanridge Secondary School

Rabie Ridge

Midrand 1682

Work Experience:

Verification Officer,

O’Keeffe & Swartz

Randburg 318 Oak ave

Dates of Employment: 04 January 2022

Responsibilities and accomplishments

- As a Verification Officer, my responsibilities included:

- Verifying customer information and ensuring data accuracy

Work Experience:

Sales Consultant

O’Keeffe & Swartz

Dates of Employment: 11 February2021

- Met or exceeded monthly sales targets

- Developed and implemented effective sales

Skills:

Hard Skills:

Data analysis: Ability to collect, analyze, and interpret data to ensure accuracy and quality.

Quality assurance: Knowledge of quality assurance processes and procedures to ensure high standards.

Call handling: Ability to handle a high volume of calls and respond to customer inquiries.

Verification processes: Knowledge of verification processes and procedures to ensure accuracy and compliance.

Microsoft Office: Proficiency in using Microsoft Office applications, such as Excel, Word, and Outlook.

Data entry: Ability to accurately and efficiently enter data into systems.

Soft Skills :

Communication: Ability to clearly and effectively communicate with customers, colleagues, and management.

Problem-solving: Ability to analyze problems, identify solutions, and implement effective resolutions.

Time management: Ability to prioritize tasks, manage time effectively, and meet deadlines.

Customer service: Ability to provide excellent customer service, handle complaints, and resolve issues.

Additional Skills:

-Language proficiency

- Data analysis

-Compliance knowledge.

Extracurricular Activities and Leadership Roles:

Volunteer, Local Community Center(Tumelo home Ivory Park)

- Developed empathy and teamwork skills through collaboration with community members

References:

Dimpho Matshidiso (Team leader)

Cel : +27-82-345-****

Nokulunga Nkambule (Team Leader)

Cell: +27-68-364-****

Contact this candidate