Talent Acquisition Customer Service

LARISSA CHILDS

Parma, OH ***** 440-***-**** ******.*******@*****.***

INDEPENDENT & COMPETENT SUPPORT PROFESSIONAL CAPABLE OF INCREASING OFFICE PRODUCTIVITY

Organization – planning, assigning, scheduling, and managing work. Time Management – meets deadlines, readjusts priorities, and ensures workplace productivity. Attention to Detail – accurate and timely communications, reports, and data-entry. Problem Solving – possesses good judgment, applies logic and reasoning. Technology – advanced user of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), collaboration tools (Sharepoint, Zoom, Teams) as business software (SAP, ReadSoft, Concur). Team Player – assists and collaborates with team while providing strong customer service. EXPERIENCE

Tremco CPG Inc. – Remote

International manufacturer of sealants and other coatings used in the building and construction industry. HR COORDINATOR 2/2019 – current

Provides level-1 HR support for the HR Business Partners

Supports talent acquisition partners – prepares, posts and updates online job postings, schedules phone, online and in-person job interviews, manages pre-employment screenings, assessments and results, drafts offer letters and Canadian employment agreements, manages and monitors electronic onboarding process, clears employees to start employment, converts status from candidate to employee, and maintains open communication and status updates.

Prepares sales agreements for enforceable and unenforceable states and ensures signed documents are returned and stored appropriately.

Develops systems for tracking specialty payments and programs such as sign-on, relocation and/or referral bonuses.

Provides high level of US and CA new hire training to employees.

Submit New User Request forms to IT on behalf of higher manager to order equipment and system setup.

Provide training to managers when processes change in the department.

Provides LMS administration support to schedule sessions and assign required training.

Prepares personnel action change forms and liaises with support services and payroll to ensure timely and accurate data processing.

Creates SOPs and guidelines for department.

Prepares documents, drafts letters and updates processes, procedures, and job descriptions.

Regularly runs reports, analyzes data, and provides overall summary for actions needed.

Interprets HR documents (safety rules, operating/maintenance instructions, procedure manuals and employee handbook, benefit summaries).

Calculates monthly KPI metrics and presents details at monthly meetings.

Organizes and maintains confidential, digital and personnel files including I-9 forms.

Prepares monthly invoices for processing and ensures timely submission of expenses in Concur.

Contact tracing for COVID-19 by providing approved information about isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 CDC support and guidelines.

Monitors email inbox for eLearning, HR General, HR Benefits and HR Policies. Newmark Knight Frank - Hybrid

One of the world’s leading commercial real estate advisory firms. SENIOR ADMINISTRATIVE ASSISTANT 2/2018 – 11/2019

Directed and coordinated offices services for staff of 9 including departmental finances (billing, invoicing, ordering inventory, light bookkeeping), budget preparation, and personnel/staffing issues.

Provided administrative support to executives including calendar management, correspondence, travel arrangements, etc.

Conducted research, collected data, compiled property details, and prepared leases and contracts.

Prepared invoices, reports, memos, letters, financial statements and other documents with speed and accuracy.

Planned committee and board events and meetings, scheduled venue, ordered catering, organized agendas, confirmed attendance, and recorded, transcribed, and distributed minutes.

Oversaw the retrieval and filing of corporate documents and reports and maintained the records management database.

Mortgage Information Services – Cleveland, OH 6/2017 – 2/2018 Privately held company providing timely title searches, valuations, and settlement services to the mortgage market. RESEARCHER

Researched properties and verified documents, data and information with lenders and appraisers.

Collaborated with appraisers, lenders, and borrowers to ensure accurate and timely documentation for mortgage closings.

Provided high-quality customer service and problem solving to resolve conflicts and diffuse potentially stressful situations.

Maintained proper documentation and filing for all accounts. OTHER RELATED EXPERIENCE

CBRE – Remote 2/2012 – 9/2016

SENIOR VALUATION COORDINATOR

National City Bank/PNC – Cleveland, OH 4/2007 – 9/2011 SENIOR VALUATION COORDINATOR (2009 – 2011)

RECEPTIONIST/ADMINISTRATIVE ASSISTANT (2007 – 2009) Weltman, Weinberg & Reis – Cleveland, OH 5/2000 – 4/2007 LEAD CLERICAL ASSISTANT (2005 – 2007)

CLERICAL SPECIALIST (2002 – 2005)

SUPPORT CLERK (2001 – 2002)

RECEPTIONIST (2000 – 2001)

CLERK (2000 – 2000)

EDUCATION

High School Diploma – Parma Senior High School

Cuyahoga Community College – Programs in Law Enforcement (1995/1997) and Para Legal (2012/2013) COMMUNITY ACTIVITIES

Member of Young Professionals of Parma

Regular and frequent volunteer at local Parma events and church functions Member of the Western Reserve Rowing Association – avid rower on 3 crew teams, assist with adaptive and disabled veteran rowing programs and outreach.

Contact this candidate